Absolute terrible service and food was not that good. My friend made a reservation for 20 people at 6:00. The staff at the front told him that his entire party needs to be on time because the chef does not want to wait. We rushed and came on time, but then had to stand and wait in the lobby because there was no room. We waited until 6:20 to be seated, which was weird since we had a reservation and they emphasized that everyone needs to be on time.
When we got seated for teppanyaki, the waitress sat down a random couple at our table, even though we did not even have enough seats for everyone in our party. My friend tried telling the waitress multiple times that not all of us have seats and she kept counting the seats incorrectly. We had to repeatedly explain to her that there is 20 of us and then she eventually understood. She then asked the random couple to move to the other table (which had not been served yet either and literally had plenty of open seats). I'm not sure why she didn't just move them to that table in the first place, it makes no sense.
They also messed up on a lot of things and had zero coordination. The chef took a while to come out as well and they told us he'd come soon and he didn't.
Some things that they messed up on:
-forgot to bring a guest a fork until after the entire teppanyaki dinner was served to everyone (so he couldn't eat as his food came out even though he requested it 30 mins prior)
-WE had to move extra chairs to the table bc some ppl still didn't have seats, even though the staff should have done it for us prior since we made a reservation
-they never brought my friend's drink that she ordered
-they didn't bring my friend's salad that she paid for
-they forgot my friends extra rice
-they gave me bacon in my rice when I specifically asked for no bacon
-they forgot to give my friend extra bacon that he asked for
-I asked them to clean the teppanyaki grill before they cook my shrimp (since I can't have other types of meat) and the chef looked like he didn't know what I was talking abt and responded with "I'll just do seafood last" and then turned away from me without even listening to anything I was saying
-barely grilled the shrimp , it had no flavor and did not seem cooked
-chef didnt even confirm our orders. He just looked at me, said "shrimp," and moved on when I tried to tell him abt my allergies
-the chef did not even try to interact with us much. My friend is a huge Disney fan and asked if the chef could make a Mickey Mouse design w the rice and he just ignored his request completely. The chef just quietly talked to himself it seemed like and he didn't really try to make it fun
-messed up dessert. They only gave half our table ice cream and then ignored the other half completely. They already charged us all for dessert and even swiped all the cards already. The waitress just quickly said "good night!" and left without asking if we needed anything else. I got up and found another waiter outside and told him I was charged for dessert and never got any. Then he said he will go get it. He never came and got it. I saw him helping another table and we made eye contact and I kinda held up my receipt to gesture it, and then he left. then our waitress from before came back and said "I heard you guys needed me?" (So there was NO actual communication between the two servers then), so I told her that we didn't get dessert yet. And then later we finally got it. NO apologies. We had waited over THIRTY minutes to get vanilla ice cream. The other table with us left completely and it was only the few of us left inside that were waiting so it was really inconvenient that we had to stay back so long and wait there for it.
It was for a celebration for my friend's graduation and the whole time he was stressed out bc of everything.
The staff did not apologize, they were not caring, they barely checked in, they took so long, and were completely incompetent, unprofessional, and lack coordination. read more