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    L15 Salon & Spa

    L15 Salon & Spa

    4.0(84 reviews)
    0.7 mi
    $$

    Macie is an AMAZING stylist. I have never had a haircut that I have been able to style myself. She…read morewas patient and taught me how to blow out and curl my hair and what products would help most! Call and ask for Macie, you will NOT be disappointed!

    Lena does not know the basic of customer service, she's also very average in hair color's science…read more I had to schedule a last minute appointment with her for the first time due to a cancellation of my stylist before a wedding party I was invited to. I had heavy blonde highlights , washed out with my natural medium dark brown. I asked her for root color and toner on highlights. She gave me an unfriendly speech and wanted me to sign an agreement before she does my hair because she couldn't keep my hair as blonde as is and wanted to go 1-2 levels down, while I ensured her I understand hair color job and it's okay because I only had 1.5 hours time. She even brought a paper and a pen for signing. I must say the owner looked a nice and reasonable person, the owner came last minute and said signature is not necessary perhaps because she saw I was talking with her loyal customer there and we knew each other. So be aware if you're new to their salon Lena's behavior may be insulting. Next, I explained Lena it's okay to go darker but don't like green tone. I told her I do not have orange or red pigments in my natural or colored hair so if you're using darker shades with blue base, use your techniques to avoid any green. She acted like that's not my place to explain her that and selfishly gave me an olive dark brown hair. I didn't have time to escalate it to manager so I let it go because my hair was healthy and the low light was clean and well done. But she obviously didn't know how to work with color tonnage of blonde bleached hair on dark hairs , and she was zero welcoming to me who doesn't look like of her usual customers. Lena, would you sign a contract with your customer to give the service they want the way you expected me to do so?

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    Elaine_L15 Salon

    Salon C - blowoutservices - Updated May 2026

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