The service was lousy. The inside was still dirty. The tires didn't have enough amour all. The car was clean on the outside.

My favorite car wash in the area. They always have at least 2 people spraying your vehicle in preparation for the car wash. The car wash works well and the tire shine actually works as well as when I manually put tire shine on my truck. They have towels and window washer to do some extra cleaning or dying by the vacuum aisles and the vacuums work well and have plenty of bays. I've never had to wait for a slot to vacuum. The vacuums have different size nozzles on each side of car so you can more easily get to the hard to reach spots. Plus they have a gas station (mobile) that has competitive pricing on gas and free air station. read more

Went to get my SUV washed. I like this wash as they have the extra associates there to prep your car before it goes through the wash. Associates are polite and helpful. The entire property was clean. Vacuums work well. Gas prices are fair. An additional associate may come to your vehicle after you finish the was and begin to Vacuum. Not sure if you should tip or not. I denied the help. Still a decent experience and I will return. read more

I like this car wash. Very good service and it's a good value. Vacuums work awesome and gas prices are also usually pretty good. The only think I don't like during COVID times is people standing at the pay kiosks to help eventhough it's an easy touch screen system. I'd rather they help if needed otherwise let me do my own thing. read more

I love this car wash but I've never had anybody wipe my car off until tonight I think he said his name was Jarrod he wiped my entire car and even offered to spray the stuff I was spraying on my tires. That excellent customer service. Through all the people I've seen work here mainly younger boys people like Jarrod need a raise!!! read more

Go to carwash in the area and there are A LOT! Clean facility, customer service, quick.

When I realized there was a new car wash in town I was excited because I like to keep my vehicle clean. Everyone was really nice and I enjoyed the convenience until they broke my license plate frame and plate bracket. It was obvious that it was broken somewhere in the wash process because it wasn't broken before I went through the car wash and it was broken after the car wash and one of the employees told me that it's already happened multiple times. I wasn't even upset that it happened, because mistakes happen and I thought they'd assume responsibility because that's what respectable businesses do. Around a week after reporting the damage, Jackson, the store manager finally decided to reach out to me and immediately started shifting blame and attempting to avoid responsibility. He told me a screw was missing from my license plate as if that had something to do with why his car wash damaged my property. Then he said that they weren't responsible for aftermarket equipment. So, we all need understand that this brand new car wash isn't equipped to accommodate A LICENSE PLATE FRAME... Then he wanted me to make a special trip there so he could inspect the damage because he didn't trust his employee that took the report or the cameras that were so advanced that they could identify a missing screw. Not sure about you, but if they were this difficult to deal with over a license plate frame, I'm not willing to work with them when a rock gets stuck in the brush and scratches my paint. Really, disappointed. This was a no brainer and could have easily been taken of. We've reached a point where companies will take your money, damage your property and waste your time and money fixing the damage they caused. I'll be just fine paying half at Rio Car Wash and using my own towels at any of their 4-5 locations around town. No value at Sam's for double the price. read more

I truly love this car wash, this is my 3rd visit and I've never had any problems with the wash, I have 2 cars and a pickup truck. And they look amazing, I love the fact prior to entering the car wash, the friendly staff will wash the inside of (wheel well),which is Very important, and the will brush the rims and the tires,before you enter inside the car wash, the wash and the wax system they use is truly amazing. Their vacuum system has 2 different hoses, one has a super long crevices tool, which allows for you to get into those hard to reach places between the seats,they also provide you with towels,and window cleaner. It's a dam good car wash,and you can purchase gas from the location and save money on your car wash. And their staff, truly amazing and helpful. read more

My car doesn't usually get a bath. We spent $6.00 standard wash. My car came out looking great! Two guys took a large mop and brushed the car just before it entered the car wash. The windows were pre-washed before entering the wash. My car came out better than a hand wash. There was NO dirt left after it came out like most car wash. read more

Everyone was very nice, the wash was fantastic. Most automatic carwashes miss hard to reach areas with the spinning brushes. Because at Sam's as they guide you onto the conveyor they hit the hard to reach areas and the hood of the vehicle by quickly hand washing. Car comes out other side looking brand new every time! I've made Sam's my go to wash, I hope they plan on establishing more locations throughout Richmond. read more

This car wash offers great customer service. After my back windshield wiper was broken by one of their brushes, the employees and Richard, the manager were so quick to order a new part for me and keep me in the loop. Plus their vacuums suck!! read more

Staff on site to help, cleans car well, have a floor mat cleaner as well as cleaning kits available for purchase. Great location, easy in and out. read more

Bent my license plate like a taco. People where nice but car wash wash shaking and my license plate bent and broke my license cover

Damage my tesla and don't want to repair. Poor customer service. Don't use this location