I hate that I have to write this review because the ladies here are nice. Alas, I've gotta keep it real.
I visited this salon twice, so the 2 stars is because my first visit wasn't so bad.
FIRST VISIT: I went in with medium brown hair (with a lot of grey hair, because I'm unlucky and started to go grey super early), and asked for a head of icy/silver-ish BLONDE highlights. I showed a picture of a blonde. (I'd read reviews and saw that this place was known for lifting darker hair, so I was excited to try them. My hair can handle a lot of bleach and not snap, and it also lifts fairly fast, so I wasn't too worried about that.) After 6-ish hours (and $280 + 20% tip) I left with my hair still quite dark, but with some nice (dark-ish) gray highlights. It wasn't what I wanted, but you know what? I didn't mind it, and it was 6 hours of work for a reasonable price. Every other salon wanted to quote me $500+ because my hair is long. The color I ended up with here suited my skin tone, and though there was some dreaded gold tones and some obvious mistakes, it wasn't THAT bad for the price. The lady who did my hair was nice, too, and I appreciated that they were all wearing their masks properly, had hand sanitizer on-site and asked clients to wash their hands upon entering the salon.
SECOND VISIT: 2 months later I came back, hoping to get my roots done and for some icy-blonde highlights (I wanted to be blonde!). They convinced me that I needed the whole top half of my head highlighted and the whole head toned. So it would cost $220 this time (and despite it turning out REALLY bad, I left a 20% tip because when they blowdried it, they parted it to the very far side where it looked more blonde, and I didn't part it back the right way (and subsequently see all the orange and patchiness) until I was in my car. As you can see from the attached photos (all from my second visit), my hair is a smorgasbord of colours. Read the captions. I took the photos in 2 different types of lighting so you can get a fair look at the true tones. They are raw and untouched. In one, you can see that the underneath side near my temples is a cool blonde (more like the color I wanted), but has a random patch of brown through it. At the part, it's all orange/yellow/silver/brown. A little bit of everything, really. Then at the crown, I lifted it up and it's REALLY gold/orange with bits of brown and yellow. In the picture I showed the hair stylist, the girl had beautiful icy blonde hair--a color I know I could get quite easily as my hair lifts well and is strong. Needless to say, after getting home and having a good long look through my hair, it's basically a disaster and I'm going to have to pay a HUGE amount of money to get this fixed after already spending $600 here to look like a calico cat.
Again, I hate having to write this review, but I spent a LOT of money here and don't want someone else to end up $600 poorer and with gold/streaky hair. I didn't complain to them because I don't want to go back there at all to have it 'fixed,' as I'm (naturally) terrified that I'd leave with nothing but more stripes/patches and major damage.
Edit: I have more characters so I want to add some good points: The lady who did my hair was SO good at cleaning the bleach off of me; she used a face cloth and wiped my ears and neck. She was also gentle with brushing out my hair after. She was quietly friendly and a nice person, and so is the owner (both of whom seem to enjoy what they do). I also saw them do a haircut on a girl a chair over, and the haircut looked beautiful. On their Instagram, you can also see pics of other people's hair bleaching that turned out nice. I didn't have such luck (they didn't even take a pic of mine because surely they knew it didn't look nice). They also did come back often and check the hair to make sure it wasn't burning off. read more