I am reluctant to write a review that is negative but I was sent a request to submit a review by Yelp so I figured I'd share my experience. I have nothing negative to say about the stylist or the haircut. I was taken aback by the salon's policy and the way management handled my situation. I've visited this salon a couple of times when I needed a last minute appointment, as my usual stylist requires booking her weeks ahead of time. In any case, I made a haircut appointment at Salon Nouveau and went in a half hour later. During my haircut, I was asked if I wanted to dry my hair. I said yes and that I would like to see the haircut once dry. When I went to pay, I was told I owed $75. I thought it was quite high but paid it and left. When I left, I looked up the salon online to see why the price of the cut was so high. This salon has no website and no pricing anywhere to be found. In fact, when I searched it on Bing it shows that there is a website. When I clicked on the button my phone immediately showed a warning message that it has viruses and has been hacked. I called the salon and the stylist that helped me answered the phone. I asked what her haircuts cost and she said $50. Then, she went to my appointment on the computer and said that I was charged $75 for a cut and blowout. Because she wasn't management, I asked to speak to an owner. The store manager spoke to me and tried her best to convince me that the salon is engaging in philanthropy because they are giving people a discount by paying $50 for a $75 haircut and leaving with wet hair. In my experience, I have never ever in my life been told that a "haircut" means the cutting of your hair only and leaving the salon with a wet head of hair. In fact, my usual stylist is a "master stylist" and the salon charges $45. As with every salon I've ever been to in my entire life, that means cutting your hair and drying it. I asked the manager where their prices are displayed. She immediately came up with a laundry list of excuses. First, she said they have a menu of services in the salon. They do not and prices are not disclosed or listed anywhere. She then put me on hold to look and said that there is no menu anywhere because they have so many stylists and can't keep up. Next, she said the salon can't afford a website, (although their haircuts alone cost $75). I didn't want money back so I thanked her and ended the call. The owner, Ilona, then calls me on her own. From her, I was given another list of excuses. Ilona said that the stylists are all on their own there and make their own prices (untrue). Then, she said it's too much trouble to make a menu of services, because "you know how much work that is". She then attempted to make me believe that every haircut I've ever had in my life did not include drying my hair. This was bizarre because she was telling me what MY experience has been for my entire life. I explained that this may be how she operates but that's not my experience nor have I ever, ever gone to a salon that offers a "haircut" as a service but then charges you for a haircut and blowout. Even if they do, I'm sure it's disclosed at some point, either by the stylist or on a sign or pamphlet or menu. I explained that I feel these are dishonest business practices. Ilona then went on to tell give me examples of how she is right. One of these examples was that her salon charges $65 for color. No problem, except that any salon you go to charges more for color than their cuts. She also called out other salons in the area for having shady business practices. I left it that the business practices of her salon appear to be set up to mislead and overcharge people. Which, as anyone knows, adds up after doing this to numerous clients. I will gladly stick to my expert stylists that I go to down the street, which charge $45 for a haircut (and yes that means I'm not leaving with a wet head of hair) and $65 for color. They are always honest, they do great work and they disclose their prices. The excuses offered by Salon Nouveau, from them not being able to afford a website, to not being able to make a price list because there are just "too many stylists to keep up with" to trying to convince me that I'm remembering my personal experience at every other salon I've been to, that all salons do what they do, is incredulous. Another big argument on their part was that I should know how they operate because I'd been there on another occasion. It was years ago and again I went there because my usual stylist was booked for weeks and I just needed a last minute trim. If I had the same experience, I would have questioned it then as well. Additionally, I gave tips to the stylist and assistant which then brought the total to over $100 for a basic haircut on shoulder length hair with fine texture. I will definitely not be returning to this salon and will make sure I book my usual stylist way ahead of time. I have a new appreciation for her. read more