When you go to the same store twice in one month wanting to get the same items. Both times the same employee (Aretha) is rude and frankly ...lazy. You have no choice but to call corporate office.
Last month I wanted to get an OPI gel base, top coat, gel color and regular color. This employee was two aisles over. I told her I wanted to get the gel and regular polish in the particular color. Without looking up or offering to help; she just said "that's all we have" in a rude tone. Didn't try to help me pick some thing else or provide any customer service at all! It was as if I was a bother to her. So I walked away with no purchase.
Today (a month later) I went back for the same items. There was a sign on the outside of the store that said FREE OPI base or top coat with purchase of two polishes. I went in and I didn't see the offer inside the store. I told this same employee about the offer and if she can help me out. She was rude and telling there wasn't an offer. Told her the sign is in the outside of the store. She said she didn't see it. Told her if she would just step outside she would see what I'm talking about. She wouldn't go outside (about 6' away). She continued to argue with me. I told her this was the second time she was rude to me and that frankly she is lazy. There was no one else in the store she was helping! How hard would it have been to look at the sign on the door and help me!
There was another young (blonde, forgot her name) employee there, that tried to help and stepped outside to look at the sign. She told Aretha about the free base it top coat, but Aretha just argued that the signs inside the store did not say that. I thanked the blonde for trying to help, but the rude service of Aretha made me walk away for a second time without a purchase and call corporate office.
(I'll change my rating when this is resolved.)
Update- a month later still no reply from home office. read more
