MATILDA MATILDA MATILDA! So I planned on having my storage unit for one month because I was having…read morea big party and just needed to get somethings out the way for a little while. I have only ever had one other storage unit and I just don't remember having such a wonderful experience! I read the reviews about a manager named Matilda who was great and after reading a ton of them, I made my choice solely because of the reviews about her. I was expecting good service and was still blown away!!! Matilda took such good care of me! So much so, that I decided to leave my stuff in for the rest of the holiday season! She is a delightful person, friendly, and professional! Super helpful gave me a great storage location, water, a nice golf cart ride to the unit and a lovely chat! It's too bad I don't have any brothers and she may be taken already but I would have loved to have her as a sister in law hahahahahahaha! Needless to say, it was a fantastic experience and I would totally put things in storage with her again! CubeSmart lucked out with a manager like her! Thanks Matilda for superior service and for being a beautiful human being!

We just removed our belongings that we stored for the past 4 months at the CubeSmart on SW 216 St…read morein Cutler Bay. The customer service was cordial BUT the lack of transparency drove us out. Our storage monthly rental was raised with very short notice substantially (more than $50/mo). Luckily, we located another storage company nearby that assured us on in paper that rent will not be raised within a year. Goodbye, CubeSmart. Not too smart to blindside your clients. WATCH OUT!

Had a great experience renting from here- convenient location, friendly staff, and super easy to…read moreaccess our unit. Feels very safe, the facility is clean, and easy to set up automatic payments.

The place was extremely clean, good lighting, and Michelle who helped us was amazing and very…read morehelpful I also loved how much security measures they have

The manager there is so efficient and very people person, always attentive to people's needs. Place…read morealways clean!

Very helpful. Called to follow up after I signed up on line to make sure everything was ok and if…read moreI had any questions. Highly recommend!

I have been a customer of Value storage since they opened. Over the years i have received customer…read moreservice above and beyond expectations. Manny, Alex, and all the staff of Value storage. Have made my storage experience one of great ease. That being very accommodating to my needs and providing storage with a smile. Very easy to communicate with and always answer any questions I may have. I appreciate all there efforts!! Randy McDougall

We had a great experience getting our storage unit set up with Betty at the front desk- she was…read morevery professional and friendly!

I walked into this location at 5:40 on the dot and I was told that they could not show me a unit…read moreeven though I had reserved it online. Because they were closing up for the day when I asked to speak to the manager the redhead girl at the desk told me she was the manager and that they were closing up, then I asked to speak to her her boss who was a district manager and she went to the back and got the GM. Who also was not helpful and told me she could show me the unit now and I was like how come you could show it to me now and not when I asked, the customer service is I can only imagine what the units look like if these people are the ones caretaking them!

Best storage unit experience I've ver had. No fluff, no small print extras, clear and fair pricing…read more The staff was super friendly and helpful, they had a great promotion, going in and out of the space was super easy, they had cameras and a security gate and the unit was super clean. A plus was that I could open the gate from my phone. Ask for Henry if you go, he was great!

My family and I reached out for a storage space and we couldn't be more satisfied. From the…read morereservation to the moment we walked in we were treaded with respect and kindness. Henry and his assistant made the process very quick and easy very helpful with all our needs. The units are clean spacious and easily accessible once your inside the gate. I would recommend this place to all my family and friends.

excellent customer service !!! I appreciated your help, the guys are very kind and professional .read more

Needed a storage within 48-72 hours and I believe her name was Michelle, but she assisted me and…read morehad it in my lot within 48 hours! Highly recommended

Outstanding customer service! Owner is always easy to reach and willing to help even if to…read morerecommend someone to fix something on our boat or trailer if he can't do it himself. He doesn't have to do any of that, he could just store our trailer and move on but he goes above and beyond and is super friendly in the process. Great location and affordable rates as well.

Great value, convenient location, awesome ownership! We stored two trailers for the week of…read moremini-season. Storage lot was nearing if not at capacity but Bob had a designated location for each of our trailers. Owners were available when we reached out at drop off and pick up. Fresh water wash down was a nice bonus! Can't wait to use storage again next season... if not sooner!

The office was very professional in the way to deal with me when I went through rent the storage…read morespace. Everything was explained terrily and the facilities were clean and neat. The elevators worked and I agreed to rent a space. Only reason I'm giving them 4 stars is that when I went to actually put the items in the storage unit one of the elevators did not work so it took us twice as long to be able to put the things in the storage space as it could have if both elevators were working. Other than that it has been a good experience.

Both Elevator did not work and I got stuck in the second floor with no way to take my stuff down…read morefor hours. It cost me hundreds of dollars more on movers as well as my moving plans with my new location. Did not receive any customer service or assurance that some one was coming to help. This is unacceptable and bad location. I rather pay the extra $20 elsewhere that will be provide me better and safe service. "I don't know but I understand" doesn't do nothing but frustrate the customer more.

The movers arrived on time at 7am and they were quick and thorough. They were done packing by 7:30…read moreand arrived at the new location by 8:10. By 8:30, they were done unpacking. One of the rubber footings on my desk got lost in transit but I'm not mad about that. All my dishware and fragile items were safe. The guys were friendly and courteous. Would use again!

Update: After posting my review, the company reached out, acknowledged that their team did not…read morefollow proper procedure, and issued a 50% refund. I appreciate them taking accountability and working to resolve the situation. That said, my original experience on moving day was still very stressful and inconvenient, as I was forced to hire another company last minute. I hope they address these issues internally so other customers don't have the same experience.