My daughter showed Krista a picture of exactly what she wanted. She said she could do it. It was lilac over her blonde hair. Krista colored her hair and then shampooed my daughters hair and the color was a mix between grey, black, brown and deep purple. She was upset and told Krista she just wanted her blonde hair back. Krista did a highlight and her hair turned orange and brassy. I should have not paid for the service but I was trying to get out of there as fast as I could because my daughter was about to breakdown. I asked Krista to have the owner,Paula, call me which I had to ask at least three times before she actually did. When Paula did contact me she was rude, hateful and unwilling to refund my money stating Krista was an experienced hair stylist. We went to another salon the next day to get advice and they were mortified at the results after showing them the picture that my daughter wanted. She did a test strip on her hair to see if she could fix it and it fell out after processing. Nothing could be done to her hair until we got it healthy again. It was fried and over-processed. I asked Salon Capelli what they used on her hair and they would not tell me. We had to do deep conditioning for a week and then go back to the new salon for more hair treatments. Still trying to get my daughters hair back to where it was. For a almost 17 year old girl, hair is everything. Please don't make a mistake and go to this salon. They are very dishonest and clearly don't know what they are doing. If Krista didn't think she could do it she should have told my daughter that. I'd be more than happy to provide pictures to anyone who would like to see. One star is being generous. read more