I got to know this place from the E-mails with Samsung Deutschland. I Always wonder how it will look like. It isn't so far away from the city center. There is U-Bahn station close by, from there took around 4 mins to here. I got a technic question for the new product of Samsung, so decided to visit this place.
This is the only official Samsung service point in Berlin, which they called themselves as Samsung Customers Service Plaza (CSP). This CSP was not so big as I expected, not sure why they called it "Plaza" anyway, it was just ok though. In Germany, they have only 8 CDPs and which only in the main cities of Germany. This was my first one so far. Haven't been to the others yet. Inside this place got few products of Samsung itself, from smartphones to their home applications. So customers could experience them a bit, but it was really just few of them. The staff here are really friendly, I could even get a free coffee inside during the waiting, but first have to ask them. It was writing there not a self service.
I think it is really cool have such a service point around. Usually, if you go to a electronic market or other retail stores, it will took awhile to get the answer, sometime event cost a bit more. In Samsung's CSP, you can just ask them to have a look on your devices, they will check it out and give you the answer shortly. Well, of course, if the problem is big, I guess they will need some time to fix it. Don't forget to bring your receipt and guarantee with you, otherwise it's very likely that have to pay for the service. read more