My Mom went back for her third appointment here. Tori was working on 3 people at once (including…read moreher sister). She was more focused on taking Instagram videos of her sister. My Mom was left in the shampoo bowl for over an hour, but everyone was too busy to notice. The young girl who washed her hair soaked her from her neck to her waist, and didn't even notice. After telling Tori about it becoming a bad experience, she became extremely argumentative and yelled at her. My Mom left in tears and was extremely embarrassed. When using the restroom, getting ready to leave, she overheard Tori and the staff bad-talking her. A partial foil took over 5 hours and she didn't even get a haircut, because Tori was too preoccupied. My Mom just wanted to leave. The owner saw my Mom's survey reply and offered a vague resolution, but my Mom would clearly never return to a place that made her feel so belittled and unseen. Tori - does in fact have good hair-coloring skills, but she needs to work on her customer service and not Instagram. I wasn't going to write this, but since she decided to post the reels of my Mom's hair on Instagram after my Mom left, I felt it was warranted. Best of luck on your salon, but good hair-coloring skills aren't the only thing needed for a client to have a successful experience.

Tori has done my hair (balayage) 3 times and I've loved them all! If something isn't quite how I'd…read morelike it to be, she knows what to do to get it there. I'm very particular about my hair and I trust her with it and she hasn't disappointed. I 10/10 recommend.

I genuinely do not like leaving bad reviews, especially because I've been coming here for almost…read moretwo years, but today was quite literally my final straw. I've gone here consistently since moving to St. Louis for haircuts, root touch-ups, color, all of it. I also truly do not care who I'm assigned to. I'm not one of those clients who needs one specific stylist every single time. I just expect basic communication, decent service, and for my appointment to actually make sense when I arrive. Coordination! Unfortunately, the vibe here has always felt off The front desk is rarely welcoming. Half the time, no one greets you, acknowledges you, or makes you feel like they are happy you're there. The energy can feel very cliquey, dismissive, and honestly kind of performative. It gives "we're all a family here," but somehow the client is not included in the family. I've overlooked a lot because I liked the actual hair services. I've waited 30 minutes past my appointment time before. I've had appointments moved around. One time, I was sent to the Webster Groves location, got there, and was then told I actually needed to go to Des Peres because they could not take me. Like...okay gas?? But today was what officially did it for me. I booked a root touch-up before a photo shoot tomorrow and a trip next week. I sent pictures and a description of what I wanted directly to the stylist beforehand. I've also had this exact type of service done through this salon multiple times, usually for around $250, so this was not some random mystery appointment. I arrived and waited around 30 minutes to be assisted, only to then be told it would cost over $400. And to be very clear, I am not asking anyone to lower their prices, undervalue their work, or change their hourly rate for me. Charge whatever you charge. That is fully your business. My issue is: why was none of this communicated nor coordinated before I showed up? You had my appointment details. You had the pictures. You had my description. You had my client history from the past two years. If the service was now going to cost almost twice what I normally paid, or if I had supposedly booked the wrong category, somebody should have figured that out before I arrived, waited 30 minutes, and left with absolutely nothing done. Even the stylist seemed surprised by how I had apparently been charged or categorized during previous appointments, which honestly just made the whole situation feel even more disorganized. That is an internal coordination issue, not something that should suddenly become the client's emergency while they are sitting in the chair So now I have a photo shoot tomorrow, a trip next week, and no hair did or done because this salon could not communicate beforehand. After nearly two years of being a loyal client, I'm done overlooking the rude front desk energy, the scheduling confusion, the long waits, and the constant lack of coordination. The actual talent may be there, but the overall experience is not. I will not be coming back. Respectfully, the vibes are not worth $400+.

I did not want to leave this review, but after paying $700 and leaving with severely damaged hair,…read moreI feel obligated to warn others about my experience. I went to this salon because a stylist I had been seeing for over a year moved here. She had been maintaining my cherry cola color for about a year, and when she moved to The Boulevard, I told her I wanted to start the process of going back to my natural level 6 brown. I understood that removing red is a process and specifically told her I was completely fine doing it over multiple appointments. I also asked if we could keep the first appointment within a certain timeframe because I had dinner plans, and she agreed. My appointment was scheduled for noon. When I arrived, I sat alone for 30 minutes without being greeted, consulted, or acknowledged by anyone before my stylist finally came over. The appointment ultimately lasted 7 hours, and I had bleach on my hair for approximately 3 hours. When I left, my hair was severely damaged. In fact, my stylist knew it didn't look right because as I was leaving, she told me to "wear a ponytail to dinner." That is not something you say to a client who just spent hundreds of dollars and received a successful service. I have since shown photos from that appointment to other licensed cosmetologists, and multiple have told me the damage was evident as soon as the foils came out. I have always taken excellent care of my hair, use professional products, and have never experienced damage like this. My hair is now rough, difficult to manage, and completely different from how it felt before. I can't run my fingers through it, my natural texture is gone, and it is genuinely unrecognizable to me. I was so upset that I spent the entire weekend crying and had to miss work on Monday. When I called the salon Monday morning, I was told the owner would contact me. I never received a call. When I called back two hours later, the owner suddenly answered. She offered a free treatment if I came in immediately, but the first thing she said to me in person was, "It's not that bad." After spending two days devastated over the condition of my hair, that was incredibly dismissive and upsetting to hear. The owner then told me that the original stylist would perform my next treatment and that I could pay for a new color service. I explained that after what happened, I believed I deserved both a refund and a corrective color service. The stylist refused a refund, and offered the color service for free. I agreed to this, and then stylist put red back on my hair, leaving me looking almost exactly as I did before I started this process, except now my hair is badly damaged and I am out $700. I came to this salon because I trusted my stylist and trusted the salon to guide me through this process responsibly. Instead, I have walked out feeling worse every single time. The most disappointing part is that the owner never apologized, never took accountability, and never made a meaningful attempt to make this right. I wish I had never come here. I am now left paying for the damage done to my hair, and multiple people who have seen the condition of it have told me I should pursue legal action because of how severe the damage is.

Barabara spent a lot of time with me and my husband and daughter which I really appreciated…read more However, after ordering a like wig (same brand & length) from Missouri Baptist Cancer Center and purchasing 2 wigs from Lake St. Louis Wigs & Cuts, Barbara's Wigs (located in St. Louis on Watson) was extremely expensive! The Rachel Welch wig I purchased from Barbara's Wigs was $580. The Rachel Welch wig purchased from Missouri Baptist Cancer Center was $180. Lake St. Louis Wigs & Cuts were equally as reasonable as Missouri Baptist! Plus, the shampoo & conditioner kit from Barbara's Wigs was $79! Same products elsewhere were either free or $7 for shampoo & conditioner! I felt like I was overcharged and an easy target because of my cancer diagnosis. I would recommend going elsewhere for wigs.

I have been losing a lot of hair due to being sick with Covid over 4 months ago. I called and set…read morean appointment to meet with someone to advise me on how to look for a wig, I showed up to my appointment and was actually seen by Barbara. She took the time to hear my concerns and looked at some photos from 7 months ago when I had a lot of hair She was very kind and gentle with me. She explained the different types of wigs that she sells and the 3 different human hair types and where they are sourced from. Indian , Chinese/ Asian hair and European hair. She went over the pros and cons of the different types of hair for my needs I shouldn't say that there were any cons about any the hair except European Hair Is straight , Indian hair holds more curl and the Asian hair is much thicker. Barbara measured the size of my head and later that day emailed price quotes on the type of hairstyle, length and color that I am interested in. I am still deciding if I want to be able to curl the hair or just to go totally straight she can offer any color and style you can dream up. Once I get my bag I will add a picture. If possible

Great service! Easy scheduling. Highly recommend Haley. She is great and will develop a detailed…read moreplan for you and your hair that goes beyond the initial service.

From the owner: Haley is a passionate and creative Haircolorist with 15 years behind the chair. Modern coloring and…read morecutting techniques in a laid-back, welcoming environment.

Go, now, you need it! Make an appointment with Monica Park. She's a great stylist, I haven't had my…read morehair cut by anyone else for the last 3-4 years. She's got a real good eye, very skilled and does great color. The salon is very nice, comfortable, clean, friendly. Next to a great coffee shop so you can get a caffeine fix while you're getting a hair fix.

Donna does a great job. She is always friendly and does an awesome job on my boys and I. Her prices…read moreare very reasonable and most importantly I'm always very satisfied with my haircut when I walk out the door.

Very professional and I always leave feeling great! She truly makes sure you leave looking…read moreglamorous.

From the owner: Lace Frontal Installs, Sew In, Raw Virgin Hair, Custom Color, Natural Hair Care,Silk Press, Blow…read moreOuts, Highlights, Balayage

I dyed a color on my hair that i was NOT happy with at all! So, a friend told me about this place…read more I went in for an emergency hair fix. Not only was it reasonably priced but my hair turned out SOO much better. The people who work here are extremely nice and will help you you in any way they can. Very grateful i was abke to get my hair fixed back to a nice color,.