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    Salon Volume

    1.0 (1 review)
    Open • 10:00 am - 5:00 pm

    By appointment only

    Services - Salon Volume

    Bridal hair services

    Color only

    Salon Volume Photos

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    2 years ago

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    Toni M.

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    Remedy House of Hair - Amika products carried here

    Remedy House of Hair

    3.0(2 reviews)
    1.8 mi

    Great service and Migali. Is great for men's hair. She has always done a great job for meread more

    I had originally booked an appointment at remedy after seeing all the great reviews. Everything was…read moregreat until they got halfway through putting foils in my hair, I had been wanting to go blonde and had started with relatively light hair so it seemed like an easy job, and I realized it wasn't what we had talked about before. Instead of the full foil I wanted they had given me silver/grey highlights which looked horrible with my original hair color. I told them I didn't like it and we tried to fix it which just made my hair orange. I ended up walking up to pay with tears in my eyes where I was met with the manager micaela, all she said was I should be happy they didn't charge for the stuff they tried to fix it with. I payed the 200 and left crying after spending 8 hours in there, later I called and talked to micaela on the phone basically saying it's nothing like what I wanted and she said that she has a no refund policy, which I understand, but that she could redo it free of charge. I made it clear that I lived in Charlotte for college so I didn't know when I'd be able to come back and she said that was fine just let her know. So fast forward about a month, I'm aware it had been awhile but being a full time worker and a student I didn't exactly have time to just go whenever. I called knowing I'd be in town for three days and told the person who answered that I was told I could get my hair redone so we booked the appointment. Obviously I thought that we were clear that it was being redone for free. I got all the way to the end and I absolutely loved my hair but that's when it all went downhill. Basically when I said that I was told I could get it redone the lady, Tiffany, who was absolutely wonderful by the way, said she was going to call her manager micalea just to make sure. Keep in mind micalea had been there the whole time I was there and had come up and talked to us but had left about 30 minutes before I was done. Long story short she basically said that I wasn't getting it for free because I had waited too long and that she had a seven day policy for redos. Honestly I get the policy but the thing is, I had made it very clear that I didn't live here so it might take longer for me to be able to get down there which she was fine with, along with that I was never told of any seven day policy when I talked to her. She repeatedly blamed me for miscommunication and said that I could either pay or she would report me for theft. The whole thing was so unprofessional and she was so rude, there were no apologies for her not being clear about her policy or anything. I don't understand how someone can be this unprofessional and I feel bad for the other girls who work there because they are the sweetest.

    Photos
    Remedy House of Hair - Amika love

    Amika love

    Remedy House of Hair - Lounge

    Lounge

    Remedy House of Hair - Balayage by Micaela

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    Balayage by Micaela

    Salon Volume - hair - Updated September 2026

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