Went today Jocelyn did my makeup. She was great. (I talked her ear off lol) but she kept an open communication each step of the way in what she was doing. She also balanced me and other customers professionaly (she was working by herself). For years I went to the Mac in Nordstroms at fashion valley. But now that I live nearby this location I will definetly come back and request Jocelyn. read more

Mac Cosmetics - Cosmetics & Beauty Supply Near Me - El Cajon, California

I'm not one to usually splurge, but after seeing the wonderful job Lila did on Reyna's make-up they both encouraged me to do the same. From previous experiences with MUA i was still a little hesitant, but thanks to Lila, Ashley, and the bangin music my time with here was GREAT! After a brief consultation Ashley and i agreed on a look. She was extremely sweet and professional. She took her time to make sure I was a 10 even after having to deal with my eye tearing lol. The final look was gorgeous and I couldn't be happier with my experience here. read more

Mac Cosmetics - Thanks Ashley! - Cosmetics & Beauty Supply Near Me - El Cajon, California

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This is a Mac counter in Macy's. When you go to MAC stores you have to fight for some help, not here. They were a little busy but I did not wait more than 30 seconds before someone noticed me and said she would be right with me. Within less than a minute she was back and ready to help. I was there for foundation and eyebrow gel. She matched my color perfectly and gave me great tips. She even walked with me to the natural light, so I could look at the foundation color she picked out for me. She did not try to push any of the product on me. She even discouraged me from buying an eye shadow for my brows until I tried another product I had just purchased somewhere else, just to make sure which I would like best! What great customer service. I will be coming here for future MAC purchases. read more

I LOVE MAC BUT... Most of the ladies at this location dont have any customer service. I use to live in El Cajon, 5 minutes away and would rather drive all the way to La MEsa or Plaza Bonita to buy my MAC products.. Sad. The ladies are not friendly and you literally sit there for at least 5 minutes before they even acknowledge you! THe Chicks at Plaza Bonita... different story! VERY friendly! read more

I wish I read the reviews beforehand because they are spot on when it comes to the horrible customer service. I decided to pick up some concealer from the MAC store on my lunch break (a detail I made aware to the employee). I didn't grab the employee's name but I definitely have my receipt with the sales # etc on it. (Jet black long straight hair, middle part) There was only one employee on the sales floor and she was assisting someone at the time. She greeted me and I continued to look around and check out their other products while I waited. She then informed me that they were out of the product I needed but would bring back something comparable. I saw a few blushes and lipsticks that I liked and was describing a "look" I was going for. She proceeded to rush me off by saying "Well what you see is what we have. Try it on if you like but that's all we have, your item will be waiting at the register." Completely dismissed me and any opportunity to up-sell me. To make matters worse the customer she brushed me off for wasn't purchasing anything, she was taking pictures of colors/products she liked for later. (insert angry emoji) By this time another employee was on the floor but I was so aggravated I didn't want to waste any more time in there. If I didn't need that product I would've left that there as well. What would've been well over $60 in products was only a $20 sale because of her poor attitude. Lesson learned- I'll just stick to Fashion Valley! It might be busier/crowded there but at least their customer service is enjoyable. read more

The Only Reason I'm Giving MAC in Parkway Plaza 5 Stars is because of LAYLA. Layla has been doing my make up bow for about 7 years. She is absolutely hands down the best artist there and does a d Flawless job EVERY. SINGLE. TIME. I've had my make up done by other artists is she wasn't there and I absolutely hated it. Layla is very product knowledgeable. Has a great fun, upbeat personality and her make up is always amazing. She's definitely an asset to the MAC team. read more

WORST MAC EVER!!! I told the Mac sales associate that I wasn't familiar with Mac face products. So I then asked her "What's the best full coverage foundation that you have?". Well she guides me to the foundations, she does not tell me anything about the product before she rudely puts the foundation on my neck. When I started talking to her more about other products regarding foundation and coverage, she seemed very uninterested in what I had to say. Ps. This Mac store wasn't even busy. Not only was she rude, but she wasn't helpful what's so ever. Just more reasons why I shop at Sephora, better service and better quality makeup. read more

I rarely wear make-up, so MAC stores are pretty intimidating. I figured I'd try the counter at Macy's since I was already shopping. Imagine my surprise when I was warmly greeted by Kris. She was so helpful (and patient!) when I tried to find my YLBB color of lipstick. She helped me narrow down my perfect shade and I can't stop smiling at myself in the mirror. I regret that I waited so long to come to this counter. Kris was so genuine and attentive, I will definitely be back to seek her advice and assistance very soon. read more

First let me just say this place doesn't deserve a star . Went here for a powder and concealer so I needed to be matched .Im not a make up artist but my little 10yr old niece could of matched my color better . It was so off it wasn't even funny I should of known since her face makeup was bad I had to give her direction freaking ridiculous she was so damn clueless. She was obviously getting annoyed that I kept telling her the power wasn't my color . I didn't know orange was a face color and to top it some other make up artist in the middle of our makeup session decided to tell her in a bitchy way you need to hurry up you have another client . Uh I'll just take my money some were else ..... Never again will I buy Mac . Bought bare minerals instead . Better anyways I wasn't trying to go for the clown look. read more

I had to attend an event and because I don't ware much makeup, and I'm in my 60's, I decided to make an apt to have my makeup done. When I arrived on time to my apt they were running a bit behind. Understanding that they didn't have much help. But, when I sat down, Jordan helped me and she was so very sweet. She did a fantastic job, and I was so grateful. She did light makeup as I requested and helped me with purchasing some products. My only frustration was with Macy's and not having enough staff to handle the customers. read more

This place a joke big BIG ASS JOKE i had called in to get an appt and supposedly they don't take appt. so I decided to go in early in the morning when they first opened n they literally had NO ONE AT ALL NO CUSTOMERS just me waiting one of the girls had to go on break I guess n still NO CUSTOMERS so the other girl couldn't start applying makeup til she came like bitch it's empty just start damn it what's ur problem I'm a paying customer to that pissed me off! read more

Once I get great customer service from a speciffic associate. I always tend to stick to them, When ever I have questions, help, and my purchases. And, I must say while Ignored many times by the staff because I am a man! The best associate who keeps me coming back to this location. Is Jessica, Very nice, Honest and helpful. I give her 5/5 stars and as for the location and other associates they get 2/5 stars. I hate hate being ignored, because of my gender! Especially when i am going to be dropping more than 100.00 on products. i will go else where like fashion valley. read more

I came here because of a negative experience at Sephora. When I asked the girl working if she could help me find the right foundation for me she responded with "I have to go greet another customer." I was shocked. Thinking she would come back to me I hung around for a couple of minutes and was completely ignored. I left with nothing and feeling completely worse after an already bad day. I went to MAC for some retail therapy and ended up feeling invisible. read more

Worst customer service EVER. All the girls who work here are the rudest human beings ever. I have no idea why management would hire people like that. I was looking at the lipsticks and their rude ass associate was like "ugh can you share this space". Like bitch who do you think you're talking to? Where are your manners? In any case I hope someone from their management sees this and can finally hire some decent people. read more

Absolutely worst customer service completely unprofessional and do not represent there company in any positive way possible. I booked an appointment for homecoming and the lady said if you don't arrive on time we will give you a 15 min. Grace period. I arrived on time to realize that the lady I booked my appointment w went on her lunch in tears nobody would even help me they are a horrible, selfish group of girls and seriously need a management check absolutely astonished w how horrible I was treated. read more

I had a great experience at this mac counter! The customer service was great and I was overall highly satisfied with entire experience. I've been to several different Mac makeup counters before, and my experience at each of them has been generally bad. Usually the makeup technicians are dismissive, and tend to ignore customers who don't appear the "mac makeup type." My experience at the mac makeup counter in the Parkway Plaza Macy's was so far from this! As soon as I walked up to the counter I was greeted and told how many people were in front of me waiting. Several times as I waited girls checked in with me to greet me and ask what type of service I was looking for. Torrey was the girl who helped me and she was great - she really listened to what I was looking for in terms of foundation and we actually talked about what I wanted in detail as opposed to her just pushing me onto one product or another. She applied two different types of foundation and even let me go out of the store with her mirror to check which one I liked better in natural light. After I'd settled on my choice, she was still super helpful. She wrote down the names and colors of all the products she'd used on my face, and didn't pressure me to buy anything I didn't want to since I'd already told her I was shopping on a budget. All in all she was really friendly and sweet - nor pretentious or anything like that. It would've been nice if she'd taught me a little bit more about how to apply all the makeup she was putting on - but the counter was pretty busy and she was already doing great at juggling all the customers. I was hesitant about buying one of the items today (I will be at Fashion Valley tomorrow and thought maybe I'd get it then) but I decided to go for it so that Torrey would get the commission - she was just that great! I will definitely be back to this mac counter :) read more

Trash customer service. The girl with the red hair was rude & the lady that looked to be the manager gave such dry customer service, but you guys can talk amongst yourselves.. BYEEEEEE read more

Amazing customer service! Kris at the Mac store is my girl. She always has on a fun, trendy, fashion forward look. I always leave feeling inspired by her passion and creativity. read more

They all have pretty good customer service here =) very friendly and quick. I usually go on a week day since weekends are super busy at any mall. If your gonna visit a M A C for help... Come here =) read more

Called in to make an appointment for June 22 and right away the lady said they were booked. My guess is she is lying. Ohh well lost a customer cause la mesa Mac counter was more than happy to give me an appointment and there customer service was off the chain. Seems like you need to hire better employees with customer service skills. How hard is it to be kind over the phone???? read more

I would like to rave about Colleen who is the Manager at this location! After a not so great make-up session getting ready for an important event, I was totally dissatisfied and practically in tears...BUT the other girls and Colleen came to the rescue taking care of me even in the midst of the crazy Christmas party rush! Thank you guys, my future business belongs to y'all! :) read more

Becca made my wedding and bridal party look so beautiful! She went above & beyond and definitely will recommend this place only!!! Her makeup is just amazing!! Thank you becca!! read more

I went in looking for a new lipstick that had been discontinued and to return a product that I was sold afrer being mis-informed at another MAC store. Briceson was helping me out, he corrected the false information I was given regarding a product line being re-branded rather than discontinued. Unfortunately it won't be available for another few weeks. Instead of selling me something I didn't want or need, he took the time to give me some sample product to take home and hold me over. He did this despite the chaos and large number of people needing help due to the free lipstick give away that was going on. It was nice to have some undivided attention and to actually have someone listen to your needs. This MAC store had friendly and attentive (and informed) representatives. Thank you Biceson for your help. read more

I really hate to do this but it needs to be done. I did not have a good experience today at The Mac cosmetics in Macy's at Parkway plaza. The lady asked if I needed help, which I did, to find a good color eye shadow that would work for me and the lipsticks I had. Reminder, her job! Well, I found one I liked but they didn't have it. I then picked out another one that they also didn't have. This happened 3 times. As she was helping me find one they did have, she said excuse me, and left. She Probably went to the bathroom but she shouldn't have kept me hanging for 15 min when there was someone there to help me! Finally that lady helped me and when the other lady came back from wherever she went, she said I'll take over. When she did you could tell she was getting frustrated with me. She then Proceeds to tell me that " if I want I can try on all the makeup I want at a Makeup class." and that I can learn how to do my makeup." As if I'm wasting her time trying on eye shadows so I can find one they do have in stock. I know how to do my makeup. I'm in the beauty industry. It was insulting to me to say the least. She was rude to me when I was asking where a trash can was. She got irritated and pointed hard at the little bin that was so small I couldn't even see. It was bad customer service! read more

No one needs makeup advice from these crusty people . Lmao I know what I like and want and don't need them up my ass. They need to stop worrying about what the customers are doing and they act like everyone wants to steal lmao it's just crusty testers with hair on it it's not that serious. I could buy the whole store if I wanted too lol and they need to worry about learning how to do their own makeup instead of acting like middle school kids ahah and standing around and laughing for no reason. read more

I had the worst experience ever with a mac employee, I went to the macy location to try to exchange the pump to a liquid cover up, Which was a big mistake, The worker was very rude trying to tell me that the bottle i just purchased from there 2 days before that was empty when you can cleary see that it was not, Not to mention she acted like i was trying to get something for for free, When i had my receipt all i wanted was the pump replaced I have never been treated so poorly i contacted the admin office of macys and spoke with melissa who said she would have a manger call me back and never did, I wrote MAC about how i was treated and heard nothing, Come to find out i went to another makeup counter and they were able to help me and fix the so called empty makeup bottle. SHAME ON THEM for hiring people that are so rude and dont know how to treat customers who spend alot of money in there on a monthly basis.(They dont wear name badges so When i called I only had the employee Associates ID number which is 10835516 since they will not give me her name to complain on. read more

I recently became a MAC customer. I use to wear Clinique but the eyeshadow colors just DON'T compare to MAC. My sister always goes to the MAC counter at Parkway Plaza, and told me that the girls there do really good makeup and that they're all really helpful. So I went in to get my makeup done, with the intentions on buying everything I liked. I had the worst experience ever! Sandra is so rude! She was a snob! She made me feel like I was bothering her when I asked her for help. I still love MAC, but I think I'm just going to drive the extra 15 minutes and go to Fashion Valley from now on. read more

Well I've been to this Mac a few times and the customer service is not good. There have been 3 times now that i have gone and stood there (it was obvious I needed help) and was never acknowledged by any of the girls that worked there. Each time I just left, and unfortunately I knew exactly what I wanted to buy so they keep losing my business. They didn't say "we'll be with you in a few minutes" or anything, just acted as if I wasn't there. A girl named Torrie who used to work there gave me great service once so it isn't all the employees, but from now on I'll have to go to the Fashion Valley Mac if I need anything or another makeup counter all together. read more

I love MAC Cosmetics! I get my make up done here every time I have a big event coming up. It's convenient since it's close to my home. Just make an appointment about 2 weeks before this way you won't go through the pain of being a walk in. read more

I had a great experience at Mac today because of Layla. She greeted with a smile, and immediately asked what she could help me with. I have been to two Mac counters since yesterday, and they just could not color match me to the right foundation, that is until today. Layla took one look at my face, and expertly knew which foundation would work for my skin tone. She colored matched, applied my new foundation to my whole face, added blush and some concealer to give me a finished look. I looked so wonderful. After my quick pit stop with her, I was getting compliments on how my makeup looked so good, while finishing up my shopping at the mall. I hope Layla stays at the El Cajon location so that I can use her help when I need quality information about Mac cosmetics and makeup in general. Make sure you stop by and ask for Layla while at Mac at Macy's, Layla will make your shopping trip easy as can be. :) read more