I had the worst experience I have ever had at a salon at Canvas last summer.
I went to canvas with a color in mind. My stylist said she was happy to help me achieve my idea - a natural warm caramel balayage. Midway through coloring, she kept asking other stylists what they thought of the color she had ended up with. Turns out, she made a mistake and my hair ended up too red - mind you, red was not what I asked for. She asked if I was okay with it, and I told her I was not. She apologized for her error and started to "fix it".
On the same day, she bleached my hair a second time to try to remove the red. It did not work, and my hair was an orangey pink after she was finished.
Her first piece of advice was to "hop in a chlorine pool, the color will come right out". I asked if there was anything further she could do, and she recommended I book another (paid) appointment if I was that unhappy with it. I was clearly unhappy about my color, but paid for it anyway, saying I would come back if I was still unhappy later that week.
I came back the next day to see if I could have it corrected. When I got there, the stylist had actually saved a clipping of my hair in a ziplock bag, obviously knowing I'd be back. She pulled it out, zoomed into the photo I had showed her, placed my hair on her phone screen, and said "this is exactly what you asked for - it's a natural red blonde". Again, mind you, it was no where near what I had imagined - as I had asked for a "warm caramel" - even showing her a picture. The words "natural red blonde" never came out of my mouth.
While I was clearly still unhappy, she continued to argue with me about how it was what I wanted, as if I was in the wrong. I eventually gave up when she told me to book another appointment. On my way out, I asked the the stylist and the young woman at reception if they honestly thought it looked good. My stylist responded, "Well do you usually wear more makeup? Or is this how you normally look?" With that, I left and did not return.
I did eventually call and request a refund for the color only, as I had no issues with the cut. I wanted to share this experience so others may be made aware of what happened. The entire process cost around $270 including a tip and product - and it was entirely a waste of time and money. You do not always get what you pay for.
It was extremely embarrassing and it was handeled very poorly by the stylist. I had to have the color corrected at another salon in Charlotte, and it wasn't nearly as complicated of a fix as my original stylist said it would be.
That said, I'm sure Canvas is all around okay, but I will personally never again consider them, nor would I recommend them. read more