Last year, I saw a Groupon deal for a "Cut and Color Package" for only $39 ($205 value) at Salon Greco. After doing a quick search on Yelp, I saw that there were only two good reviews and, at the time, one filtered 2-star review for Salon Greco. I normally stick to Korean beauty salons since they know how to cut Asian hair. However, since the deal was so great, I gave in and took the risk of having a less-than-excellent experience at a salon.
I called a few weeks prior to when I wanted to get my hair cut and colored so that I could book an appointment. Although I was placed on hold for a while after the receptionist answered the phone, she was very kind and courteous once she was able to speak with me. She was able to book me a 12:30 pm appointment on a Thursday afternoon.
My sister, Yoomee H., accompanied me to my appointment that Thursday. Since it was my first visit, I had to fill out a brief questionnaire of what brands of hair products I was currently using. As we sat in the waiting room, my sister pointed out the fact that they had offered other customers coffee or tea while they were waiting, but they had not made such an offer to either of us.
Fortunately, the stylist - Leigha - was ready for me soon after I had completed the questionnaire. I had prepared two photos of how I wanted my hair cut to look (layers) so that it would be easier to describe. She glanced at the photos and informed me that she understood what I wanted. Then, we talked about the color that I wanted for my hair.
I had previously dyed my hair at home and my hair had grown out a couple inches since then, so there was a noticeable difference in shade. Therefore, the stylist informed me that if I wanted all of my hair to be one uniform color, I would have to get two different shades - one for the top portion that had grown out, and one for the dyed bottom portion. However, this would cost an additional $15 - which I had no intention of spending. So I respectfully declined the offer to do that. Although she had warned me against the other option of only dying the top portion, I went ahead and asked her to do that.
As I waited about 25 minutes for the dye to set in, I sat at the center of the salon area, and read a magazine. At this point, for the very first time during my visit, the stylist asked if I would like some water. I would have preferred some coffee or tea (which, once again, was offered to other customers), but I said yes to the water.
After Leigha had washed out the dye and blow-dried my hair, I was pleased with how well she had blended my previously dyed hair with the newly dyed portion. I thanked her for for doing a great dye job, and we moved on to the haircut portion of my visit.
As she was cutting, I noticed that she made the layers more "choppy" than I'm used to, but she styled it pretty well. So I left pretty satisfied. However, after I washed my hair a day later, I realized that the ends were cut very bluntly. I wasn't happy with the way the back section of my hair looked, and it was very difficult to style on my own.
I checked Salon Greco's website and saw their guarantee for satisfaction, which states: "If for any reason you are not satisfied with the service you receive, call us and let us know as soon as possible. We cannot refund money spent on a service, but we will work with you to assure your total satisfaction." Since I wasn't completely satisfied, I called and booked a follow-up appointment for the next week.
When I arrived and told the same stylist, Leigha, about my concerns. She told me that she had asked me how I wanted the back of my haircut to look during my first visit, but I clearly recalled that she had not. In addition, she tried to convince me that the way I wanted my hair layered was "out of style."
To make an even longer story shorter, she washed my hair, restyled it, told me that it looked fine, begrudgingly trimmed part of my front layers so that they were even on both sides, and didn't change the back. Then, she dared to tell the lady at the front desk to CHARGE me about $45 for a trim and styling! Doesn't she know about their "guarantee for satisfaction"? Not only did she do that, my sister heard her complain loudly and talk crap about me while I went to the restroom. Craziness. Nevertheless, I told the lady at the front desk that I was told I wouldn't be charged for this when I had made my appointment, and she kindly said that was fine.
Overall, Salon Greco gets 2.5 stars - mostly because the stylist was incredibly rude. I did appreciate the cleanliness of the salon and the friendliness of the front desk staff, and the hair dye job was great. However, the stylist's attitude - and the fact that she was talking crap about me before I had even LEFT - is just unacceptable. The Groupon deal was really great, but I will never return to Salon Greco after getting a glimpse of how their stylists treat their customers.
[Review 172 of 366] read more