Once again, for the SECOND TIME, yelp removes this honest review...from years ago, citing…read more"community standards..."
So...let me understand: businesses and their employees / staff can
act / behave anyway THEY PLEASE, and take your money...and yelp reviewers are not allowed to post TRUTHFUL accounts and reviews as recipients of rude and unprofessional services and behaviors from businesses...and those they employ or contract with...
Great double standard, yelp.
I had a 30 year client - business relationship w/ Peter Thomas Hair Design in Berkeley, CA - 20 years of which I was with one of their "Master Stylists." I discontinued going to this salon, and this one Master Stylist because they were unprofessional, aggressive...and lacked boundaries.
When I have booked an appointment that costs $200.00+ and I have put my trust in the salon, and a client - stylist relationship for 2 decades, (sticking w/ one stylist for 20 years there) then when one day I am sitting in the chair during a costly appointment, which has zero to do with aptitude or ability of the stylist, but has everything to do with the stylist's rudeness, lack of boundaries, and aggressiveness, as well as intrusiveness, then I am officially OUT...I am DONE with you:
As I was sitting in this Master Stylist's chair, they ask me about a high profile case that occurred in Oakland, CA and involved large numbers of multiple law enforcement agencies...this Master Stylist began to ask multiple questions then about national high profile cases that I refused to discuss because 1.) I was not there, I did not witness any of these situations, 2.) I was trying to relax and enjoy my time, and HOW I SPEND MY MONEY & TIME AT SAID SALON, which is my business and choice...the Master Stylist proceeded to badger me about these things saying they "Ask all their clients these questions..."
So What...I reserve my right not to engage in any conversation on any subject matter I choose...yet my boundaries were ignored over & over by this Master Stylist...apparently this person couldn't handle my reply when I said, "I wasn't there, I don't play Monday morning quarterback and allow the media to guide my thoughts...I gave you my reply, and opinion...I wasn't there...and I don't wish to discuss this, please respect that..."
Nope...they didn't, they just continued to push...so the remainder of the appointment continued w/o conversation, as it was my hair, my money, and my time. I left a good tip too...because again, this had nothing to do w/ this stylists aptitude or ability as a stylist...but that generous tip also went ignored because of what took place some time later...
I was polite, but firm...after 20 years, if a person wants to suddenly blow past my personal boundaries, and can't handle it, it says more about them than me...then I am done w/ you. Plus...it's obvious they were stressing about personal things because they wreaked of cigarette smoke, and that was horrible for me as I have asthma, which they knew...and the odor coming from them was bad...no one wants to sit through an appointment smelling that...the close proximity of the situation did not allow for NOT being subjected to the foul cigarette odor...and this stylist also has asthma, I know this because remember, I had known them for 20 years, so the only reason they would be smoking was due to stress...and it was evident because I endured complaining about one of their kids for more than 30 minutes...I came to relax and get my hair done...I just wanted peace, and a nice relaxing appointment.
Then, some time later after above incident, 1 - 2 years later I go back to get a gift certificate for someone who goes to the same salon; I had no issue w/ that, and it was w/ same stylist - again, no issue giving a gift to someone else who wants to go there, and see same stylist. As I am walking up the stairs into the salon, I see the very Master Stylist coming down same stairs, who I quit for reasons above, and I said not a word, only THEY couldn't help themselves, and they rudely said:
"WHAT are you doing here?" Yet again, inability to have any self control...Really? Yes, really...So I leave this same word of advice for this stylist and the owner Peter Thomas: Teach your stylists manners, boundaries and professionalism...clearly longterm clients are not valued. I dropped another $200.00 on that gift certificate...and I was polite and kind...My NOT saying anything in response to this stylist's demanding "WHAT are you doing here..." was a kindness...btw...I had a task, saw it through w/ self control and grace and then once again was treated with a temper tantrum, and zero boundaries or accountability...
Yelp...stop removing honest reviews, and stop removing honest reviews from YEARS AGO...if businesses and so-called professionals can't figure out boundaries and good deportment, and can't handle the truth...then take etiquette lessons and get therapy. That goes for yelp too...who clearly sides with businesses...