While this is an older Sam's Club, the customer service is usually good and I haven't had any issues here. The parking lot leaves a lot to be desired, but once you make it past that it's smooth sailing. The tire and battery center has been a godsend on more than one occasion, the reasonable prices and good service keeps me coming back. read more

It's an average Sam's club. Older store, but it was clean & tidy. My fave feature is the Scan n Go. You get out fast! I just wish people would practice better cart etiquette and not leave them blocking aisles so others can't get through! (No score deletion for that since it's a customer issue) read more

I love Sam's club. I dislike this one because there is no gas station associated with it. I also go the sushi (which honestly i LOVE Sam's sushi and this one is NOT it) The rice is soggy and even though they say it's made fresh daily I find that hard to believe. Worse Sam's sushi. read more

Sam's Club - sushi... look at that rice... - Wholesale Stores Near Me - Round Rock, Texas

I love this Round Rock Sam's Club! The fresh raw meat is high quality, much better tasting than Costco or HEB. Their chicken pot pie in the meat dept is outstanding, it's full of chicken and the crust tastes so buttery. It's huge, too, it can feed 8 adults. I love the Scan & Go on their app. So easy to use and no waiting to check out. This location offers lots of food samples on weekends. Their Member Mark items are excellent! I've bought MM bed sheets, vitamins, and food items - all good quality! read more

Convenient when I'm in the Pflugerville area and just need to pick up one or two things or am on a quest to find leftover end-of-stock merchandise. This store feels smaller than most of the other clubs in Austin. At times it feels like they have more of certain products than the other clubs particularly in the grocery lines. Then again sections like health and beauty tend to have narrower selections. Perhaps this is based on demographics that visit the store and the things they buy, but for the occasional traveling customer, it can be a bit frustrating. Also frustrating is the lack of a gas station I guess that doesn't fit the mold of La Frontera so that's why they don't have one. And truth be told there's a Walmart gas station immediately across the interstate that has pretty good prices as well. If you're there during Cafe hours, you really can't beat their soft serve cup of ice cream for a dollar plus tax Recommended if in the area and you need a quick Sam's Club fix. read more

Avoid this place at all costs. The employees here are completely worthless and no help. This place is a dump and all the employees seem to be worthless. Self check stands not working and you have 2 cashier aisles only and process credit applications while others behind wait. Not to mention your employees don't speak English and doesn't know how to do his job. How long do you expect people to wait in line? 5, 10, 15min?? This store is a disaster and I would recommend not coming. Costco way better anyway. read more

Sam's Club follows a familiar warehouse shopping formula: lots of bulk items on display at great prices. This particular location generally has a decent selection of merchandise, and the meat department is especially good with beef, pork, chicken, and seafood items readily available. One thing I do not care for is the parking situation. It is always difficult to navigate through the parking area and is constantly congested in front of the store. A better layout would make egress much easier but that's not likely to happen any time soon. Overall, this location is nothing special and meets the standard you'd expect. read more

Busy club. It's very well stocked the customers were pretty friendly as well. The line for the cafe is looong.I loves their valentines selection. read more

Over the past few months we have become so unimpressed with the Sam's Club closest to where we live that I decided to try the Round Rock club even though it's quite a drive. I'm sorry to have to say that the service here is even worse I've been waiting for 35 minutes and no one has even come out to see who might be waiting in the club pick up area. The young man who finally arrived, obviously not his fault unless he was assigned here and I didn't get that impression, all I can say is I'm very disappointed. I will not renew our membership nor will we be shopping with Sam's anymore. We will go back to the competition. I don't use pick up just because, I am having some health issues which demand that I use pick up. Ok-I arrived at 1:45 for a pick up time of between 1 PM and 2 PM. It's now 2:35 PM and I still don't have my order. The young man who went to get it came back out and said that they hadn't picked it yet so it wasn't available for him to bring out. I don't get mad very often but I am pretty upset! Sam's Club, shame on you for your lack of customer service!!! Update-I can't believe I'm still here at 3:11 PM. I should've either gone in and gotten the items myself or told them to cancel the order and left. read more

Sam's Club - Sam's Club In Round Rock - Wholesale Stores Near Me - Round Rock, Texas

Updating my review to a solid 4 stars. Why? Well if you haven't downloaded their app you should try out the scan and go feature. It's a great time saver! I popped in during lunch break to look around and it was convenient for me to just scan my items on the app then pay. You walk straight to the Sam's member at the exit and show him/her your barcode ...done! No waiting for self check out, fumbling for your membership card or waiting in long lines for a cashier. I've also used the order and same day pickup feature. Convenient! read more

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They have a problem with keeping the shopping carts available for customers. The last three times I have shopped there I had to hunt one down from the parking lot. I have disabilities so I park in a handicap space. Walking with a cane to the entrance then back out twice the distance to retrieve a cart is horrible. Once inside I have to navigate the endless salesman pushing solar panels, cell phone plans, and "Have you heard about"...plans I don't want. Don't even get me started about the sloth they have working at the concession stand. The scan and go is the best thing I've used yet. read more

Covid has made my Sam's shopping so worth the quick in and out of the the store. I use the app for shopping and gas. read more

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I love coming to this Sam's club because the staff is friendly. We are greeted and the store is always clean. The cashiers are attentive and awesome. Yeah this Sam's Club isn't like others but I like the fact they are willing to help if they don't carry the product I'm looking for, they'll direct me. Downloading the app is also helpful. read more

Love this Sams. I use the curbside service weekly. When I have to go in the employees are extremely friendly, professional and helpful.

In comparison to the other Sam's Clubs I've been to, this one's selection seems a bit more limited. I couldn't find some of the food that I typically get at other locations. Also, this location does not have a gas station. read more

The cafe is a great place to grab a cheap lunch / snack. Would recommend ordering on the app. It's much faster sometime especially during peak hours. Pizza slices are huge and really good. read more

I love my local Sam's club. It's clean, mostly stocked. Every once in awhile they won't have an item I want or I am looking for. My only problem is the solicitors in the building. I shouldn't be solicited in a place I have to pay to shop in. I was there over the weekend and I was on the phone while shopping. I said "not interested, thank you though" and he asked two or three more questions after I said I was not interested and this is when he could clearly see I was on the phone. I thought it was a bit rude. It wasn't some social call, taking my sweet time. I was making a phone call to see how much toliet paper we had and I kept getting interrupted. read more

Back in August of this year I purchased some gift card to Kobe Japanese Steakhouse from Sam's as a Christmas gift for my daughters. Gave them out this past Christmas and now I find out they are only good at one particular restaurant located in Honolulu Hawaii. Why does a national chain store like Sam's sell a gift card to a nationally recognized restaurant chain that is only good at a singular location? I placed the following post on Sams Club review website and it was rejected as it contains inappropriate content. "Useless These Cards are only good in Hawaii, I don't remember ever seeing any of this info on the website when I originally purchased these cards, gave one to each of my daughters for Christmas and find out they won't accept them in Texas. Shame on Sam's Club for Selling this product outside of Hawaii" I am not sure if I will renew my membership next year, and will likely just join Costco instead. read more

Dryers in the men's bathroom are disgusting. When I asked a manager she assured me they are clean daily. Judge for yourself from the picture. read more

Sam's Club - Hand dryers in men's bathroom. - Wholesale Stores Near Me - Round Rock, Texas

We shop here often and today when we picked up our curbside order it was missing few items from it. This happened once before and we had to go back for pickup. They won't even process return and refund you for the missing items. Make sure you check your items before leaving. read more

No encontré los productos que me gustan, y solo hay productos que no necesito, la ropa que tienen esta peor que la de Walmart pero más costosa , solo encontré a buen precio y de buena calidad las fresas de Driscoll, 2 libras por 3 dólares, en el cereal muy poco variedad y los que hay ni regalados , en cuanto a la salida hay una persona que exige verificar si pagaron correctamente pretendiendo tratar a los clientes como delincuentes, H E B es una súper tienda donde hay productos de calidad y el servicio al cliente es excelente , 1 estrella para Sam's club 5 para H E B read more

The service here is generally good, but it does seem that they need more staff. It can be slow at times at customer service or when checking out. It did get faster since they added to self-check-out machines, so now I just go to pick up a few things and go to those. The tire shop sometimes doesn't pick up the phone and that's the only way to make an appointment. It's rare that they can ever take your car as a walk-in, so I always call a few days in advance. The main problem that I have is the staff smoking area. They are allowed to smoke right alongside the online order pickup car lane. I sat in my car waiting for my order to come out and the smoke was coming in through my car's AC. I could even smell it later that day lingering in the car. That's worrisome for people who are sensitive to smoke or who have asthma. read more

They don't have a phone number for curbside pick up. You have to call the front desk, it make take a minute for them to answer or 40 minutes you just never know. read more

We came in to compare Sam's prices with Costco's, they'll let you come in and look around without a membership, just can't buy anything....they're close on things we buy, meds, supplements, old people stuff, food and coffee items...Sam's seems to have a slightly larger selection on coffee beans, ground and unground, k-cups, etc.....right now we'll stick with Costco.... read more

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I love Sam's, mainly because of the scan and go app. It's the best thing since sliced bread. Seriously I love it...you just scan your items, and click checkout when u are done and skip the lines and head to the exit...saves so much time. Thank you Sam's!! read more

Sams CLUB, fine. I usually love buying @ Sams. Sams Club DELI, horrible. It is the epitome of everything that is Wal-Mart, seriously. They have changed SO much in a years time, that now, I just expect to be disappointed and don't even stop. I have even called mgmt about my disappointment, expecting I'm not the only loyal customer noticing, and they just don't seem to care. Rarely are the areas ever clean. The fountain area is always a gross mess. Spills, lids, napkins everywhere. Granted, some disgusting humans clearly don't clean up after themselves, its Sams Club employees that Id THINK are responsible for keeping the areas clean?.. They are always out of something. They change the items up too damn often, so just when your starting to love something its gone. They switch brands, so now what you used to love ordering tastes totally different. And staff.. WTF. They cant keep staff for nothing. They used to always have the same kitchen crew, knew their shit, and where not always the most professional or groomed, they seemed to run it efficiently. Now, every time we go in there, it's a whole slew of newbies, every time. And yes, we do go to Sams that often. I do wish Costco was in our area, but for now Sams Club gets our $. read more

Stopped by today to stock up on a bit of BACON....and walking thru the bakery...Low and Behold what have I found...PRETZEL BUNS...My quest has ended with great success...I have been on the hunt for this item all over Austin...Bakerys, bread shops, Delis... And one might ask, But why are you looking for Pretzel buns..?...Just take a look at the picture...Thanks Sams... read more

Sam's Club - Mini sliderz...On Pretzel Buns.. - Wholesale Stores Near Me - Round Rock, Texas

I've called them multiple times to speak to an operator and multiple times I get hanged up. It's just ridiculous that they take forever to get someone on the phone. And for curbside pickup, they have messed up my order twice. The first time because they gave it to the wrong person even thought we didn't checked in yet and the second time was missing some items. read more

Huge selection of products for a warehouse wholesaler with reasonable prices. You do need a membership to shop here but let me tell you it's worth it. Moreover they have frequent membership specials for new members which you should take advantage of. I can go gaga all day long about this place but all in all I highly recommend samsclub in general. read more

When you talk about getting a good bang for your buck, nothing compares to the bang you get when you're bucking around in Sam's Warehouse. Where else can you go and buy a multi-year supply of mayonnaise in a single five gallon jar?! With that said, did you know that Sam's also serves food during lunch? Well, they do. Did you know that the food they serve is also free? Well, it is! Believe it or not, you can go to Sam's on any given day and there are people at the corners of each food isle giving away food - FOR FREE! Each sample is served in small portions, but there is no set limit to the amount of these free samples that you can obtain. Just the other day, I was low on cash so I went to Sam's and sure enough they were giving out free samples of pizza. It was delicious and I couldn't stop gobbling down the many little bite-sized samples that were set out before me. I just stood there eating and eating, until finally, the lady told me that I had eaten half of the pizza. She seemed aggravated a bit about something, so the place looses the fifth gold star due to apparent irritability. The waitress also told me she was out of pizza samples (though I know she had more behind the counter - I saw it - she just wouldn't put them out for me), but then she informed me that they served the same pizza up in the front on the other side of the check out lanes in a deli there. Sure enough, they served the same pizza per slice (not sample sized) for really cheap prices, but not for free. They also have hot dogs. However, I was already stuffed full of the free samples, so I left. read more

I am very disappointed that they stopped their healthcare Sunday hours. According to the website all locations should still be having them. When we asked why I was told "it wasn't convenient for them and they didn't have enough customers." How sad. read more

Out of stock on hamburger meat. I mean, unless you want to pay $5.59/lb for 80/20. It's a waste of time coming here. They advertise good prices online only to lure you in. Then when you get here you find out they haven't had in stock for a long time, maybe even days or weeks. Their "customer disservice" department acts like they don't care at all if you shop with them, and how dare you for expecting a membership-based wholesale store to have large quantities of stock on hand. I'm thinking Aldi or Costco now. read more

Very disappointing with the people that working in the auto tire department. Seems to me that they only do whenever they wanted to. Maybe they're not paid enough for their duties so they take their time doing it. Very slow services on everything. Oh well! You can't complain when you only paid 1/4 of the fees compared to other tire service places. read more

Updating my previously one star review to reflect recent changes. It may have taken a pandemic, but the Round Rock location finally got curbside right! I don't have to go in and wander around looking for someone to give me my order anymore. Thank you for making these changes. read more

I like the layout of this Sam's. It's much less busy if you can come on a weekday morning. The restrooms were filthy, though.

I see many people complaining about bad service or poor employees, just came her to add to the consensus that this store is understaffed. I needed to speak with someone in the optometry department. Not having the direct line I called the main number and it rang and rang for 2 to 3 minutes before I hung up. I tried again more than an hour later and let my phone sit there ringing, gave up after 22 minutes. For a store that cannot answer their phone, there should be a zero-stars rating. i'm going to have to drive up there and deal with my issue in person, it will probably be the last time I step foot in a Sam's ever again. read more

A while ago I went to the Sam's Club at Sundance Pkwy. in Round Rock to check out a price on an item and to sign up as a member. After checking the price, I saw three windows for customer service. I don't remember the name of the first window but there was no one in line. Another window had a large line of people where (I believe) they were paying bills. I went to the window marked for new accounts (to sign up) and there was no line. But when I said I wanted to sign up, I was told to get into the back of the line at the other window. I said that I didn't want to pay a bill, I simply wanted to sign up for an account. I was told to go to the other line anyway. I was so PO'ed that I just left and never went back. read more

Move everything around, just because. Separated like items. Water bottles in one area, others across the store. Even their workers don't know why?! Items hidden to try and get you items they want you to buy. Too bad. A reasonable store, now a never again. read more

Disappointed with Sam's ability to maintain stock and I am not talking toilet paper. Self-customer service is their thing and help is not in adequate numbers. Website is fussy and items disappear on checkout as putting an item in your cart does not hold an item. It is a real time-waster. The whole thing is simply inconsiderate of my time and largely a waste. read more

I bought a grill today and it took the employees over 52 minutes to bring it to my vehicle, meanwhile 60 pounds of ice was melting in the back of my vehicle in the Texas heat. read more