BAD MANAGEMENT! Today's my birthday, I always get excited for my free gift every year from here! I have been a manager for 6 years in the service industry and honestly I'm a pretty patient and kind person! This is not normal for me to write a bad review, and honestly it takes a great deal for me to even complain because I understand the struggle of the service industry! This sweet sweet cashier was working her tail off! She was so kind, patient and did her BEST! She had glasses and brown hair I don't remember her name but, I thanked her many times! unfortunately the MANAGER only scheduled one person to work the floor and since she was the only one actually working she was on register trying to tackle the LONG line of inpatient older Karen's who clearly don't understand what it's like to work in the service industry understaffed while dealing with bad management!!! When the cashier asked for manager help MULTIPLE times the manager yelled at her, had an attitude and was so rude to her one employee in front of a LARGE line of people. No way is that ever right to treat a person in such a way! The manager instead of helping getting this large line of people out the store and distressing the environment she decided to snap at her one employee and run away to "help" someone on the other side of the store. Priorities lady!! Priorities!! I patiently waited and tried to figure out my coupon situation for my free birthday gift, the cashier was being kind and helpful helping me figure out why I never got an email when I do every year and when she asked for the manager to help us the manager refused to give me my free grift and snapped at us. I personally truly don't care about not getting the free gift as much as I care about how this young lady was being treated!!! Bad management makes or breaks a work space and she needs to get herself under control if she's going to want to have hard working, respecting employees! She created a terrible work environment and I've only barely had an encounter with her and I could tell! I'm happy I decided to not shop and get anything for myself for my birthday (I was planning to) because I refuse to give my money to a place that treats there team this way. I hope this review gives higher ups a little motivation to try and fix this and work on making a better work space for the team and customers. That is the only thing I wish comes from this review! read more