I visited this store for the first time, and it will also be my last visit. The woman there did not even greet me when I went in today to ask about hair extensions; instead, she was chatting with another employee. "How can I help you with an attitude?" was all she responded, and when I inquired about the hair extension, she replied, "No, we don't have it." She didn't even attempt to provide good customer service. Hair extensions are available in practically every beauty supply store, but this woman is the epitome of a lazy person. read more

Had the best customer service today as soon as I walked in the door! Cessy greated me and had a very friendly vibe. She offered to help or answer any questions I might have. I told her why I was there and she paired me with the best hair color match and solution. She even guided me on mixing and times. Very good experience. If I owned a business I would want Cessy to work there!!! read more

Just left Sally beauty supply to pick up my hair color. The new manager, Tori, was amazing! She was knowledgeable, professional, and so delightful. I called to see if they had my color in stock. She confirmed and also informed me of a 20% discount if I purchased 4. She had all my items prepared and waiting for me behind the counter when I arrived to pick it up. She provided quality customer service with courtesy. I highly recommend stopping in there for your beauty supplies. I know where I'm heading next time! read more

6-8-23 Elcajon bought a razor trimmer I took it home and plugged it in, did not turn on bad switch or something Took it back within 2 hours now the fun they would not take it back said the box was open and considered used wow!! no kidding! I was told I had to call the manufacturer what do you mean you sold me a defective item I want to trade it in for a better one hopefully no! sales are final The receipt contract states differently. I asked for the point of contact of the manager I was refused I asked them to give me the customer service number. she told me she was having her lunch and if I wanted it, I could just Google it.! that's not my concern there's two of you please give me the number with hesitation it was provided this was the poorest customer service ever so so sad young untrained ladies definitely getting a lesson in life I am one of the easiest going guys out there. in good faith, I walked and spent $100 and left frustrated disappointed and disgusted There are 2000 of the stores i'm sure they're not all bad like this store in El Cajon buyers be extremely weary read everything and I recommend go to the Santee Sally's instead, and do not step foot in the store read more

Let me just start by saying the staff here have no clue what they're talking about. Uneducated women trying to give cosmetology advice. On top of that, when told they're wrong and giving the wrong advice they give you an attitude and try to argue with you. Whoever was on shift 10/15/2022 at 4:30pm is an absolute moron with the worst attitude ever. I will not be coming back to this location. read more

I'm giving this place 5 stars because of the knowledgeable of the employees and great customer service I always get when I come in. Spoke to the lady manager and was great at explaining all the items I purchased. You just can't go in and buy stuff to dye your hair, you need to follow the advise they give you. It's helpful when the employees try out products themselves and are able advise real feedback. I was greeted and she answered all my questions! I live nearby, always go in and will continue coming back. Thank you again! read more

I walked in this Sally's location for the first time today and I will never go back ever again! The girls that work there are so rude and they are no help what so ever! They are rude and they don't greet you and they don't like helping you when you have a question! Their inventory was garbage! They were out of stock and most of their products were Generic Brand! The customer service is what bothered me! They are not only rude but not at all helpful! I just regret not taking down their names! DO NOT GO TO THIS LOCATION! Go to another Sally's because this place is GARBAGE! And so is their customer service skill! read more

Hello I live in pine valley ,not many options for beauty supplies so I went to Sally's beauty supply off Camino Canada and I must say that the young girl that helped me her name is """XL """",,,she is very unprofessional and very rude she kept telling me that I don't understand what she is trying to tell mewow! No employee should ever talk to a customer like that it is her job to make the customer understand the product which she failed to do! I do not recommend going to that Sally's beauty supply , and yes I would have told her in person but I almost flipped out so I just had to get out of there and leave a comment on Yelp read more

The Manager of this location is absolutely fantastic. She's helpful and very kind and generous. I recommend going to her for any help needed while in the store. She needs a raise!! read more

These ladies are rude! We all are going thru a lot right now but there is no excuse for your horrible customer service. Called to make sure they were open. Got there and door was locked. Says on the door they only do curb side pick up. I called back to tell them what I needed and mentioned it would have been helpful if they would have let me know that when I called. You know take an extra moment to notify your customers when they call.. maybe see what we need to have it ready. I am an essential worker too and my time is just as valuable... her reply. It's posted on all the windows mam.. great .. except I was on the phone you unhelpful ignoramus! There are other Sally's. I won't go there next time. Those rude ladies need a lesson In customers service and being helpful with their clientele. I won't be back to this Sally's just for the way I was treated.. honestly looked like they just didn't even want to be there !! Glaring out the window at everyone.. they could've taken an extra minute when I called to see if they were open to let me know that they were only doing curbside .. that would've been the helpful thing to do !! then they would've had my items ready for me when I came to the store ! just saying try and be helpful instead of rude !! now I'll take my business elsewhere. read more

They always have what I need in stock, it's a successful visit each time. It's really all down to the customer service, they immediately say hello and ask how they can help. When they show me to the area I've requested they nearly always have a helpful suggestion and this is important because there are many brands to chose from here. I like to tour the shop because they have rotating items on sale marked with colorful tags. After making my selections I let them know I'm ready to check out and since it's a small shop the wait is never long, this is a great time saving bonus to this location. They also ask if I am part of the rewards club with each checkout and this is helpful when buying the bulk of your beauty supplies in one location. read more

Sally Beauty - Mani supplies - Cosmetics & Beauty Supply Near Me - El Cajon, California

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The lady working there IS SO F-ING RUDE. She's was working today at around 5:30 p.m. she' s hispanic, dark straight hair and thin build. She is condescending and flat out ignorant. I went in the store today and walked out without purchasing anything. I am a grown woman and i won't tolerate her condescending attitude. I have spent a lot of $$ at this store and i have the reward points to prove it but I'm not giving Sally's another dime. I am taking my business to the family owned beauty supply on Main street (nearest x-street is 2nd street) El Cajon. They are less expensive, super sweet and helpful. Whoever oversees this Sally's YOU ARE LOSING CUSTOMERS BECAUSE OF YOUR EMPLOYEE. READ THE REVIEWS, SHE'S A PROBLEM. Furthermore, she doesn't know anything about beauty products. Ask her anything about the products in the store AND SHE NEVER HAS AN ANSWER. read more

Today I went into the store I was getting nail supplies for my own nails as well as a toner ! I'm coloring my elderly mothers hair ! The girl who helped me was very rude , so I said "I don't like your tone a voice and she threw it back at me! I said I'm the customer and she criticized me told me I was racial and discriminatory! I got angry at that point and I became rude back as anyone would! I'm in the service industry and this woman said are you working? I'm calling State board ! With that she asked me to leave the store and I said No call the police another customer was in the store she overheard me getting upset ! She said they asked you to leave and I get it! However I was kind before she was blantenly awful! 20 years I've been shopping there! This job is not for her! Being kind, courteous and gentle with people during these rough times is hard ! Goes both ways ! I get it however I'm having a hard time grasping the confrontation of it all read more

Sally Beauty - Bad customer service - Cosmetics & Beauty Supply Near Me - El Cajon, California

Nadia is the best. She is well educated and always has a positive attitude. She is great at customer service. I'll definitely come back just because of her! read more

The girl working this evening was super nice and gave really good customer service and advice! Not sure if she was a manager but if not, she should be! Prices are really good compared to other places as well. read more

This is the first time I've gone into a Sally's and didnt feel like women were like "why is he in here", thats when I'm like, "girlllll, I wanna be pretty too". Just kidding. These ladies are super cool, funny and helpful. I will definetly be coming here to get my du rags and wave pomades. If I ever get a regular hairline I may buy some other stuff too. read more

I live in alpine, so it is convenient to go here, however I have been in customer service a looong time, and I feel I have a pretty good grasp of what is good, and what is very poor customer service. Every time I go in here, whenever I ask a question like, 'have you, or do you know anyone who has tried such and such product?' I have gotten a 'yeah' response more than once. Should I REALLY have to stand there with that 'would you care to elaborate?' Look on my face?? Or when I ask where the second part of a two part system is, that is not at ALL clearly labeled that they compliment each other, they acted put out, like I was inconveniencing them by asking. Or I get an attitude like I am a complete idiot for not knowing things about products. Uhh, isn't that WHY YOU are THERE?! Or am I mistaken and I need to do a bit more research on the old Google box before I go shopping.... And like one of the other reviews said, it is more often than not 'social hour' at this location, and I too have overheard (you don't have to try TOO HARD , or at ALL to hear what they are chatting about) conversations that were, very much, not apropo for ANY kind of workplace. I love Sally beauty, but I will drive the extra miles to another location. The customer is the reason YOU have a job, chatty cathys, so, if I were you all, ID get the fuck off my high horse, put a genuine smile on my face, because I actually enjoy what I do and where I work (or find another job), and help a customer or two make a decision on their purchase. read more

I gave the location a 1 star because the manager that runs this place is hella RUDE!!!! I visited this store because it is closer to my home than the one in Santee . I stopped in the get some toner for my Salon I obviously grabbed a lot because I was purchasing for a busy salon. This lady stopped what she was doing to check if I was stealing. That's the vibe I was getting anyhow , When I approached the counter she asked me a bunch of Evasive questions about my career when she found out I am professional her additude got worse! What salon I worked for how long... where do I live. Like really lady. Why are all these questions relavent?! This is not the first time she has treated me this way! ENOUGH IS ENOUGH! Ladies save yourself the trouble and go a few miles west to Santee the girls are always very nice courteous and do not treat there guest like criminals ! Whoever the owner is need to sit down with this "manager" an explain to her what REAL CUSTOMER SERVICE IS! read more

I just wanted to leave a review because sadly I had to go to a different Sally's then this one and the service was so unpleasant then this Sally's!! This Sally's is so amazing and the customer service is always so great and you feel so welcome! It's too bad that other Sally's doesn't have employees just like these wonderful people working here! Thank you for treating people so nice! read more

I asked a beauty consultant that worked there what hair color shade I should get if I want my hair two shades darker and I ended up buying the one they recommend and the color was way off and ended up being the color black. Beauty consultant didn't know what she was talking about. read more

Every time I go into this Sally's I am greeted by a gal named Maria Espinola, she is very professional and always has good advice to give me. Very nice and always with a smile. I will always shop at this Sally's because of great customer service that she gives to all her customers. Hats off to you Maria. Thank you. Vicky read more

Writing a review for an employee named Maria. I called several other Sally Beauty stores looking for a product. They would say that they didn't have it and that they weren't able to me locate it Maria went out of her way to help me find this product at another store! Many thanks read more

I have been a customer of this location for quite a few years. They have a good selection, and 99% of the time great service. I have tried several other local beauty supplies, but much prefer this one. Get the Sally card - well worth it to save on all your supplies. read more

I love this store. Maria is always friendly and the other employees are always helpful. I get all my color and treatments here. When I check out and something has been on special they remind me to get me free product and also often get extra coupons for future purchases. read more

Absolutely AWFUL customer service. I came in to look for a particular product, went down the wrong aisle but started browsing there. I picked out a few and noticed the manager looking at me and watching my every move. I didn't have a basket or anywhere to hold my items, so I kept them in my hand. Apparently my holding combs in the same hand as my wallet was suspicious because the manager started following me, without asking if I needed help. I got to the shampoo aisle and asked for blue shampoo to which she quickly snapped "no. We have purple." I mentioned to her that my hair stylist said my highlighted hair would need blue since my natural color is so dark. She gave me the dirtiest look and walked away. She never offered any other advice or options. Luckily, there was a sweet lady who helped out and gave advice on toners. Whoever this manager is needs a course in customer service. She is awful. read more

I really do like this store but dislike the people they chose to staff it with. Never once have I ever been treated with anything less than poor customer service. I again will say this about yet another company that is excessively over the top and in your face with "customer service" until you run out the door wanting to pull out your hair. I promise I am not a difficult person in the very least to deal with. I am though a person that is always constantly aware of my surroundings and what other people are doing. So while a typical average person may not even take notice to small nuances or behaviors exhibited by others around them in certain environments, I am always on high alert and can look at a person just walking by me once and tell you what they looked like and what they were wearing 20 minutes later. It's just a trait I have always bore and don't know of any other way to be. Anyhow, this kind of customer service this place continuously provides when I go in every time is just very off putting as a customer. I can also still go to many other locations such as the Santee location without any problems. However, I have had it with the Lakeside (Camino De Canada) location and how no matter what time of day I go in or what employee is working I get this overwhelming sense that they are trying to let me know my business is not wanted there. So then I won't give them my business for one more second. Two visits ago the 2 employees working at that time were actually sitting up behind the register and laughing at me (one of the girls was named Maria). I am the first person to find humor in myself and find something to be funny but this was nothing short of rude and totally disrespectful. If it were up to me these two individuals would not be employed there any longer. read more

Every time I go to the Sally's at this location I get horrible customer service. The employees seem like it's a bother when you ask for help or direction to where a product might be. While at the counter I was asking a few questions and the response I got was just rude. I will not be going to this location again. The Sally's in Santee has much better service and that's where I will be going when Armstrong is not available. read more

I went into this location about a month ago with my mother and daughter, looking for some nail dotting tools. We were standing in an aisle for more than 10 minutes and no one even said "Hello" to us. There were, however, 3 (yes, 3) women standing in the back of the store chatting about their personal lives and there were some rather choice words that were being said that are really not appropriate for customers, let alone a 3 year old, to hear. When I confronted them about it, the one girl I was speaking to looked as though she was going to start cracking up with laughter while I was telling her how dissappointed I was in their lack of customer service skills. I would NOT recommend this location to anyone! read more