Worst customer service ever. The woman was very distracted on her phone . Asked about products she waved and pointed to the back of the store. Place was old and dusty read more

I came in and saw the prices on one of the dyes and it said $10.99, later when it was rung up it was $17. I asked the lady working if I could use my $5 coupon and she said it wasn't on that account, I kindly asked her if she could just simply use the other account and she sighed saying, "But i'd have to go back". I don't see why doing her job seemed so hard. read more

Customer service could have more hospitality. Just called to get information about a product and the employee was rude. I'd give 0 stars if possible. read more

Place is messy, the workers are rude, and the overall vibe is off. I've had bad experiences here every single time. read more

so i want to remove red dye from my hair that was already faded out. i asked the lady with bleached and blue hair how i should do this? she recommended color removal and a certain dye. i spent a solid 50$ on all of it, hoping that it would work, i did it and then my hair color didnt even come out and it ended up just bleaching my whole head.. i tried to apply the dye after hoping it would work.. and then my whole head of hair was bleached? don't take advice from them. although i did go back the next day with a complaint and the manager (she was so sweet) gave me free products and ended up going back red. read more

They sale open and tainted hair dye! When I asked for a exchange they gave me issues because I poured it out... not knowing it was opened till I see the crusty a** lid Fcking disgusting, I wanna cry. I've had the worse month, I finally go to dye my hair and Now I have to drive 20 miles to take it back to them to PROVE to them it was open... WHY WOULD I LIE ABOUT THIS??! Why would I want to drive out of town for hair dye that wasn't open by someone else? She's like "we don't sell open products" like okay well YOU DID. raggedy workers and customers. Clearly read more

Sally Beauty - Nasty crusty used dye - Cosmetics & Beauty Supply Near Me - Merced, California

HORRIBLE customer service. The management here is a joke. The young blonde girl is the only one with a clue of what's going on and I believe she's NEW! All other workers besides this young blonde was talking away & rolling there eyes as soon as I entered the building . DO NOT GO HERE UNTIL MANAGEMENT MAKES A CHANGE. JUST HORRIBLE AND SO UNPROFESSIONAL!!! If I could give less stars I would. Make the drive to another store- this place is a JOKE! read more

I came in today Sept 1 at like 3:40 just for some hair dye and a shampoo and left with a bunch of things because the girls there said I had a bunch of coupons!! It was so great & the girls that were working there are so nice & sweet like omg overall it was a great experience, I felt very welcomed & comfortable!!!! The girls that shift did their job ‍ 10/10 read more

Right now this is what they get after giving me the wrong product for Mt daughters hair. I specifically told them I wanted silver, well she just got done doing the section of her hair and guess what it came out purple. They gave me a purple one not silver like I had asked. I know which lady did it to. Now tomorrow I will have to go and file a complaint to them about this. They said the 2 things could either be used as half a bottle or the full bottles. I told my daughter this so she did what I was told. If the manager doesn't do anything I will find the number for corporate and let them know what happened. I am very upset about this. My daughter is on tears about because now she has toel leave this color in because she also had to bleach her hair of the dark color. I am highly upset. read more

Bad bad service. Nena is very rude and mean. This place sucks and give 2 thumbs down read more

Went in with my girlfriend, she asked for help with eyeliners. Was directed to a brand that is "good for hooded eyelids like yours because it doesn't run" She bought it, paid 40$ on makeup she'd never heard of and it runs just in the fog outside of the apartment. Total joke Don't trust sales lady with the short colorful hair. read more

Customer service has consistently been outstanding for years! Great place to take your girlfriend !

I went in to buy some products to deposit color. I was helped by Denise and Julie. They were both very kind and helpful!! They answered any questions we had about different products like the difference between semi permanent and permanent color. Would recommend read more

Service sucks, the manager lets the girls that work up there treat you like dirt. The girl who checked us out didn't even want to work.

I went to Sallys the other day to purchase some products to color my hair and was helped by Megan who was very helpful. She got me the products I needed and told me how to use them and how to keep my hair healthy. I brought this leave in conditioner she suggested to me and it smells amazing and made my hair so soft! I will definitely be back. read more

Was pleasantly surprised at the selection of products! Nicole was a delight! She helped me with all of my questions and gave me great customer service with a smile! read more

If I could give zero stars, I would. I came in to purchase hair dye but instead I'm listening to "Megan" be rude as f*ck to the girls up at the front counter asking questions about items they are trying to purchase. Per verbatim she said to them, "If you would let me finish, I could explain to you but you don't stop talking." What kind of service is this. The other young girl asked what purple shampoo did and was rude to her as well. I walked out and didn't buy anything, I wouldn't want to buy anything from your pink haired rude ass. Never had I heard someone be so condescending. We come ask questions because you're supposed to be the expert and PROFESSIONAL but Megan you are the farthest from that. Who ever manages this place needs to rethink who they hire. read more

This service is horrible. The cashier was rude. There is a sign on the door that states 6 people can enter at once. There was 4 including the working in the back. she wouldn't let us enter. They let the customers IN front , just walked in the door, nothing was said to them which made 4 and we entered we were stop. Ofcourse they were white. I am not! read more

Great products and great service. The 2 lady's working went above and beyond to make sure my needs were taken care of. I had a 10 year old set of clippers that I was sure they wouldn't have guards for but to my surprise they had them in stock. Thanks especially to the friendly girl with the bright hair. read more

Awful customer service. I asked about exchanging an item, the lady who seemed to be the manager was very rude. She began yelling "No, No, No" when another employee was about to let me exchange my hair color. I told her no one informed me when I bought the color it couldn't be returned and she began go give a snarky attitude as she pointed to the tiniest sign with the smallest print and said "it's posted right here". Not once did she speak to me directly. This is why I never go to the Sally's in Merced. The customer service here is awful and honestly they need to be shut down or corporate needs to clean house and replace these employees because they are loosing business. I walked right out and headed to the Sally's in Atwater. read more

I drive 45 minutes to get to the Merced store it says they open at 10:00am I arrive at 10:18am and the doors are locked and nobody's inside. Not a way to run a business. I will continue to go to the Sonora store to do my business where employees open up on time and the customer service is GREAT! read more

Unless you know what you want and need an item asap I wouldn't go there . Associates are very rude, it's rare if they keep employees longer than a couple of months , and they really do make you feel like you're wasting their time . read more

The ladies that work here are very rude, horrible costumer service. For some reason they are always in the back and never seem to want to work or do anything. If you ask them for help they give you a nasty stare. read more

I love going in to get all of my beauty supplies, the girls are amazing and super helpful. I love their dynamic and energy, it is always a great experience walking in to a clean and well managed store. Nice job ladies!! read more

Due to COVID-19 there is a horribly made, hard to read sign out front of this store that says, "Wait 4 entry." I waited outside for a few minutes and I saw a female walk in before I had even begun my wait. I thought, "Interesting. Considering the sign says wait." Maybe they forget to put the sign away. So I waited another minute outside and another female walked in. So I opened the door behind her and she says, "Yeah next time read the sign outside and wait for entry." To which I say, "Oh. I'm sorry I saw two other people walk in before me and I didn't know you were employees." I start to walk back outside to wait for entry. She says nevermind and allows me in. I asked her a question about my hair color and what she thought I should purchase and she was less than helpful. I walked to the hair color section and she proceeded to talk about me to another customer and the other employee. I could hear everything. I paid for my items while she herself and the other employee tried to make small talk to me at the register. All I can say is TERRIBLE CUSTOMER SERVICE! I understand during this time things are unusual and we are all trying to work through this and I understand customers can make you upset. I wasn't purposely rude or meant to disregard the sign. Needless to say, I'm glad I don't live in Merced and will never be returning to this store. I will be contacting corporate as it seems I'm not the only one with a terrible experience to share. read more

This Sally's is terrible. The associates, and especially the store manager are very rude and make you feel like you're wasting their time by asking questions. I have always left this location with bad advice, feeling stupid, and just completely dissatisfied. I will never shop at this location again. read more

Only because I have to give a star are they even getting a star!! I've been in here four times now in the process of getting my hair from black to bright red! And every single worker here acts like they hate their life!! I feel so uncomfortable asking them questions when I do they're so rude!! I asked the black lady a question and I get a rude snap back well it depends what red you're looking for after I clearly showed her a picture and explained what I wanted! Now anytime I go in I just look myself because I feel too uncomfortable to ask questions! My cousin who also goes there says the same exact thing that they're extremely rude!! So not going there anymore hope they get new workers!! read more

The customer service is horrible. Staff wouldn't even look me in the eyes when I asked them questions or rang up my order. I'm a beauty school student and asked for an acrylic brush, she said we keep it behind the counter, yes can I have one? No? I felt like they had an issue with me like maybe it was my ethnicity, or something. I'm driving to Fresno for my products from now on. read more

I come here often, and I always receive the best customer service!! Every employee there is so attentive and happy to help, and they've even helped me achieve my perfect hair color by thoroughly explaining what I need and how to properly use it!! The customer service there is top notch! read more

The girls that work here are really awful. My friend and I came in to ask about dyeing her hair from dark brown to a lighter color, and no one could be bothered to help us. There were boxes everywhere to the point where we couldn't even walk around the store. When we final got someone's attention she basically told us we were idiots for trying to dye her hair lighter and we needed a professional because we weren't capable of doing it ourselves. We left without buying anything because of how rude and unhelpful they were. read more

I enjoy going to this Beauty Supply for my beauty supplies. The staff is very helpful and they have what I need. As a licensed professional, I am happy that Sally's sells to the non licensed consumer as well. I'd rather my clients use sally's product instead of the store bought product as Sally's is the closest to salon product and is more easy to maintain once your in my chair if having to fix your color. The staff is very helpful. If your not sure about something, I recommend just asking one of the ladies that works there. I'd have to say Leah has been a pleasure as well as the rest of the girls. read more

So HORRIBLE!!! Manager is beyond rude!! I witnessed how blatantly annoyed she looked at any customers. Also it's so dirty in there...Like it's never seen a broom, mop or a feather duster. Gross. read more

Went in and girl at register seemed annoyed by helping me and was totally not friendly!! And the 2 girls that worked there were talking about their personal life!! two thumbs down felt uncomfortable in this Merced store! Will not shop there AGAIN!! read more

Poor stocking & poor customer service! After trying 3 times I was finally able to find the product I was looking for. The first 2 times I was referred to come back when the "truck came in". Only once was I able to do this & after arriving mid day on the day I was told to come in, I was told to come back again in the morning because they didn't open the boxes until the evening. I came in a couple days later & only 2 were left on the shelf. Since my 20% off coupon expired I planned on using my $5 off $25 & stock up on the product, since apparently they don't order enough to keep it on the shelf. Two bottles were not enough though so I asked the cashier if I could use my 20% off coupon since it had only expired 2 days prior & this was the same employee that I had spoken with during every visit. It seemed to me that it would have been the right thing to do in retail since they didn't have the product on more than one occasion & if they had I would have been able to use my coupon. I was very disappointed in the service. read more