Really and truly one of the worst experiences I have ever had at ANY establishment…read more I can assign the one star rating to cleanliness. That's where it ends at Raw Beauty Bar. The manicurist's behavior was appalling and the overall manicure sub-par (see photos below for the hack job on my cuticles and the overall streaky and messy colour). Will have to visit either of my two tried-and-true nail salons in the east end to fix this one. I usually write more detailed reviews. This was my third attempt at it. I'm beyond angry about this experience and nothing I wrote seemed appropriate, so there you have it.

UPDATED REVIEW:…read more Everything can be fixed with some good old fashioned customer service. After I posted my review (you can see my previous review below) the owner of the salon emailed me directly. Not only did she apologize, but she explained things (why they've been short staffed, why it's been hard to get in touch, etc), without trying to excuse them and then she laid out her plan of solutions. It really was the definition of how to win back a customer. I went back today and couldn't have had a better experience. Big props to the young woman running this bustling business- a one-woman show- with integrity and respect. I booked my appointment online, which was very quick and easy. The staff were all friendly and incredibly attentive. All my previous issues seem to be a distant memory. I will definitely be going back. My previous review: Cute interior, good location, but poor customer service and a lack of communication between the employees. I've been a few times, hoping once I got into their grove, things would improve. I can't even count the number of unreturned voicemails I've left. Literally a week will go by and my voicemail (during business hours because the phone goes unanswered regularly) will never be returned. I haven't found any of the staff particularly friendly. There's a candy bar at the front and a coffee machine but I've never seen anyone be offered a drink. The nail services themselves are good. I think it would be fun for a bachelorette party or a group of girls since you could take over and make it what you want.

Very professional and friendly! This salon has a good variety of services for a reasonable price…read more It never seems to disappoint if something is needed to be done. Customer satisfaction is what they pride on, so give this salon a try!

Nu is the grumpiest hairdresser I've ever met. Mediocre skills with a big attitude…read more She washed my hair in cold water and got me all wet. When she's finished cutting, I asked her to give me some additional layers on the sides and she complained that I should have mentioned it before she started cutting. She left to wash someone else's hair and when she returned, she said next time she'd only "want to cut once not twice". I requested no styling so she put me under an automatic dryer. After 10 minutes my hair was still wet so I had to get up and blow dry my own hair. My side layers looked like a child had cut it, uneven and choppy. Not going back ever again.

A Truly Wonderful Experience Every Time!!…read more I've been coming here for years, and I can't say enough good things about both the location and my massage therapist, Jennifer . The atmosphere is always calm, clean, and welcoming--perfect for truly relaxing and unwinding. My massage therapist is absolutely incredible--professional, skilled, and genuinely caring. She always know exactly what my body needs, whether I'm dealing with tension, stress, or just need a moment to reset. Every session feels personalized and restorative. It's rare to find a place that consistently delivers such high-quality care and attention. I'm so grateful to have found this gem and will continue coming back for years to come!

I really hate leaving negative reviews but here is the truth.....I was there yesterday for a…read moreprenatal massage. I told the masseuse I want full body but to focus on my neck, lower back and hips. She spent the whole time talking about her Egyptian boyfriend that she's been with for a month, which distracted her from what she was doing. Next thing you know my hour was up and she only got to my back and lower legs? She never touched my hips, neck, thighs, lower back, arms etc. This was the worst massage I ever had and I could've got my little cousins to do a better job. Each time I asked her to apply pressure she told me it's too difficult for her because I'm on my side. I'm obviously on my side because I'm pregnant and it's a prenatal massage. I'm not someone that's hard to please at all but I did inform the front desk it's a disappointment that I have to pay for that type of service. The front desk didn't bother to ask me any questions or seem to care, they just said to have a nice day. I was looking forward to that massage all week because of these pregnancy pains...I still left there in pain and $120 less in my pocket lol not a good experience at all and I won't be returning. ...not to mention, their new rooms are as bright as they're shown in the pictures here. If you're like me and prefer the room to be dim and relaxing you won't enjoy that part.

I got a coupon for 3 peelings from groupon so far i have had 2, the place is neat, beautiful and…read morehuge my medical therapist is very knowledgeable, professional and kind,,, gives me samples of their products and answer all my doubts i like how my face looks and feels and havegot a couple of compliments (: why no 5 stars- reception has scrwed my appointments a couple of times,,,

I saw a deal on Groupon for laser hair removal and decided to give it a shot! Usually, I'm very…read moreskeptical about hair removal deals but I called them and researched into the products and machine they use and they use the best one out there ! - LightSheer Duet :) I was very impressed by the level of professionalism I received. I even recommended two new clients to the business for laser hair removal and have recently tried out their chemical peels and I'm loving the results so far !! They usually have in store monthly specials which are a great deal ! For example, their current one is Unlimited Chemical Peels for a Year for $399 :) !! Definitely recommend it.

Great service. Relaxing environment. Attention to detail. Offered extra services to complement our…read morebooking.

Very professional and passionate. I highly recommend. They pay attention to details and deliver…read morewith so much expertise

I'm extremely disappointed with the treatment I received at this salon. I called ahead and…read moreconfirmed a 1:30 PM appointment. I arrived on time, sat down, and was completely ignored -- no greeting, no acknowledgment. Two walk-in customers who came after me also sat down, were greeted, and when we were all eventually seated, they were attended to immediately while I was left waiting. After 25 minutes of being disregarded, I got up to leave, only then did someone ask me to "please wait." By then, it was obvious that I was not a priority. The difference in how I was treated (I'm a black woman) compared to the other (white) customers was glaring and unacceptable. I have supported this business before, but after experiencing this blatant disrespect and bias, I will never return. No customer deserves to be treated this way.

I come here for eyebrow threading and am always pleased. I don't have anyone specific to recommend…read moresince all of the staff have been great. The only downside is parking. There are 2 free parking spots behind the salon but it's often not available so customers are forced to park in the paid parking lot thats located behind the salon as well.

High value experience and the quality of my service was excellent. The environment was clean as…read morewell.

Even though this place came recommended my experience was not great:( Staff was friendly enough but…read morethe work was done with less than half effort. Pedi/Mani were okay but had to ask several times to be scrubbed more. Face wax was terrible; there was still hair when got home even though I asked 3 times to check it over, and I cannot see close with the mirror to check, so I just gave up. I called 3 times to speak with Management but I guess there is none. Explained myself but only ended up getting $10 back. Suffice it to say, will not be returning. I rarely have had such little effort put into my nails and wax and have had these services for 30 years, and I'm so disappointed that I'm actually taking the time for this review. No one should pay full price and then fix everything at home before going on vacation ‍

Terrible. Women in blue apron was rough. Rushed through pedicure and offered no hand arm massage…read more I'll not ever go back

Did a good job on my nails every time for biogel fills years ago. I stopped by again and the girl…read morewho did my polish change was very friendly, and she was able to give me a shellac colour change right before I had a flight to Mexico for 3wks she did a much better job than the salon that I went to in Burlington