This was my first time going to Christina, from the recommendation of my boyfriend who was a friend of hers. I wanted an ombre and the first time she dyed it, I had holes all over my hair and I looked like a cheetah with some weird orange hair. So I asked her to re-do my hair. I was there almost 3 hours as she bleached the entire bottom of my hair and went way too far up my head. Then she proceeded to dye it AGAIN, and it still looked bad, but I was afraid of having her continue to dye my hair as I have thin hair as it is. Over the last 2 weeks whatever color she put in it last faded out and it looks like I have a straight line in my hair that stops at the dark, and starts the blonde, looking like I just grew my hair out and it's breaking off at an alarming rate. All of this cost my $165??? I asked for at least a partial refund and she said "no thank you, my time has a cost". What terrible customer service. I didn't say anything else to her, I was beyond shocked at her customer service, and I noticed she actually just blocked me instead of trying to make it right. I will include a picture of our conversations, as well as a before and after of my hair. read more