Great place, just wonder why we are selling yesterday's sushi at full price? The sushi is always…read moregreat when fresh but please take it off the shelf at end of day.

Love the products and services rendered by the employees. Clean, organized, smells good (The food),…read morebaked goods are impressive and so are the individual dishes

Took 3 different trips to Thrifty foods to buy spanakopita from the deli. Apparently the kitchen in…read moreSidney is closed and the deli counters are have none. There were lots of empty shelves at the Sidney and Saanichton Thrifty stores. So disappointing and they do not carry Lean Cuts canned dog food anymore, or Ridgways Tea. This was a great store, it's so sad. Alex Campbell would be very disappointed to see what it has become.

While not a fancy store, they have a good selection of basic supplies, as well as a good deli…read moredepartment. This is our go-to grocery store in the area. They feature a good produce department as well as carrying goods from a number of local producers. In general, they are better than US stores QFC or Safeway, not quite up to the level of Seattle's Metropolitan Market.

My husband bought the wrong baby formula for our 4 month old who has stomach troubles…read more Unfortunately, he did not keep the receipt. Management was very sympathetic to my situation and allowed an exchange regardless of the missing receipt. This kind of customer service is essential in our community.

Save-On-Foods is usually my go-to place for grocery shopping. As long ago I discovered their online…read moredelivery in Edmonton when I was on crutches and real deep winter was moving in fast - dangerous for cane users but worse on crutches. Back then the price of delivery was very minimal. With how the prices have gone up for all things, I'm not surprised about delivery fees but I do feel after a certain dollar amount it should be waived. As such, I haven't done any online delivery orders while in the Cowichan Valley but when able to log onto the platform (that's tricky on older phones), I have used the pick-up option. I also use their platform to price check and search products before going shopping. Personally, I also shop in this store. Most times when driving up and down the island, as well as when I'm spending time in Duncan. Easy to spot from both directions on the highway, however you do need to keep your attention sharp in the parking lot. As a driver and pedestrian - being there is a lot of people always coming and going from the grocery and the other businesses and restaurants. Store itself is kept up nicely and the few staff (on floor and cashiers) I had the pleasure to chat with seem knowledgable and truly kind to any customer. Disabled or not. One stock guy awhile ago even spent over 5 min looking for a specailty fruit drink (I was looking for the Karma drinks and yes it is carried here but not the one flavour I was looking for and not available individually to try the new ones to me either) and that effort was greatly appreciated by me. Especially as I wasn't able to do a lot of bending that day/didn't think to check the boxed drinks for that option I was looking for. I do find it odd that not once at this store (when I'm packing the groceries or the cashier is doing so), that no offer for carry out assistence is provided. Most times I would ask but as they already look so short on cashiers up front, I don't feel right asking for help on the slower mobility days. Always good selection of food options but price-wise, like most big groceries, you really need to know what you're shopping for before you get there. Or you could really end up leaving with two shopping bags with a total that should be for four. It's worth keeping tabs on their deals and ability to gain points. I got a turkey that was mostly paid by points this year and in past years (if I move fast enough for deals during black friday weekend), that same size of turkey is completely free. Layout wise is fairly similar to most Save-On-Foods. This is a good thing and a bad thing for those that struggle with moblity. You'll be able to find what you're looking for but if you are short on energy, walking distance is an issue or you can't be in a bigger store for a long period of time (maybe migraine sensitivity from music or light hits), this will be a big store for you. So often I go here when I'm with my friend who pushes the cart for our bigger shops or I know my energy that day is going to sustain my needs to take breaks while walking the long rows like most major stores have. I really do wish Save-On-Foods everywhere would have a few more end-cap fridge/freezer spots thoughtout the store for the many that do struggle with distances to walk and carry items (as not everyone can push an unfamilar shopping cart without hurting themselves). Parking here is not a problem. It is a giant parking lot, with some handicap spots. However, those few spots do fill up very fast. So I find it odd not more are available when you compare the number of stalls and the size of the parking lot, speed of traffic coming off the main highway and how busy this place can be (as it is right on a major intersection of Duncan just before driving into downtown and many other bigger stores and restaurants are all connected to this network of parking lot space layouts). So friends do look twice, three times if it's a foggy day, before going from your parking space over to the side of the grocery store and vice versa. Over all a decent store to stop for regular groceries and usually get home with a new item to try (be it crackers, cheese, ice cream or whatever has caught my attention and isn't too costly to try out).

Stopped in for a few groceries and tried to use their washroom. It was the most disgusting washroom…read moreI've ever seen with a feminine product on the floor, some sticky substance in the middle of the floor, which I had to wash my shoes up and feces all over the toilet. Disgusting. Won't be shopping here again.

The customer service experience is light and day compared to the dark establishment up the street…read morecalled Peninsula lifetime eye-care, that place was rude, horrible customer service and should be closed. The staff at Iris Eye-care are wonderful, friendly and 110% customer service driven.

I have lived in Sidney, BC for years and wouldn't go anywhere else to buy or fix my glasses. Iris…read moreis top of the line service. They treat all of their costumers like rock stars. Due to not being able to find the right glasses for my face in store, I purchased a pair on line. Risky business. When they arrived 2 sizes to big, with no return, I was not happy. Then, remembering the service I had received in prior years, thought, " I bet Iris on Beacon can help me ". And without question, they did. Treating me like a local loyal customer, regardless of my mistaken purchase on line.

I would like to commend and bring attention to the fantastic Bakery Team at the Tsawwassen location…read moreon 56th street. They made me the perfect half slab birthday cake and added my personally designed photo collage as the cake topper. Very grateful for the team confirming, and re confirming with me to make sure they had all the correct details. Thank you so very much!

My favorite grocery store! I used to shop at SOF nearby until I had the door slammed in my face not…read moreonce but twice at ten minutes to close when all I wanted both times were some bananas. So I swore off SOF and went over to Thriftys. Now I'd always thought Thriftys was much more expensive, but it's really not that much depending what you buy. And the quality... well, there's no comparison. You do get what you pay for. This Thriftys has very friendly staff who all recognize me and always say hi. I buy a lot of fresh veg and bananas, and the produce is excellent albeit a little higher priced. But I'll pay a little more for consistency which saves me time going to another store. I've also always had very positive interaction asking if they have more/bigger in the back. Well stocked shelves, very clean store, lovely bakery, nice variety (especially considering it's a smaller store), nice atmosphere, and great floral department. Some good snack and lunch ideas in the deli department. The store may be small but they almost always have what I want and more. One stop shopping 99.9% of the time. Their customer service is excellent. I also want to mention one specific experience. I'm a local shop keep and my two door freezer went down one day. I went over to Thriftys and asked if there was any chance I might be able to store some inventory in their freezer for a day or two til mine got fixed. One of the owners said they didn't really have the space (like I said, it's small store), but then he looked at me and said, "You know what? We'll make the space for you." I was so grateful. Turns out I didn't need to take him up on it after all, but his willingness to help me out really carried a long way. Life long customer right here! Check em out!

Was recommended to him from my specialist. Met with Dr Louie and he was very pleasant and I…read morefollowed thru with the crown procedure with Dr Louise. When I went back to get my teeth cleaned the hygienist came and got me 10 mins late and took her time cleaning my teeth and was even sharping her tools for 5 mins and after my hour appointment she advised me that she could only do the upper of cleaning my teeth she wanted me to come back to do the bottoms. I was very upset and when I asked the receptionist if this is going to cost me more money. The receptionist advised me I have used my allotment for this year so "yes". They wanted me to book another appointment and I refused. The receptionist advised me if I didn't do it then I could be waiting a while before next spot is availible. I advised her I probably would not be coming back. About an hour after I left I received a call from Dr Louie and he wanted to know what happened. I told him and he apologized and said he would look after it. I thanked him but I could not get up the nerve to go back to the hygienist.

great staff and relaxing atmosphere for my dental hygiene appointments with calming views of the…read moretrees out of the windows

Been going here for years. Dr. Virk is great. I have never had a single problem with them, and…read moreevery visit is a pleasure.