Pay close attention and be very aware of charges to your credit card! I have had a family wash plan for a long time and in January of 2025 a second account was FRAUDULENTLY opened when the attendant asked for my credit card to look up my account since my fast pass was not working. The fast pass sticker rarely works and has been a pain point since day one of using this location. I have now been told by the very rude manager of their head office "Madison" that they will not do anything to rectify the situation, and that o never should have given my credit card to the employee. Their office is very accusatory and takes down to you to cover their own asses when it's very obvious that they opened a fraudulent account. I have over $540 in charges that they are not willing to rectify in addition to the $140 a month I pay for the three vehicles I do own. When I asked what vehicles were registered to what accounts, they refused to provide that information, only that the fraudulent account had not been used in over 10 months and that they would not be resolving anything in my favor.
The head office people lie, say they are out of the office when they email you 2 minutes before then magically appear back to take your call, or they do not return calls or emails. Everything about this company is sketchy! Be aware, very very aware before you sign up for anything!!!! read more