Kim had been my hair stylist for over 10 yrs, when she use to work out of her house basement. She then cared about her clients, did an excellent job and charged fair prices. I also referred everyone to her (10 of my family/friends went to her too thanks to me). As soon as she became an owner at this salon her service started going downhill. She would always hurry you out the door, so most of the time the color wasn't right, especially now paying absurd overcharged prices, in which you should get phenomenal customer service and if needed toning that should be done without any attitude especially if you mess the color up b/c you are rushing, which wasn't the case with Kim anymore. And at least 70% of the time she would just color/cut your hair and have you walk out the door with wet hair b/c she would overbook her clients and run out of time to blow dry. I had booked my appointment with her nonetheless as I was committed to her as my stylist, she had the receptionist call and cancel, then i re-booked then she had the receptionist call again a day before my appointment and tell me she needs to reschedule, as the receptionist was new she also mentioned the private note on the account Kim had written saying that she doesn't want to see me again as I had wanted my hair toned last appointment and it takes an extra 10minutes. I was very hurt that she treated me a client of +10yrs like this. The receptionist ended up calling me back to say "oh sorry i made a mistake I can book you in with Kim." So I now made my 3rd attempt and booked with Kim, when i got to my scheduled appointment a couple weeks later, to my surprise the receptionist tells me "oh Kim said she called you personally to tell you she has to reschedule." ALTHOUGH SHE HAD NOT CALLED ME AT ALL. I was so angry for her wasting my time as I was at the Salon on my only day off and desperately in need for my hair to be colored so I went with another stylist, she was nice but didn't do the color I wanted, so I had to get it re-done at a different salon. At this point you would think that Kim would call and apologize for the error, but nope, she didn't care about my time and or me as a customer. Throughout all my services from her I always had the same thing done to my hair but every time the price got more and more expensive, to the point where I ended up paying over $300 one time just to add opalex to my blonde dye. I would never go back to this Salon again, and will be making sure that my family/friends also do not go back to her as she has no respect for other peoples time and feelings. read more