Since the purchase of our 2013 Volvo XC60, our service experiences have been horrible at the…read moredealership so we decided to give Southwest Automotive a try based on other reviews. Hands down, best service experience I've had in a long time. I had the first appointment of the day and happen to show up 10 mins early. They immediately greeted me and got to work on my car. They first do a diagnostic test and inspection of the car, then suggest based on Volvo recommendations as well as what the service technician sees while inspecting. I was then thoroughly explained each item that needed attention and time frame associated with fixing. It was the first time in a long time that I left a car shop feeling good about everything. I will absolutely bring my vehicle back here and recommend them to anyone with a Volvo.

Great service for Volvo car owners, reasonable prices, excellent customer service. They have been…read morein the same location for over 20 years very easy to find in Richmond Ave. Highly recommend if you drive a Volvo

I have a great car but the dealers' service depts in the Houston area leave much to be desired…read more Neighbors who were not easily pleased recommended Richmond Auto Repair some years ago. I'm as pleased as they were. They make their living on repeat business and they certainly have mine. They are nice people who understand customer service by employing well-trained mechanics and treating you and your vehicle honestly, fairly and expertly.

If I could give less than 1 star, I would!!! whoever that curly headed a**hole was should be ran…read moreout of a job or business. I delivered parts that THEY ordered and this jerk couldn't even get the part off my car, didn't want to give his name or signature (which was required). Complete piece of garbage. I reported him to the parts company that they ordered from and the guy stated that they're not even supposed to be doing business with them "probably for this same reason" is what he said. GO FIGURE!!! Go get your own damn parts next time!

A couple months ago I brought my wife's car in because the climate control wasn't working. There…read morewas no display or anything. The car is a 2016 Nissan Rogue. I didn't have a lot of confidence that HCS would be able to fix it because I found online that the Rogues have a lot of electrical issues that even the dealerships are struggling to solve. First, I'll say that they are very friendly and professional. Sherri the owner/manager kept us informed of the progress and even went as far as obtaining a rental car for us when the job took longer than expected. The mechanic at HCS had to go deep into the system to find the problem but didn't give up until he did. It took a few weeks, mostly because of waiting for the right replacement parts, but with the rental that was made easier to handle. In fact when used parts were sent Sherri refused to install them for fear that they wouldn't last. I appreciate that greatly. I couple months later and we have not had any problems. I recommend them to anyone who needs their vehicle worked on.

Excellent service, Anthony was very helpful and professional…read more More affordable than Toyota dealerships where they rip you off!

My second time coming here for exhaust work. These guys are professionals and make quick work! They…read moreinstalled a whole MagnaFlow Catback for me in relatively quick timing. David is a great manager and I can tell he only wants the best work from his shop for his customers. Great prices as well. Give them a shot if you need any work done :)

Talk about honest service. How many times have you been offered the opportunity to complete the…read morework on Monday rather than Saturday so they can order a less expensive part? Never in my 55 years has that happened to me. That is just one of the three examples I could share that let me know Beraca is the place for me. They removed an old, detached muffler, heat shields that no longer comes on the new muffler assembly from the dealer due to the other heat shields already attached to the frame of the vehicle. The team could have recommended replacing the whole muffler or crafting custom shields because the others weren't available with the dealer anymore. Instead they told me the truth and let me make a decision. If your looking for any honest mechanic shop with fair pricing amongst the sea of options, look no further Beraca will take care of you!

Southwest Alignment - 8648 Richmond Ave, Houston…read more I've been bringing my vehicles to Southwest Alignment since at least 2017. Today was another reminder why. I came in for an alignment on my 2017 Toyota Prius V. Israel quickly found worn outer tie rods. When I pushed and pulled on the front wheels, there was slight side-to-side wobble (no vertical play). That means the wheels were subtly toeing out while driving, which wears the inside edges of tires. The team replaced the outer tie rods and reset toe correctly. For reference, the goal isn't "perfectly zero." Most cars are set to about 0.10° toe-in so that under driving load everything tracks straight. Now the steering feels tight and centered again. For anyone who worries about minor spec differences: my right caster is 0.5° lower than the left. That is within Toyota's factory spec and not adjustable on this vehicle. In fact, most cars are set with equal caster or slightly lower on the right because of road crown. Roads slope right for drainage, so cars naturally drift that way. That's physics, not a bad alignment. Shawn at the front desk explained everything clearly. No fluff. No overselling. Just facts. He was also candid about what they do and what they don't do. Their bread and butter: * Suspension * Steering * Brakes * CV axles * Toe, camber, caster * Lowering & lifting * Oversized wheel setups Not their lane: * Check engine lights * Fluid leaks I appreciate that focus. Lee has 32 years experience. Israel has 15. Both have been here over a decade. That matters. Many alignment shops rotate young techs through with minimal training. Here, experienced technicians stay. Its brand promise is to fix problems right the first time. That's been my experience repeatedly. If your steering feels loose, your tires are wearing unevenly, or your car tracks funny, this is where you go in Houston. And yes, your car may still drift slightly right on crowned roads. That's normal. Just don't fall asleep at the wheel. Highly recommend.

Got recommended to go this shop for an alignment, as I was due for one, as well as due for new…read moretires, and I called up Lee and he said that I can bring my car in at 7am and I would hear back in the afternoon. As it was a Friday I decided to work remotely and just stay at the shop so that I would not need to spend money on ubers (as I live far). Until 12:30pm my car was still sitting in the same spot I was told to park it at which was the first annoying thing. Fast forward to about 4:30pm (at this point I had no choice but to uber back to my house) I get a call about my struts and shocks needing to be replaced, and was given a quote. THE BIGGEST MISTAKE was telling Lee to go ahead with the fixes. I was frustrated that after keeping my car in that shop for the whole day I would still need to get repairs done so in the haste of it I said yes instead of taking it back to my usual mechanic, (which, in hindsight I should have done). I come back Monday morning to pick up my car, take it to get new tires, and the tire shop did the tires, and then did an alignment check. the alignment check came out wrong on their machine which was the first thing that pissed me off, but what's even worse was after they lifted the car up and showed me , I saw that it was missing a sway bar link on my right side, and my right strut was not fully fixed. and when I called Lee, he was like oh yea you never had one and we forgot to tell you, here is another quote for that. WHAT EVEN IS THIS SYSTEM (i knew this was a lie because before I took it to southwest, I got new control arms installed at my usual mechanic, and he confirmed that was never the case, because he would've noticed and told me immediately). I wasted $740 on these southwest guys Eventually I had to take it my usual mechanic, and he installed the missing sway bar link and pushed the right strut all the way in. Also to mention the struts that these southwest guys ordered were some cheap parts which I have no option to change (due to expensive costs) and just keep and hope they last me long on my car. Even upon calling Lee after the realization of the missing part, the first thing he does is blame the tire shop for making up lies.

Great service. Very quick when they did my state inspection…read more Defiantly come here if you need your car serviced.

Honestly it's been a love hate relationship between this guys and I. Definitely in my experience…read moretheir costumer service it's a mess, not the best communication . I left my car for warranty with them and went I got it back a lot of my stuff was gone and even tho I asked nobody knew anything and management didn't seem to care a little bit. They definitely have a lot to improve. Just because someone is nice that doesn't mean you can trust them. I'll see if anything happens in the future so maybe I'll change my review but I'd definitely think twice before coming here

hey man i got my car serviced here and i don't regret it i love zia and his work he's a very nice…read moreguy too

From the owner: Our bilingual services in English, Arabic, and Spanish, expert mechanics, and commitment to…read moretransparency and customer satisfaction make Galleria Auto Care unique. Conveniently located in Houston, Texas. We offer comprehensive, reliable, and affordable auto care that prioritizes clear communication and personalized service.

Back again- first time coming anything more than an oil change. My alternator went out, I was going…read moreto do it myself but called Ed's for a quote and was surprised how reasonable it was considering what I priced the part at. I dropped my car of an hour later (Saturday). Monday morning my car was ready for pick-up. When I received the bill it was exactly what was quoted over the phone (car runs great so far too). This place is excellent. I feel very lucky to have an honest and reliable mechanic within walking distance if anything should happen again. Honest, fair, and friendly- I'd recommend them to my mother.

I would leave -5 stars if I could. Horrible place don't recommend they will tell you your issue is…read morefixed and it absolutely is not. The mechanics aren't up to date with newer vehicles and just do a sloppy job. My engine mount had broken and broke a couple parts on the way down and instead of ordering new parts and replacing them which is what they charged for. They instead welded everything together making a huge metal blob mess that took my dealership a very hard and expensive time to fix. When the engine mount broke again. Every time I went in for an oil change or any service the price was different and if my boyfriend would go in it was a completely different price from that. Stay away