McKenna is super friendly & did amazing with my hair ! She is very personable. I love everything that the Ulta store carries. This store is always very well stocked. read more

Debated on this one about rating. Honestly it's relating to the cost of items that have shot up recently. I'm not sure if Ulta is maintaining the same margins selling items from suppliers or what but an item just a few years ago that was $5 is now $9.90. Little adjustments like this on everything add up. The store wasn't busy and I was able to grab and go to checkout easily. Friendly service but cannot go with 5 stars when costs of things are jumping up due to us paying tariffs on all of these goods from outside the US! read more

Ulta Beauty - Few years ago it was $5... now $9.90. Pricing has gotten out of control with tariffs we pay as consumers!!! - Cosmetics & Beauty Supply Near Me - Issaquah, Washington

Managers are incompetent. They kept calling other managers to help me and my issue was never resolved. I noticed managers chatting by counters and just hanging out not assisting customers. One particular manager I believe her name was Jordina or Jordin. She kept rolling her eyes, being dismissive, rude and just not a friendly attitude. Honestly, I felt racially profiled and like I was being treated differently. The store looks dirty, counters disorganized with makeup residue all over. This is one of the most horrible makeup store experience I've ever had. Stay away from this store or change management. They do not know what they're doing. read more

Tessa rocks! I always leave feeling refreshed and pretty. Self care is so important. Appointments are booked out for months. This store has a friendly vibe and great staff. The hair salon is a fun spot to chill and get a refresher on my color. Parking lot busy. That's it. SYOY. read more

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Theo was amazing. He helped me find the right products and colors for my skin tone, and had great recommendations for what I was wanting to accomplish. He took his time, did not rush me or the service he was giving. He truly went above and beyond. I will return when I need more product. read more

Rose was an amazing help. She is not only friendly and helpful, but also extremely knowledgeable. She understood exactly what I was looking for right away and gave recommendations that felt personalized and well-informed. Her expertise in skin tone, undertones, and color selection really stood out. Every match she chose was spot on and looked natural, flattering, and well put together. She helped elevate my skincare and makeup routine in a way that felt practical and tailored to me. read more

I always book with Bobbie because she is so consistent and does an amazing job with my hair. She takes the time and checks in to make sure the end result is what I'm looking for. She also makes the effort to learn and understand what works well with my hair. I highly highly recommend her!! read more

Very rude workers!, was in perfume isle and bigger white lady was following me and my friends around the store and they were profiling us and clearly assumed we were stealing given we are teenage girls, as well as giving us rude looks. We were having a good time minding our business and one of the other staff was giving us dirty looks and started to mock us and laugh, she asked us what's funny and was giving attitude that was very uncalled for. We went to report at the staff at the front counter and the manager asked how he could help and once we told them they refused to help us and were very sarcastic. read more

They have a great selection of all my favorite products. The brow bar does awesome work too! Check them out you won't be disappointed

Updated to reflect that while the centralized Ulta customer service is a nightmare, the manager of this particular store fixed my problem and was very lovely. read more

Jenette does an amazing job trimming brows! Store has a wide selection of products at good prices.

Great store! The store is nice and AMAZING workers :). But there is always little kids running around the store and ruining the testers :(

Got what I needed. Dog friendly as I had my pup with me and everyone greeted him and myself with a smile.

Service has gone from bad to worse. Will not shop at this store.or salon. Most horrific store and salon experience ever!! My scalp was burned with a hairdryer and humiliated in front of the store by a girl who takes pleasure in doing so. The cashier Emmerson (who goes by Emmi) was very rude, verbally abusive. She announced to the entire store that "you return too much stuff. You have no points because they expired. You are not platinum anymore due to not buying much and returning". When I said "you are rude, thanks for humiliating me" She responded "My Pleasure". I am a minority and this inappropriate behavior was clearly intentional. I am Platinum and for context returned 1 item unused. I did spend nearly $100 at the store on hair services. This girl should be fired. Mckenna who usually does a good job burned my scalp with the hairdryer and fried my hair. They no longer have complimentary flat iron touchups. She said they "updated their prices". She wanted to charge $30 for a flat iron touchup that takes less than a minute. No longer a good value for salon services. Will not go to this salon ever again. Update. Spoke to the only manager on duty at the store after the appointment. Seemed more concerned about the employee Emmi, than me the customer. Escalated complaint to Corporate, where the District Manager wanted to hear about my experience but did not offer compensation for the salon experience until I asked to do so. Initially, she wanted me to go back to the salon for deep conditioning. After that, I won't be setting foot in that salon or the store. I asked for my money back. She wanted me to return to the same store and give me cash! I ended up driving to the next nearest salon which is nearly 20 miles from and did get a refund. read more

I called for a skin care recommendation and the associate was so kind and helpful! I was telling her about my struggle to find a ride to the airport too (we got to chatting) and she offered me a ride! Now that's customer service!! AMAZING STORE AND STAFF. read more

This is ulta is well stocked most of the time and very clean. I love that they actually have testers with product in them so I can ACTUALLY test the product. When I ask for recommendations, the ladies usually have one on hand which is also very useful. Overall one of my favorite Ulta locations. read more

The sales women here are awesome! I've shopped at the Tukwila, South Hill, Lakewood & Tacoma Mall location (they closed Tacoma btw). This is my favorite location. The girls are so down to earth. I don't feel intimidated asking for help. I observed one girl having her makeup done. The artist was so mellow & didn't rush. She gave pointers and I could tell the customer was enjoying it. The one flaw is that it's a small store so this trip they were out of the popular colors but it's also the week after Christmas. I'll be back nonetheless. Plus it's in the Issaquah Highlands shopping center so it's close to lots of other stores & restaurants. Fun to make a day of it! read more

I'm leaving this review right after leaving the store bc the employee who helped me was so nice and went above and beyond to help me find the product I was looking for. It turns out it's being discontinued and wasn't on the shelf. Bc of this they were heavily discounted and I was able to buy 1 liter bottles of the shampoo and conditioner for less than the 10 oz bottles cost on amazon. read more

I just love Ulta beauty. They have everything I need there. And more. I was looking for Laura Mercier translucent powder and of course they had it there! I love all the products that they have. read more

Great location. Easy parking. Friendly staff. Helpful staff. Good prices. Great selection of services and products. read more

I got the peel and it made a bid difference in my skins brightness. I will definitely be back!!! You must get in to see kaby or D and get it done. Life changing! read more

Ulta Beauty - Before - Cosmetics & Beauty Supply Near Me - Issaquah, Washington

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I just left the Issaquah location, all I have to say is 1. Travis is the greatest employee there - thank you for making me feel welcome and helped. 2. To the gal with the hot pink mask watching me shop in the back of the store - thank you for stereotyping me and making me feel like I was shoplifting instead of coming up to me and seeing if I needed any help. Looks like she needs some customer service training in racial profiling. I spent $170 in your store today but probably won't be back after feeling this crappy about my appearance. read more

best experience! I was shopping on a budget and the manager Jordan was soo helpful! she helped me find a bronzer and concealer and she matched me perfectly for my concealer with out even color matching :). the bronzer smells wonderful and is a great color and works great especially for what I paid. when I was purchasing my items Jineen rang me up and was so pleasant and had a smile on her face. Will definitely be shopping here again. i felt they went over and above for me, which is rare nowadays with how under staffed retailers are. read more

Cashiers at Ulta always ask for a phone number when making purchases and I gently refuse to give out my phone number as I get a ton of soliciting calls. The cashiers are always very push for a phone number and sometimes just rude. read more

This one-star rating is for Ulta's terrible exchange policy at this location. I purchased some foundation from Ulta.com during a sale, and when it came, I realized I'd purchased the wrong shade. I took it to this store to do an even exchange for the same foundation in the correct shade, and the store refused to honor the sale price I'd paid. They said I could return the foundation (at the sale price) and pay full price for the new foundation, but I couldn't exchange it for the same foundation in a different color. (This was the EXACT SAME FOUNDATION, just in a different shade.) I thought this exchange policy was really odd. Almost all stores will let you do an even exchange for the same item in a different shade or size and will honor the sale price you paid. (Source: I worked at a customer service desk for a department store for two years in college.) I usually shop at Sephora instead, and this experience made me remember why! I ended up just returning the foundation. If I'm going to pay full price, I'll do it at Sephora (a place with outstanding customer service). read more

Backstory: I had a regular "brow lady" at a small salon close to my home. My mom and I had been seeing her for quite a few months now and would go in every 4 weeks for a brow wax. On our last scheduled appointment date, she called and cancelled on us because she wasn't feeling well. Since my mom and I had a last minute family emergency to attend to, it was fine and I figured we would reschedule. Called in the morning to find out that she isn't there anymore and the rest of the salon was booked! That's what lead me to the ULTA Benefit Brow Bar. I was working a short distance away and called to make an appointment for my lunchtime. Although they only had a 12:20 when I called, I said I couldn't take lunch until 12:30. The girl on the phone wrote me down for 12:40 and said they would fit me in. Showed up a few minutes early and Diana got me right in her chair. She was super sweet. Diana removed my makeup around my brows and cleansed my skin. She told me that she would draw an outline first of where she was going to wax so that I could take a look and be sure I liked it. She showed me in the mirror and explained why she was waxing where she was. The shape and everything looked good so I let her go ahead. She took her time to make sure each part of my brow was done right. She also tweezed a few strays and trimmed my brows down so they weren't too long. Basically, everything I loved about the lady I had been going to and more! I love that I got to see the shape outline before she started. It made me feel more comfortable. When she was done, she put some concealer on the red spots so I could go back to work and nobody would be able to tell. Will definitely be back for Diana. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Issaquah, Washington

*Haircut update * Had it once again with mckenna, she did amazing job . I got a long bob with facial framing and bangs. I have wavy/frizzy hair and was pretty skeptical to go for this haircut. She listens and gives you the look which you want without getting annoyed. I would recommend her definitely. read more

Ulta Beauty - Long bob with facial framing from McKenna. - Cosmetics & Beauty Supply Near Me - Issaquah, Washington

I got my hair cut by McKenna and she was INCREDIBLE! She worked with me to help me achieve the results I wanted (I brought in some pictures to show her) while also adding in her helpful, educated suggestions to make sure I got the best possible look. She took her time with me (I have a ton of hair and it takes forever to cut and style) and made me look and feel great. Will 100 percent be back to her for future hair services! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Issaquah, Washington

McKenna did such a good job on my hair. She made sure my hair was doing good the whole and watched it every 20min while it was processing. If you're looking to get your hair lighter definitely go see McKenna she is amazing! read more

Ulta Beauty - Before - Cosmetics & Beauty Supply Near Me - Issaquah, Washington

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The shape of the eyebrows was fine but not surprisingly took way too much of my eyebrow off. ...so much so that she literally tore off a patch of skin the size of a pea. She asked me if I use acne treatment on my face and that is why my skin tore off. She didn't say anything when I told her I don't use acne treatment. She didn't even offer me a discount for ripping off my skin, which has left a bright pink scar right below my eyebrow. Unreal. read more

I just had my eyebrow ruined by Liz at Issaquah location. She did a terrible job and covered with makeup. When I got home and saw it, almost had a heart attack. Please DO NOT make an app with Liz, you will regret it. read more

Ulta Beauty - Liz covered my left eyebrow with makeup to hide it. I saw it when I got home. That is not good at all. Be aware ladies!!! - Cosmetics & Beauty Supply Near Me - Issaquah, Washington

Trish was such an awesome help! I had trouble using a coupon online so i went in store to seek help. Not only did she fix the issue (which would have cost me $30), she also explained policy and gave advice for any future issues I might run into while using coupons online or in store.. one happy customer here :) Thank you trish! read more

So I starting getting my hair done by Stacia at the Ulta in Tukwila and then she moved to Issaquah. First of all this store is kept up better than the Tukwila one and the staff are really nice. Stacia does great hair, enough for me to commute from Renton. They also have a Brow bar and Diana is the best! They were having a special for skin resurfacing under the products of Dermatalgia and Shana was the anesthetist and she does great work, so now I travel to get my hair, brows and facials done here. read more

Thanks Edward for doing an amazing job on my hair and talking about 80's music with me and joking around. Staff is really nice and helpful. Can I please give Ulta like 100 stars because their hair salon is good and their staff is amazing and super friendly?!?!?!? read more

The grand opening was this weekend and they were ready with friendly, knowledgeable staff, well stocked shelves, and a bright, welcoming location. I had my brows and lip done at the Benefit Brow bar and it's evident that Brittany really loves her job. And does it well. I look forward to trying the salon for hair color. I love Ulta's mix of premium brands and budget brands and their selection is satisfying. I'm a fan and this location has my vote for my new "home base". read more

My wife and I visit Ulta occasionally to pick up various products. They have a very good selection, and the staff is always friendly. We have had a couple of less than positive experiences that knocked a few stars off. There have been a few occasions where they haven't been able to honor coupons. My wife had her hair done in the salon, and she thought the all-over highlights were not natural looking. While foiling, the stylist clipped my wife's hair out of the way very tightly to her head, giving her a headache. We purchased Christmas gifts from Ulta's website that took a week to ship and didn't arrive on time, and it was a pain to return them to the physical store, but the cashier did her best to make good on it. Overall they have an excellent selection, and if you know what you're looking for and have a coupon, it is good place to pick up products. read more

Have had at least 4 skin Care treatments here from Jenette and would highly recommend anyone to go in and see her. Very friendly and knows her stuff! Your skin will come out feeling wonderful after a visit! read more

Again I thought I go in Ultra shop for make-up. As I was looking I had girls that work there look me up and down with their cake on makeup and not there to help but to ignore you. feel they are not doing there job and should treat customer all the same And to call and talk to a head of department, its . a waste of time read more

So the store was clean and organized but some of their items were out of stock and they only had 2 staff onsite to help. I had to navigate myself around the store to find the makeup brands I was looking for. I was looking for the Tarte Rainforest of the Sea eye liner and they didn't have it yet but had the Tarte shape concealer. There were 2 cashiers at the register that were helping one customer who was making a return while I waited patiently in line. Even after the 2nd cashier was done she just ignored the fact I was in line waiting to check out and was just acting busy when finally she called us up to the register after waiting. Interesting customer service I would say! read more

I have been in three times and am overall pleased. They have a very large selection of everything. That said, I wish they had more information on hairbrushes - kind of like a description when you buy wines. It is one thing to get the info from a sales clerk, but I like to read descriptions on my own sometimes. I sometimes have felt overwhelmed and am not sure how to solve that. When I am in Sephora, I feel the same, so perhaps that is inevitable. I was nicely greeted all 3 times. I do have to give a shout out to a great dry shampoo there - Batisse. It is THE BEST. read more