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3 years ago

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LL Flooring - Spokane Valley

LL Flooring - Spokane Valley

(21 reviews)

The only reason I'm not giving this a one star review is because ultimately we got the products…read more It took the National Customer Care person to facilitate it. We found LVP flooring that we wanted, it was in stock. The total was approximately $4500. Our flooring installer was to pick it up. Since we lived out of town and was doing this remotely, I wanted to put it on Amex. The (snotty) local "sales" guy (J?) said I could only make a down payment with the remainder being paid *in person*. Remember, we lived across the state and this work was being done in preparation for us moving into a new home the following month. I said that wouldn't work. He AGREED, happily. When I told our flooring contractor about it, he was incredulous. 28 years in the business and he had never heard of a customer not being able to pay in full. He called the LL corporate headquarters in Virginia and I was able to pay in full. However, when the guys went to pick the materials up they were told they needed to come back later. They could *see* the order. More BS. And another intervention by Val at corporate. They were able to get the material but it had been ** dumped ** behind their truck. As I'm reading this, it's hard to believe. We will NEVER do business there again. Oh, and the day after we got the flooring, they reduced the price in their supply. The Spokane sales guy must be a relative of the owner to be allowed to get away with this terrible treatment of customers.

My story begins in October 2019 when I purchased Laminate flooring and underlayment from this…read morecompany. I had 2 other people with me as witnesses, when I spoke to an employee, stating that I am doing a job that will take up to a year to do, and, would I be able to return any unused laminate if need be. I was told yes, as long as I had the receipt. Speed up to June 2020, I drive 2 1/2 hours to the Spokane Valley store, where I purchased the flooring. Mind you, this is AFTER the virus shutdown and all the other stuff going on in this world. I show up, to return the unused boxes and underlayment. I was told that I could not return them because it was past the 90 days, and, that particular flooring was now obsolete. I explained to him what was said by his employee, and that I drove 2 1/2 hours to return it. He did not care. Now, reminding you, we were all in shut down by the 90 days. They did not care. I asked him how was I to know that the flooring I choose, we now obsolete? He said that I wouldn't have known. So why is it that I have to pay the price for that? And, why do I have to pay the price for having left overs, when I asked the employee if I could return it within a year? How can a company not stand by there employees words? I am extremely disappointed and will never shop ever, at any of these stores. I really did not like the way the flooring was made and how it clicked together. It was poorly made. But, I got what I paid for. If you ever ask for something more than the store is willing to do, if you know, put it in writing! I sure wish I had! But either way, know this store will NOT stand by whatever its employees say. I really hope this store will close down. I do not see how it could stay open with customer service like this. Especially in todays world where this are not normal. Business are closing right and left. I would expect better from this company.

Salvage 7 - giftshops - Updated May 2026

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