My friend and I scheduled facials and a massage at Bali Ayu Day Sap. This was our first visit, so I…read moreasked Lulu to do the facial and massage for my friend, who has some health issues. Lulu gave my friend an amazing massage, customizing the pressure level for each area. She even massaged her back using pregnancy massage techniques, because my friend could not lay down on her abdomen. Winnie gave me my massage, and boy, did I need it. I asked for focus on my tight shoulder and back muscles, and Winnie delivered! But when it came to the facials...oh my! We each had the crystal-free microderm facial, with extractions, then a mixture of serums sprayed afterward, topped off with a thick hydrating jelly mask. Suli did mine, and Lulu did my friend's facial. Our faces were reborn that day at Bali Ayu! At checkout, we were astounded by how tight, plump, and bright our faces felt and looked afterward. I'm writing this a couple days after our treatments and my face is still so soft. Mind you, we are self-care gals, so we get facials pretty regularly. We were super impressed by the facials here. Ask for Lulu, Suli, and/or Winnie -- everyone was excellent here. This spa is quiet and serene, and the staff have superb skills and provide attentive customer service. They have dedicated parking right in front of their location (conveniently across from La Cantera Mall, ahem). My friend and I are already planning on trying their Japanese head spa treatment next time. Oh, there will be a next time for sure!

Aaaaah let me just say Lulu is the best. I just walked out feeling like a billion bucks! Loved…read moreevery second of it and my scalp has never felt so clean. Coming back for a massage ‍

Wonderful spot for relaxation. From the moment you enter you are treated like royalty. I enjoy the…read morehead to toe package here. You can get a facial, massage and pedi here for a great deal and just float out a whole new person. I really enjoyed my service with Norma. I asked for an unusual color scheme and she made it happen. My nails lasted several weeks which is unusual and a pleasnt surprise with how active I am. Leo did a great massage. I've had past massages that left me in serious pain for many days so was a bit nervous. The pressure wasn't too hard or too soft. He communicated with me well and explained how it's best to work up to a deep pressure with time. What a great experience. Can't wait to try other services!

I have been a Woodhouse customer, but after my recent experience trying to book services, I…read moreultimately gave up and went elsewhere. I called the Rim location to book the Head-to-Toe Relaxation with Nails package for two people--$345 per person, or nearly $700 in services. After I explained what I wanted to book, the person answering the phone told me she needed to put me on hold to "help a customer." I waited for some time and eventually hung up. I understand needing to assist someone at the front desk, but I was also a customer. She could have simply taken my name and number and offered to call me back once she had time to coordinate the appointments. I then called the Basse location. The gentleman who answered spoke so quietly and mumbled so much that I couldn't understand him. I told him I couldn't hear him, and he switched phones, but it was no better. When I told him again that I was having difficulty hearing him, his response was essentially that it was just the phone. I finally gave up and hung up. What surprised me even more was that neither location attempted to call me back. Most businesses have some form of caller ID, and if a prospective customer disconnected while trying to book nearly $700 in services, I would expect someone to at least make an effort to return the call. I subsequently sent a detailed email about my experience to Woodhouse and also contacted its corporate parent. I never received a response from either one. One poor interaction can happen anywhere. But two locations, no follow-up from either location, and then no response to a written complaint suggests a broader customer-service problem. Woodhouse offers a luxury spa experience at luxury prices. The customer service should reflect that from the first phone call. Unfortunately, in this case it did not.

This was absolutely 100% amazing. This was my first time here and I had no idea what to expect.i…read moredid the Thai massage with hot stones. The experience from beginning to end was perfection! I highly recommend this spot if your looking for a nice deep massage - highly recommend Natalie Kaing-she was great

Man what a great experience. This spa was beautifully decorated and welcoming. We were able to…read morebook our couples spa massages online which was great. Our massuses were amazing too. The massage felt great and can't wait to be back to get another.

The hotel was nice! Stayed here for 2 night. Must try the coffee shop downstairs and get ANY of…read moretheir cookies - we got the Lemon, sugar & Oreo... oh my goodness. My favorite was lemon and sugar ... i wished i could get these cookies shipped to my home. Hotel was clean and nice. Still giving 5 stars even though the power went out for 2 hours (we weren't there when it happened) & our AC unit was out the last night of our stay // they gave us a fan for the room and the living room AC unit still ran so we were ok.

After visiting for a weekend daycation with my bestfriend, I feel indifferent about the experience…read more While the landscape was beautiful, the heat was hard to beat even with ordering a daybed to be under a fan. When we were first sat, it was next to a bush that had so many bees. We asked a server to move but she stated all daybeds were taken (despite some being empty through our stay). We asked a second server our request again because we were unable to even sit on the daybed without bees swarming on us. This second server was able to move us with no issues. Upon arrival there were no towels, we had to ask multiple times before we received any. The food was served quickly thankfully and was pretty good- as well as our drinks. We ordered a pina colada and gin based drink. Both were good but it was way too hot to drink how we wanted. The turkey sandwich, guacamole and chips, and chicken tenders were also good and pretty standard. There was a separate adult pool on the lower deck that was a lot quieter than the general pool (and no kids) with better music. We know for next time to just order chairs here. Ending the night, it took at least 25 minutes for our final receipt to be given. I had to approach the bar area twice to ask what was going on. There seemed to be confusion on our pool tab and how to close our Resort Pass. Spending over $300, the experience could've been a lot better with quicker service. It was also hard to follow who was our server as we were greeted by 4-5 people through our time. I would consider coming here on a calmer day out of season if looking for a more relaxing experience. Plus to seeing the fireworks while leaving. The pools were a lot more enjoyable once the sun began to set which was around 7 (our stay was from 4-9).

This is my favorite spa in SA, from the start it's 5 stars. They have a beautiful locker room with…read moreall the amenities you need before and after your service it's so personal and extremely clean. The waiting area you sit in before your service is so quiet and relaxing it offers infused water or hot tea. I had the Radiance facial my aesthetician was Tori she was amazing, very knowledgeable and she made the treatment so relaxing, made sure I had everything I needed. Looking forward to my next service.

I have been a member of Hiatus since 2018, starting in Dallas. I've moved to and transferred my…read moremembership and it was so easy. Hiatus has been my place to go and relax. I have received facials, massages, nails and even a little tox from them and they have all employees and managers have been professional, helpful and inviting. To this day I will still continue my membership with Hiatus because I think everyone deserves a little relaxation and spa day/treatment!

I was introduced to this Nail salon by my Friend Michelle who lives in Boerne, Texas and is a…read moreregular customer. I booked an Appointment for a Classic Spa Pedicure since it was long overdue and I needed to treat myself. From the moment when I walked in I was greeted by the Receptionist at the front and I had a few minutes to choose my nail color before I was taken to the back to get seated in a Spa chair. The salon is kept very clean and the staff there is so nice and accommodating! I was offered a drink so I chose champagne and I felt totally relaxed the entire time. I chose my favorite go to OPI Nail color and they turned out beautiful!! I was visiting from California but my daughter and I will be moving to San Antonio soon. This Nail salon is going to me a regular place for me from now on!

This is my 3rd time coming here and my 1st time here for a design. They usually do pretty good if…read moreyou just want a solid color nail. It also depends on the person who does your nails. Today I went and they took almost 2 hours just to do a fill. The guy doing my nails also did not know how to do the design I wanted and had someone else help him. I think it still turned out pretty sloppy compared to what I'm used to. I was so tired of sitting there I didn't expect it to take so long I didn't tell him to fix anything. Would not recommend this place if you want a design

I can not say enough about what an amazing experience I've had. From the minute I walked in I was…read moregreeted by the owner Renee. While I extended my hand, she instead met me with a warm welcoming hug that was so kind and inviting...and I'm the furthest thing from a "hugger". The spa is absolutely beautiful and spotless. The experience of the actual services was out of this world. I've had several spa days in my life, but this is heads and shoulders above all. I received a custom facial from Renee that made this very tired mommy look and feel like a "million bucks". My raindrop massage by Natalie was hands down (no pun intended) the best and most focused one I've ever had. While it sometimes feels like other spas and their therapists are just going through the motions, this was completely tailored to me. I will absolutely be returning as soon as possible! For any spouses or children looking for the perfect gift for mommy...you've found your place!

If you are looking for a wonderful, relaxing experience, this is your place. I have been here…read moreseveral times and have had an amazing experience each time. The ambiance and natural fragrances all aid in melting your stress away. I had a 90 minute massage with Natalie and she was very thorough and very professional. I highly recommend!!!

Used them last weekend so far I'm very impressed with the booking Classic runs a great place. I…read morewent with my best friend on a girls weekend . I had Sarah for a facial and my bestie had Robert for a massage. Sarah and Robert were magic!! Their attention to detail with our services was amazing. It made for a much needed relaxing weekend. We will be back !!

If you're planning to have a spa day with your friend on a busy holiday weekend call weeks ahead…read more Although our facial and wraps were okay we were unable to get our massages done to timing issues. The whole experience felt rushed and a therapist nor the client should have to feel a job was incomplete. Edited: I understand someone was sick and couldn't complete help complete the massage. Parking was vague and we were never provided a code for the door prior to visit like we were told. Edited: Not a massage therapist critiquing this review. A client of one at home. My opinion is my opinion...never judge someone else's experience find out for yourself. As to the owner thank you for attempting to make our trip the most it could be.