TLDR: Seem to have a business plan of hiring new veterinarians to save on labor costs without…read moreproviding vital oversight, support, or mentorship, leading to extremely dangerous care choices. This practice burns out young veterinarians, sets them up for failure, and harms patients. I took my animals to this practice 2020-2023. Over that time I noticed a lot of staff turnover and unhappy techs. At a veterinary practice happy employees usually means high quality care. Workers can seldom do their best under harsh labor conditions. Dr Phillips helped initially when my puppy started displaying consistent aggression that did not respond to training, management, sleep schedule changes, exercise changes, or redirection. She prescribed fluoxetine (which takes 6-10 weeks to kick in), and clonidine (a fast-acting med). When the clonidine peaked, my puppy could exist without profound inescapable terror for roughly an hour before once again becoming panicked and impossible to sooth. I requested more frequent clonidine so that both my dog and I could have a more reasonable quality of life while we waited 6 weeks for her UC Davis Veterinary Behavior appointment. Although Dr Phillips has no behavior certifications beyond "fear free", she reviewed a few short videos of my puppy and confidently declared that my dog was "displaying mostly normal puppy behavior" and that "sometimes, as owners, we unintentionally encourage bad behavior." She pronounced my dog's body language to be "loose", ignoring her unmistakable whale eyes and tight face. Dr Phillips knew I had significant experience raising retriever puppies. She knew this dog's highly skilled training team was out of ideas. Yet, Dr Phillips knew more about my puppy's state of mind from a few short videos than either me or her training team knew from countless hours of direct care. Dr Phillips decided I caused these problems because I would rather sedate my "mostly normal" puppy than practice basic training and management. After deciding my puppy's fear and aggression were simply handler error, Dr Phillips not only declined to increase her clonidine dose, but declined to refill it at all. I had three doses left of the only thing that made it possible to safely interact with my dog. But Dr Phillips had completed a few rotations with veterinary behaviorists during vet school (which she referred to as "a lot of training") and she thought it was appropriate to allow my puppy to experience extreme panic 24/7 for the next 6 weeks in case the clonidine "changed her brain chemistry". Never mind the brain chemistry changes that might occur from 6 weeks of extreme prolonged panic. Luckily, a kind soul at another practice had mercy on us and prescribed enough clonidine for us to make it to the veterinary behavior appointment in one piece. The team at UC Davis diagnosed my puppy with generalized anxiety (based in territoriality, fear, overarousal, and resources) and interdog aggression (based in fear). They explained that my puppy's frequent bites were her way of coping with constant panic by redirecting it onto me as her primary caretaker. My puppy was a serious case for her age and would need significant management and medication for the rest of her life, otherwise she would be a danger to me and to the public. They explained that allowing her to panic throughout her puppyhood would have severe consequences for her brain chemistry, and they increased her clonidine dose to protect her from that fate. To be clear: although Dr Phillips put myself, my puppy, and the public in danger with her reckless overconfidence, I do not hold her personally responsible for this mistake. Dr Phillips had been a practicing veterinarian for just over a year at the time and it was clear she had extremely limited mentorship and support. When I later shared my puppy's diagnoses and prognosis with Dr Phillips, I didn't even get a reply. This tells me that this practice doesn't have experienced veterinarians following up on concerning decisions made by new veterinarians. Nobody is walking new veterinarians through reflecting on cases that don't go well, learning from mistakes, or addressing issues that arise with clients who have been with the practice for years. Thanks to the kind veterinarian who took over care urgently without any previous patient relationship, my dog did not seriously injure anyone in the six weeks Dr Phillips wanted her to be functionally unmedicated. But I am extremely concerned that this practice seeks out new veterinarians for cheap labor while ignoring their consequent mentorship responsibility. A less determined dog owner with fewer resources may have accepted Dr Phillips' assessment with potentially disastrous results. If you are considering taking your pet here, proceed with caution.

We've been happy with their care and service of all our pets. We have a senior dog and elderly cat…read morewith a lot of health issues and they've been great to work with.

I want to thank UC Davis and especially Dr. Ingrid for all the care, help, and attention my dog…read moreBrownie received. Brownie had a canine ameloblastoma, a tumor that was growing in his jaw. It needed to be removed along with a portion of his jawbone. While the tumor is benign, without surgery it would eventually destroy a dog's mouth, causing terrible suffering and ultimately death. Although the surgery is considered common, there was nothing common about trying to find a place that could perform it without leaving me in financial hardship for years. The estimates I received from private clinics ranged from $15,000 to $20,000. At one point, I almost had to say goodbye to my boy. Then I called UC Davis and scheduled an appointment. From my first call to the surgery itself, the entire process took about a week. They prioritize cases based on urgency, which I truly appreciated. The entire staff was amazing. Not only was Dr. Ingrid wonderful, but every doctor and team member treated their patients as if they were their own family members. Dr. Ingrid was patient, compassionate, and took the time to explain everything to me. We went ahead with the surgery, and I paid about a third of what I had been quoted elsewhere. Most importantly, Brownie is recovering beautifully. I have nothing but gratitude and appreciation for this clinic and its staff. They gave my best friend a chance, and for that I will always be thankful.

The worst place ever to take an animal in a student and I was in distress about finishing this dog…read moreand I needed to get to my chem class and they were just unbelievably rude and insensitive the only person who was nice was a student Staff clearly do not have the ability to understand the nuances of complex situations and being a student I was really looking for them to help me out and I litterly started crying in the building and they were just unbelievable-if be afraid to leave my pet who can't talk here with them Made Miss my class and was no help and tried to gas light me about trying to help me and just know this is why people stop caring.experiences like this can really shape how you carry on through the world They didn't offer water, a leash , just hella extra for someone clearly in distress I'm really in scock I feel like they left me for dead seriously all a bunch of professional bull I needed then the most just now

If you want expert pet care and absolutely abysmal lack of awareness, look no further…read more The care is first rate, though pricey, but not any pricier than any other vet. Where I found them horrible is in their attitude. When my 18 year-old cat was dying I wanted him euthanized. I couldn't tell if he were suffering. At first they wanted to schedule me for two days later (WTF?). Then when they told me the price, I told them I could pay more than half, but I'd have to pay the balance *four* days later. The phone receptionist went into "All fees must be paid at the time of service" robot mode. She suggested I start calling around to see if someone else could help me. I don't know if it was the same woman, but one time before the lady answering the phone was kind of snippy. Some people shouldn't be allowed to be on the phone with human beings. My cat? A few hours later he died *writhing* in my arms. I will never, ever, ever forgive them for that. They made a really bad day into the most horrible day in my life--all because they wouldn't wait a couple of days for 60 bucks. I might point out that I had paid them more than $800 over the previous year and a half with no trouble, but suddenly they were treating me like a panhandler out of the gutter. They are good at cat medicine, but absolutely rubbish at dealing with people.. These guys completely blew it. Keep looking.

I highly recommend West Davis Veterinary Clinic. Wonderful customer service with the staff. My…read moreBernese Mountain Dog is my heart dog. Nothing but the best for her. I had a local breeder friend recommend Amanda Brown DVM there. She was fantastic! She listened to my concerns. We had a game plan with her health. Professional and caring.

My dog's vet, Dr. Catherine, was so nice and really took the time to listen to all my yapping lol…read more I never felt rushed and she made sure all my concerns were addressed. I also want to mention the ladies at the front, they're all so welcoming and genuinely nice to talk to, which makes the whole experience even better. (: And honestly, the clinic smells so good, you wouldn't even think it's an animal clinic! Everything feels clean and well taken care of. If I could rate this place 1000/10, I would. Highly recommend!

I love coming to this place Dr Coil was AMAZING. The way she treated Gigi and how warm and re…read moreassuring she was made my day. I wish my last doggie had a vet like her.

My dog has multiple chronic illnesses, and over the years I've tried several veterinary clinics…read morewithout ever finding a vet I could truly trust -- until I met Dr. Kirsh at Acorn Veterinary Clinic. Dr. Kirsh is the most caring, patient, and approachable vet I have ever worked with. He takes the time to explain everything clearly, never rushes us, and genuinely listens to my concerns. Managing a dog with complex health issues can be overwhelming, but I always leave the clinic feeling reassured, knowing my dog is in the best hands. The entire staff at Acorn is warm and professional, and it's clear they truly love animals. If you're looking for a vet who treats your pet like family, I can't recommend Dr. Kirsh and Acorn Veterinary Clinic highly enough. 10/10!

The vets are all fantastic and super caring! We have been bringing our cat here for years…read more Appreciate their kindness and consideration every time we have an appointment.

I brought a cat in that was very ill. I was able to call the morning of and was told to come in as…read moresoon as possible. When I got there, I was brought right into an exam room where within minutes Dr Morera and assistant were in the room with me already looking at the cat. This cat was not doing well. (Cat is not mine It's a very long story but as soon as the cat was in my Care, she got Care. And I will keep her until I can find her a stable home) While I was there, I did not feel judged. I did not feel like it was all about the money. It was quite the opposite they made me feel heard they were very understanding. My bill was not an arm and a leg. I left with a good understanding of what I needed to do to help this cat and got me the medication that I needed to do so. I love Banfield hospitals in general but I have to say Dr Morera at the Davis location is my absolute favorite. Thanks guys!

WORST clinic I have ever been to. A bunch of scammers, you can tell they're money hungry. Went…read morefriday for a checkup on my cat because I thought she had an upper respiratory infection, and I was advised to take the herpes test. The workers were clearly inexperienced, attempting to take her blood and putting the needle in both her legs, only to not take any blood and advise for me to come the next day, for a fee of 20$ to sedate her to make THEIR lives easier because they can't do their job right. On that day, I showed their coupon, the free first office visit, the worker acknowledged it and said she'd apply it, only to not apply it at checkout. She claimed I never "showed her" but I did, once again trying to steal money from me. When I came the next day, for her herpes test, they wanted to charge me another 91$ for another office visit, even though I was only there because THEY couldn't finish their job. It was supposed to all be done friday, but they purposely extended the visit to two days to leech and scam me. I was not even supposed to pay that 91$ the first visit, and then without offering me a refund after realizing their faults, they wanted to charge me another fee. Come here if you want to be taken advantage of, not told the whole truth, or get your money essentially stolen.

I recently started taking my pets to the Animal Wellness Center after a series of difficulties with…read moremy former vet office. Unlike some of the local vets, this shop is often able to see my pets quickly when needed. They also offer holistic treatment options for those who are interested. I have been happy with their care of my senior dog especially. For me, they strike the ideal balance of recommending all possible treatments, and respecting whichever choice is right for us. It feels like the kind of vet office that was common 30 years ago- in the best way.

Dr. Dailey and her staff are the best! Small veterinary business with great customer service !read more

Aggie is the absolute best. From the doctors and techs to the front office...everyone is spot on…read more Always personable, professional and knowledgeable. I won't go anywhere else.

Don't ever try to get into this place. They are three weeks out before they will even think about…read moregiving you an appointment. It's been that way for the last 15 years and I've lived here for 20. They are the worst vets ever.

Dr Burnett is amazing! I came to find her after a local vet provided little to notl direction or…read moreeducation when one of my cats was diagnosed with diabetes, and he was still exhibiting symptoms months later. Dr Burnett and her tech examined both of my cats and my dog at my home. I have to say that rhe experience was so calm - I crated one of my cats but my other cat and my dog just waited in line for their turn. For the first time since my cat was diagnosed with diabetes, I got answers to my questions. For the first time since he was diagnosed, I felt like we had a plan and I was clear what to do in all situations. The other thing that amazed me was before she even examined my cat, she saw him walk by and said, "he has got pretty bad arthritis..we can help that". I had sent video to our prior vet months prior and they told me they didn't see an issue. She gave him an injection and within an hour he was jumping up on the China hutch, which he had not done in months. Dr Burnett is kind, competetent, observant, and she cares. It honestly brings tears of gratitude to my eyes that I was so lucky as to find her, because there is nothing worse than feeling that you cannot get direct answers from your vet. I know disease management is difficult- the difference between success and failure is trust and education, and Dr Burnett Knicks it out of the park on both.

Requested assistance in my time of need and told me they were booked for the week. Also asked if…read morethey could make a recommendation and no response. Thank you for your compassion.

I rarely leave reviews, but my experience at this clinic was so upsetting that I feel obligated to…read morewarn other pet owners. My dog, Sully, is a sweet, gentle boy who has been through a lot. He's behind on two vaccines because of financial hardship, but he is vaccinated for rabies and we've always done the best we can for him. He was also traumatized by a previous groomer who cut his nails too short and made him bleed, so he's understandably nervous around clippers and certain handling. We arrived at this new vet hopeful and in good spirits. The clinic is in the middle of farm fields, but the receptionist was kind and welcoming. Sully was calm at first. Then things went downhill fast. A nurse and a trainee came in. The trainee attempted to take Sully's temperature with an ear device she clearly did not know how to use. It kept beeping loudly in his ear, and she tugged his ear when he flinched. She even had to ask the other nurse how to change the settings. At that point, Sully no longer trusted her -- and honestly, neither did we. When they tried to take his temperature rectally, he growled out of fear. Instead of adjusting their approach, they pushed forward. Then the doctor came in. Her greeting felt forced and overly high‑pitched. She tried giving Sully treats and even handed treats to the assistant to "gain his trust," but the damage was already done. When she tried to take his temperature and he growled again, she made a comment like "Oh, he's a mama's boy," which did not feel like a joke -- it felt dismissive. When he growled a second time, she threw her hands up and said loudly, "I cannot work like this!" with her eyes closed, as if she was barely holding herself together. It was unprofessional and honestly shocking. They took him to another room with a window so we could watch, and gave him his two overdue vaccines. Then the doctor insisted he needed to be sedated for a nail trim because "he relies on you too much." When we declined due to cost, she asked "Why not?" in a rude tone. We explained we couldn't afford it, and she acted annoyed. She told the receptionist to give us a "discount" and a price breakdown, but the total was still far more expensive than any vet we've ever been to. My mom and I debated whether to continue or leave. We decided to just get the two basic shots and go. The doctor didn't say goodbye, didn't reassure Sully, didn't reassure us -- nothing. Just walked out. The entire experience felt rude, careless, and borderline cruel. The assistant did not seem trained or confident enough to be handling animals, and the doctor seemed impatient, judgmental, and overwhelmed by a dog simply expressing fear. We left shaken, upset, and honestly heartbroken for Sully. I will never return, and I hope this review helps other pet owners avoid the same experience.

Everyone here is so very kind. I had called several vets in my area and they all refused to take…read more"new patients" or couldn't see my dog till the end of September. We enjoyed our experience here, very welcoming!