So. Utterly. Disappointed. :(
I had an appointment to see Tina yesterday evening after work. When I went in, I had multiple pictures of the color I was trying to achieve. The color would be considered an 'ash blonde', or even 'grey' with 'white(ish)' highlights with dark low lights. Tina proceeded to tell me that because my hair was dark, and had 2month-old box color on it, that she wouldn't be able to get it as light as the pictures, but it would be "CLOSE". I explained to her, in MULTIPLE WAYS, that while I was ok with it not being 'exactly' like the pictures, but I did NOT want yellow blonde. Let me repeat... I DO NOT WANT YELLOW BLONDE. I said it multiple times. Tina ASSURED me that she understood, and it would NOT be yellow.
Guess what I got....
You guessed it... YELLOW blonde. Brassy yellow blonde. :/
At one point prior to starting the color, she was actually getting kind of 'lippy' about how she doesn't "like it when people bring in pictures because they are unattainable impossible styles and colors"... Um, WHAT? So... how did these people get it to look that way for the pictures??? Excuse me...
I started to get up and leave...
But, I didn't listen to my gut. I put my trust in her that she would NOT give me exactly what I asked NOT to have. I trusted her when she said it would be close to what I was asking. My trust was broken.
And so, not only did she completely botch the hair color, she then rushed through the cut and style as I was the last appointment of the day. I honestly believe that she did not do what I was asking because it entailed a longer process than what she was willing to give. Or perhaps it is just lack of continuing education to keep up on the latest trends? I don't know. Either way, I didn't get anything close to what she promised. Instead I got EXACTLY what I SAID I DID NOT WANT.
And to make matters worse, she was actually PROUD of her work. She boasted about how awesome of a job she did. She thought it was amazing....
I was so embarrassed and upset that I couldn't even say anything. I just wanted to leave. When she asked if I liked it, I just nodded and said I did, because I was too embarrassed to make a scene. I paid $170 for something I hate, and now I'm going to have to go somewhere else to get it fixed.
Which brings me to a couple things...
One, she said she 'couldn't get it that light'... But she got it the lightest yellow you have ever seen. So my question is, if she could get it light yellow, WHY couldn't she get it light GREY... or light WHITE... or light ANYTHING OTHER THAN YELLOW? Did she not have the right color in stock? I don't know.
Second, after crying all the way home, and after I got home, I posted on my page how completely upset I was and posted pics. A friend of mine recommended me to check out her stylist's page... I went to her page and the pics she has posted ARE PHENOMENAL. There are folks on there with BLACK hair that she dyed WHITE and they ALL look AMAZING. Heck she even took one chick's bright blue color and made it WHITE. She obviously has NO trouble achieving the colors that I asked for. So why was this such a problem for Tina?
I still think part of it is lack of knowledge, but I really think the real problem was time. She didn't want to spend the time that was needed, so she gave me what she knows - and that was the same tacky yellow blonde that she has. Sigh.
I wish I could get my money back. I have to go somewhere else now and pay money that I DON'T HAVE to spend, just to fix what she did. She should've just told me she CAN'T do it, instead of saying it would be "CLOSE". It's not close. Not even remotely. Unless you're color blind... Maybe that's the problem...
Anyway, I guess my point is made. If you want whatever she is going to give you, then she is great. If you want something cool and trendy, then go somewhere else...
And so, on a side note... While I sit here typing this review, one of my co-workers just came in and said "OMG what happened to your hair. Did you do that yourself"? She thought it was a BOX job done at HOME. And she's right. It looks terrible and i could've done this myself. If I could call in sick to work until I get it fixed, I would. :(
When I called to speak to the manager/owner, the girl who answered the phone sounded ANNOYED that I had a complaint. She took my name and number, but nobody has bothered to respond. I also left a review (identical to this) on their Facebook page, but again, no response. read more