I worked with MCU to obtain a HELOC loan. The rate was very competitive but most impressive was…read morethe speed & the flawless execution among all internal MCU departments to finalize the loan. From the initial contact with David Varno, Mortgage Specialist to Lynne Grenier, Sr. Loan Processor to Alexandra Gilberg, Branch Manager at the beautiful Peabody-Andover St. location, the professionalism was exceptional. My hats off to such a dynamic team. Thank you. Tom L.

From the owner: Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4…read morebillion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. Our Andover Street location in Peabody offers an ATM, coin counting machine, and notary services.

I have been banking here for years. The people are friendly and professional. It's a nice hometown…read morefeeling when you walk in there.

This is a great local bank with excellent staff and knowledgeable service. We use them for our…read moreneeds and also for our mother. They go out of their way to serve. I have been very happy to work with them and feel they are competitive in interest rates and services.

I visited the BofA on Rt 114 in Peabody to make a deposit into my daughter's account. I was told…read morethat because I didn't have an account with them, they could not accept a CASH deposit. The potential for 'Money Laundering' was the explanation I was given. I could see if it was a suspicious (large) deposit, but $340. Maybe BofA should revisit their policy. They didn't even try to cross-sell me an account - which they had the perfect opportunity to. Awful service! Can you say "inconvenient?" Stick with a smaller regional or community bank if you want better service.

If I could give this place 0 stars I would. I scheduled an appointment for a specific service which…read moreI told the associate when scheduling. I arrive to the bank in the middle of my work day to be placed with an associate who can't even help me and tells me I need to make another appointment. When scheduling my appt I told them the purpose, so why would I need to schedule another appointment? This individual kept taking my personal documents onto the bank floor to "show their manager". No personal documentation of this nature should be floating around in this manner. Another unprofessional aspect of this interaction; I received a call confirming my appt 3 minutes before the appt. Why would you not call a day in advance or what was the point of that since I was already about to be there? Lastly, the associate continuously spoke down to me referring to me as "honey". I work in banking myself and I would never speak to a client or handle any sort of transaction in this manner. Safe to say my money will never see Bank of America again. Do yourself a favor and avoid this bank if you are looking for a professional and seamless banking experience.

Great place to go do business if you are a Beverly municipal employee. Teacher, police, fire or…read morecity worker! Lots of services offered!And good CD rates!

From the owner: We strive to offer financial services and support in an exceptional, caring, and professional…read moreenvironment to our most important asset - our valued members.

If I could give this Bank 0 stars I would. Upon opening a brand new account, I was NEVER told that…read moremy deposits would be held hostage for 5 days. I was NEVER told deposits over $1500 (hello-every person's deposit) would be held for 2 days. So EVERY TIME I make a deposit they hold my funds for 2 days. I was NEVER told you can't make a mobile deposit for 60 days. Save yourself the headache and bank ELSEWHERE!!

It's bad enough the customer care from this bank is very poor, and their IT department incompetent,…read morebut a shining example of just how little this pathetic company thinks of it's customers is their incessant annoying ads with that god awful annoying "work work" song. Seriously, one would have to STRIVE to be more irritating to potential customers, like it would have to be a company wide goal. Despite people complaining about it to them all over the web, this company persists. Over and over again, with those annoying ads. What the HECK is wrong with them? how STUPID can you possibly be? They must've got the rights to that song cheap and hired the WORST marketing company they could find. Do yourself a favor, bank elsewhere. They're a sad joke

This bank works hard to sabotage their own customers. They mail billing statetement extremely…read morelate. The process mailed payments extremely late. They have no technology for providing the customer visibility to their account. Just ridiculously late mail.

I would give this review a zero if I could. incompetent managers who will leave you waiting…read more Disrespectful attitudes and lack of knowledge how to do their job. Does not take responsibility for their wrong doings and will cost you money. Way behind the times in technology compared to any other bank. limited locations. I can't find a reason to pick this bank over any others. Do not bank with North Shore.

They make to many mistakes. Teller short me $100.00. Assist manger didn't ask for my password so…read moredid't tellers. Tellers took money from wrong account. Website always making mistakes or down. Just plain poor business.

Very disappointed. I'm in the process of a home equity and…read morefeel like I'm being strung along. From the start I let them know this was urgent. All paperwork is through a portal. You have to keep calling to follow up because if something is missing you won't know unless you call. There is only one contact person I can reach out to. As of Friday everything was approved and only needed to be signed off to move forward to a closing date. Here we are Thursday 6 days of waiting and still nothing. I've called only to hear, I'll give them a call to see when. Still nothing. So much for urgency, it makes one wonder. Netsie

RTN is great. I went in for a car loan and they were so helpful. The branch manager Susan went…read moreabove and beyond explaining everything to me. She was very straight forward and didn't sugarcoat anything for me. It was a quick and painless process and I will be returning in the future. I highly recommend this branch.

I'm a fan of credit unions but these people are asleep at the wheel. Customer service needs CPRread more

Great bank with old-fashioned customer service. Real phone numbers that connect to real people…read morewithout the big-bank runaround. Great in-person service without an appointment. And, the people are always there to help; in fact last week the branch manager came out to help me. They also offer free checking and savings, with no minimum, and the interest rates on interest-bearing accounts are about equal to or better than other banks. Another plus is that they do a lot of things for the local community. This is the bank I recommend to others in the area looking for a banking relationship.

I've had three banks and this one by far has the best policies. I love that with my checking…read moreaccount getting direct deposit, they rebate up to $15 in ATM fees a month. The staff has always been exceptionally friendly with me, and I've never had a single issue with them financially (which is saying a lot given my experiences at other small town banks). I definitely prefer using a more local bank to a National one, and RBT is a good one for sure. Interest rates are fair, if not generous, and they require no minimum balance for most of their account types. If you're just a simple human looking for simple banking like I was then RBT is definitely the way to go.