This place is ridiculous at times. June 20, 2024 our refrigerator went totally out. My husband…read morehad a guy he knows to come check it out and come to find out it cant be fixed. So we go to Lowes found the one we wanted that wasnt in the store "paid for it in full", the only problem was it had to be shipped to the store and it wouldnt be ready until July 10. We were ok with that, we've dealt with worst scenarios. July 10th came a third pary delivery service brought it outand guess what, it want the one we picked out and paid for. So since it was delivered by a third party it had to stay at our home. My husband was going back and forth on the phone with them, so frustrating. Then Lowes said that we had to pay another $200 because we were charged for the wrong refrigerator, huh, we refused to pay an "extra" anything and asked for our money back, then said we were going to home depot. It wasnt our fault what the lady charged us... she showed us the refrigerator in the book, we picked out the one we wanted, then paid. So whats the problem. Lowes finally told us to keep that one, use it, until ours arrive. We waited another week then the third party service brought out the other refrigerator befroe my husband allowed them to bring it in the house he saw a huge dent on the side and told them to take it back. Hubby called Lowes again told them what happened a week later we finally get our refrigerator yesterday Thursday August 1st, SMH. Then cleaned up the mess their third party service left. Bad Customer Service, whatever you order from them and have it delivered look it over throughly.

Approximately a week and a half ago, I placed an order for several construction materials including…read more4x4 posts, joist hangers, screws, and an additional concrete box. Upon delivery, only a portion of the materials arrived. Several smaller items were missing entirely. While I was away, the delivery driver texted me regarding the order, and I responded informing him that materials were missing. He advised me to contact customer service and stated the remaining items would arrive separately on another truck. When I contacted customer service, I was informed that no such secondary delivery was scheduled. The following day, when I arrived home, I discovered that someone had opened my mailbox and stuffed a box of wood screws along with six of the sixteen joist hanger brackets into it, leaving me still ten brackets short. My mail was partially hanging out of the mailbox and partially laying in the street below. Whether intentional or careless, this behavior was completely unacceptable. Construction materials should never be shoved into a postal mailbox, especially without notice, receipt, or proper placement in a secure location on the property. At that point, I seriously reconsidered continuing to do business with Lowe's due to the level of incompetence and lack of professionalism displayed. Unfortunately, the situation worsened. This past weekend, my carpenter informed me that we were still short three sheets of plywood, spacer brackets, and sealer needed to complete the project. Despite my previous experience, I decided to place another order through Lowe's and specifically scheduled delivery for Sunday so I could personally inspect it upon arrival. Lowe's then canceled the Sunday delivery and rescheduled it for Monday without proper accommodation. When I arrived home Monday, I found that: The plywood delivered was the incorrect thickness (23/32 instead of the 1/2-inch plywood ordered) The spacer brackets were still missing The sealer was still missing I contacted customer service once again and explained that this was now the third failed delivery issue in a row. I stated clearly that I no longer wished to continue ordering replacement materials and instead requested a refund. I was told that the matter would be escalated to the store and that the drivers are essentially subcontracted delivery personnel similar to Uber or Instacart. Frankly, that explanation is irrelevant from a customer standpoint. I placed my order through Lowe's, paid Lowe's, and paid approximately $70 in delivery fees. Whether the delivery personnel are direct employees or third-party contractors, they are still representatives of Lowe's and operating under your company's services. The lack of accountability, communication, professionalism, and care shown throughout this process reflects directly on Lowe's as a corporation. It has now been over 48 hours since that conversation. I have not received any follow-up communication, refund confirmation, or resolution. The incorrect plywood is still leaning against my garage waiting to be picked up, and I have very little confidence that Lowe's intends to properly resolve this situation. I find it extremely disappointing that such basic orders involving only a handful of materials could repeatedly be mishandled to this extent. Customers should not have to chase down missing materials, deal with unauthorized use of their mailbox, receive incorrect products, and then wait days without communication after requesting resolution.

I've always had great experiences at this store. Staff is friendly. You can still get services…read morelike glass cutting, keys cut, etc. yes, pricing will not match the big box stores, but it's a neighborhood hardware store. They're changing branding to an Ace Hardware, so you can use your Rockwell coupons, etc. until their listing gets updated. I've always been able to find obscure plumbing pieces, closet hardware, etc. here. Propane refilling offered at a better price than an exchange cage. Besides, I'll gnaw off an arm to avoid Lowes and East fkn Innes Street.

Sign says they close at 6:00 I showed up at 5:56 and said I need just one item. Manager said to go…read moreto Lowe's. Screw that! Hope they go out of business.

I purchased a large shed from Bunce(12x28). I am pleased with the building …read more However, I feel this company only wants your money. They did absolutely nothing in helping with the building. All out building in NC require a building permit for any wall over 12 feet. The state of NC also requires that any out building requires a hurricane type tie down. At delivery, they level the building and take your picture. So before you purchase a building from this company, don't expect much information or assistance from them. You can read all the other reviews posted, and I have read some of them where people received assistance during the buying process, but I certainly did NOT. If you don't get the building strapped upon delivery, then expect to pay 500.00 for them to come out and strap it down I would not buy another building from this company.