Owner/management of this salon is awful and their standards for stylists is very low. Word of warning, don't let Connie near your hair period. She didn't listen to what I asked for at all and gave me chunky highlights several shades lighter than the picture I showed her, ruined my pants by dripping bleach on them, and despite repeated phonecalls who over owns this salon wont't make the situation right. I was told that the owners just "rent the chairs" and aren't responsible for the stylists. Based on my experience clearly they are willing to rent them to literally anyone. I had to go to a different salon and pay to have both the cut and color fixed. I've had better experiences from beauty school students at a third of what I was charged. It's ridiculous.
Editing to respond to the managers comments: Yes, Connie did not charge me for the awful color job she did, that is true, and frankly is the bare minimum of what I would expect in this situation. I still paid her for the cut and style, which I had no idea looked like a weedwhacker was taken to my hair because she never showed me the back and I was too flustered to ask. It had to be pointed out to me days later. (And yes, I have actually had good experiences with beauty students cutting my hair and paid much less than what I paid Connie. You don't know me or where I went so you frankly can't say that is untrue.)
You say I didn't reach out to Connie directly, well I had no way of doing that as she did not give me her number. And the salon website lists the salon's main number only, there's no way to contact a stylist directly. In speaking to the receptionist the next day and also messaging with her, I was told that Salon Plum's way of making this right was that I could come in and make an appointment with another stylist, at full cost to me. Keep in mind Connie also did not offer to reimburse me for the pants she ruined with bleach, I'd had a horrible experience here and now after the fact saw that I really should not have been charged for the haircut that had been botched. I wasn't given the opportunity to speak with a manager or owner directly, and did not have any confidence that I would be treated well or receive good service from anyone else there by this point. Especially given that after the initial brief back and forth with receptionist, who was very nice I just want to say, the ball was dropped and no one followed up to answer my questions or requests to be contacted. I tried calling the salon multiple times and messaging again, with no response. So yes, at that point I went somewhere else, since I was going to have to pay to have it fixed anyways, I did not want to give any more of my money to Salon Plum. Connie herself and the receptionist both said that she has had previous incidents of messing up a clients color that then needed to be smoothed over. That is mainly what motivated me to post this review, because this is an ongoing problem with Connie and she just did not seem to have the confidence you would expect from a stylist with 20+ years experience. And I did not want anyone else to go through what I did, since Salon Plum continues to rent a chair to her and advertise her as an experienced stylist despite this ongoing issue.
So you can paint me in a bad light all you want, but I did try to work with your salon and was repeatedly ignored. If you had taken the time and put half the effort into speaking with me directly that you put into this lengthy response 3 weeks after the fact, I likely would have come back and seen another stylist at your salon and would not have posted anything negative. read more