We've dealt with Jack several times, and have received prompt, efficient service (washer on one…read moreoccasion and fridge on another) and friendly, helpful advice. HIs rates are very fair. We heartily recommend giving Jack a call if you need work done on an appliance.

I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

Peter is awesome! Not many people would come out on a Sunday night, he's very good. And he will…read moregive you a good deal if you want to purchase an appliance

I emailed about my broken washing machine and they called back the same day. They gave me a three…read morehour block in which they would come the next day. Great technician fixed it in no time at all. Highly recommend and I will absolutely use them in the future.

I highly recommend ProFix Appliance Service. I had a washer problem, as the water was not draining…read moreand the machine was not balanced. This service came out immediately and after an hour identified the problem They ordered the necessary parts and told me they woud come back for the install in 3 days. True to their word ( which is highly unusual these days) they were installing the new parts on the 3rd day. The washer now works great and doesn't make noise when spinning out.. They are very polite and most important competent!! Good Guys to know.

The technician seemed knowledgeable and the repair was completed quickly. However, just days after…read morethe repair, the machine broke down again. Unfortunately cannot recommend them.

Dec.5/23 I called to have technician come and repair the door handle of my Bosch dryer. i was told…read moreit would be $139.00 for him to come out to look and give a quote. He called the next morning and left a message. when I called back, I couldn't leave a mess because his voicemail was not set up. I "you-tubed" the problem, bought the part for $90 and replaced it myself. He called later that day and I told him I repaired it. I'm glad his VM didn't work because I probably saved myself $300!

From the owner: We are authorized by your manufacturer for service and installation. Our technicians are factory…read moretrained and are registered in active trades apprenticeship programs ITA. We service and install appliances. If we diagnose and suggest you repair or replace it, we are able to help reccomend and pick up and install appliances.

My LG front loader washer broke. After calling many other companies and either being told no or…read morethem not showing up, Jack from Jack's Appliance Repair recommended Cam from Journey. Cam was professional, he was able to come quickly and arrived at the time I was given. He was honest and showed me the broken parts. He also gave me advice on how to properly maintain my machine and which laundry soap to use.

From the owner: Family owned and operated. Authorized LG Repair Service. Installation, Maintenance and Appliance…read moreRepair

Excellent prompt service, sensible cost, and good advice. Would definitely…read morerecommend as my first "go to," in Duncan. Sorry to read other negative comments, maybe these unhappy people are being too demanding...

We called this company because we were having a problem with the electronics in our refrigerator…read more We provided make and model and we're told that it was probably the motherboard, how much that part would be, plus labour. The call was assigned to a tech who came out, but without the part. He stood in the kitchen and said the exact same thing that was said on the phone and that he would have to order the part, which was now 25% more than we were told on the phone. This guy did not "diagnose" the situation while he was here. He stood in the kitchen. He did not pull the fridge out to ensure it was indeed was the motherboard. He got zero new information. And we were charged $99.70 for that "service call." I called the company and was told the reason for the service call charge was because they told us there would be a service call charge. But there was NO SERVICE performed! I was told we had the benefit of the tech's 20 years of experience. What benefit? If he needed to confirm it was the motherboard before ordering the part, that is fair. That's a service call. But he didn't do that. He didn't discover anything, he didn't confirm anything. He ran no diagnostics. He did not observe the motherboard. He knew absolutely nothing more about the situation after coming here than he did when he arrived. He stood in the kitchen for five minutes. So what was the point of his visit?? We have lived here for over twenty years and have dealt with numerous tradespeople, yet this is my first complaint. I do NOT recommend doing business with this company.

Hard working, highly competent and professional. Prompt service with good communication…read more Chris has diagnosed and fixed a couple of our appliances within the last 12 months. He'll let you know whether the appliance is worth fixing or should just be replaced. The honesty is appreciated. I highly recommend this company. Thanks Chris!

Zero Stars - Incompetent Work, Abandoned Job, $170 Stolen I…read moregave Chris TWO MONTHS to make this right before writing this review. He has ignored every attempt at contact. Here's what happened: Chris claimed expertise with LG dryers. He diagnosed a "faulty roller wheel" and charged us. After multiple texts over several weeks, he finally installed the part. The dryer was LOUDER than before. When I immediately pointed this out, he attempted a quick "fix," then abruptly announced he was having surgery and would send "another company" to finish the job. He literally bolted from our house mid-job, saying he had no time. That was months ago. No other company ever called. No follow-up. No response to texts, emails, or website messages. Radio silence. Here's the kicker: I took the wheel he removed to an appliance parts supplier. They found NOTHING wrong with it. Chris misdiagnosed the problem, made it worse, and then abandoned us. This wasn't a complicated repair - Chris was clearly out of his depth and either couldn't or wouldn't admit it. His complete lack of professionalism, accountability, and basic customer service is astounding. He took our money, damaged our dryer, and disappeared. We're out $170 with a dryer in worse condition than when he started. While I hope his surgery went well, he has no business operating as an appliance repair technician. This is either gross incompetence or outright fraud. Do not hire this person. You will regret it.

Rohit was very professional, assessed the problem, explained issues at hand, provided an honest…read moreopinion; didn't waist time or tried to do work that was unnecessary. Very thoughtful.

Rohit was pleasant, responsive, and completed the repair. Rohit was familiar with the issue…read moreaffecting my type of refrigerator and was ready to address it right away, which was helpful. I approved defrosting the fridge and replacing the part. However, he didn't inform me that water would continue to drain afterward and left immediately after payment. I then found water pooling on my laminate floor and had to call him back right away. He didn't seem aware of the risk this poses to laminate flooring. The service call and repair were $275, plus the cost of the main control board. Rohit did the job in 35 to 40 minutes, and I found him invested in his work. I'm giving 3 stars due to the lack of communication and concern about potential floor damage.