My husband bought his wedding ring from All Things Irish in 2012. We always liked this store and never had any problems until we had to replace his wedding ring (because he lost it). We could have gotten his ring replaced anywhere else (for cheaper), but we mistakenly chose this store again.
In early August 2017, we went to the store, and they didn't have the ring on site, but we placed an order to have it delivered (from Ireland, apparently). The size, name of ring, model number were all taken down with our contact information. We were told that it take about 2 months and they'd give us a call when it came in. No biggie (at the time).
2 months later, NEVER heard from them about the ring. We called and were given the runaround over the phone. So, we drove an hour and a half to the store to speak to the manager/owner. She had record of our order, but explained that it had never been placed because he didn't give a downpayment for the ring. Which seems really weird WHY the sales clerk didn't mention this the first time we placed the order. Why would you tell someone an order will be placed if it's against policy to do it without a downpayment? She had no excuse for why she runs her business so poorly and why her clerks are uninformed. We gave her the benefit of the doubt and placed ANOTHER order and downpayment for the ring. Again, being told it will take about 2 months.
2 months later, no call. My husband calls and the employee has no idea if the ring has come in or not. She has to text message her boss about it. What kind of business is this? The owner/boss is making her customers unhappy because her employees do not have access to things they need and she isn't training them on how to take and record orders so that they are actually filled and delivered. We still have no ring.
Do not buy from this store if you are looking for something they have to custom order for you, because you may never receive it. Buy it online yourself from somewhere else or a business that is run by professionals who put customer service first. Now, it's our wedding anniversary, and still no ring on his hand. Will never shop at All Things Irish again, unfortunately. read more