I made it in just an hour before closing and had a pleasant and smooth shopping experience. I looked at a few bags and was able to decide on a nice red Saint Laurent bag. Service was friendly and helpful. Headed down to fragrances and got the latest MFK scent, and was gifted a nice beach bag and travel atomizers to go along with it. Again service was great, and efficient. City Centre is convenient for me location wise and the prices are the prices so that's not a problem. read more

Saks Fifth Avenue - Accessories Near Me - Miami, Florida

It's no wonder this company is going out of business the help is clueless I was looking for an item and the salesperson says oh you can get it at our Aventura store I'm like what? There is no store in Aventura and there is no parking validation at this one which recently changed I think this stores time has come and gone along with Needless Markup its new sister! read more

I've had some hit or miss experiences here. I can't say it's a go to shop for me, but I'm dropping this rounded up review for Aneta in the Men's Dept. While my two separate interactions were brief, I appreciated her attentiveness, efficiency, and overall friendly and welcoming energy. She stood out from the sometimes standoffish experiences I've felt in the past. Decent selection for higher end brands. Pretty expensive, but you can find some decent deals. read more

Adrienne in the Mens Shoe section was more than helpful. Excellent customer Service. Great selection of Designer mens shoes. Was able to find my Alexander McQueen shoes. read more

Saks Fifth Avenue - Alexander McQueen - Accessories Near Me - Miami, Florida

I had a hard time finding the makeup and fragrance section of Saks. I entered from the mall and was in the clothing section. I ended up leaving and walking outside and found the entry into the makeup section. I needed some foundation from Estée Lauder. Nobody was at the Estee counter, but a nice lady named Vanessa was working the Dior counter and came over the assist. My color Buff in Doublewear was out to stock. Bummers! But Vanessa was awesome and asked me what I wanted in a foundation. She offered some suggestions. Most of the companies I either tried and did not like or irritated my skin. And I want full coverage, she provided me some samples since my staple Doublewear was out of stock. If you come here, look at Vanessa she is super sweet and friendly and knows her products. read more

Saks Fifth Avenue - Accessories Near Me - Miami, Florida

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They double charged me, apologized & swore the money was debited back. It was not, five months later I am still trying to get the money they Erroneously charged me, and it has affected my entire credit. Over an inefficient sales girl ! Never again am I shopping at Saks Brickell! WORST experience read more

This Saks is close to me, so I am reluctantly a regular. Miami is not known for great customer service, despite the money rolling around this town. This Saks is a great example of that poor customer service in what is supposed to be a luxury retailer. The staff (with some notable exceptions) is poorly trained and doesn't go above and beyond. They simply don't know how to deal with and manage luxury shoppers, which is what Saks is supposed to be. Pro tips. -- Ask for Janet. Now the only reason I gave 3 stars instead of two is because of her. She gets 5 stars herself. Give her a raise! --the platinum/elite shoppers section is in the back left corner of the second floor. But you need an appointment. I don't feel they do enough to cater to the elite shoppers. Feels like I am imposing when I come in to shop even though I am a platinum member with the right to be back there. They have to look me up and make me feel like a villain to use the space. Management needs to improve this Saks because it's not at all in line with the brand promise or the experience in other stores and cities like New York. read more

While this store isn't for everyone (let's be honest, they prefer people with big money and a certain look), there are some gorgeous things to browse through. I may not be willing to lay out $1000 and upwards for shoes or a dress, I do love looking. The cosmetics and fragrance counters are always fun, but it's clear the staff are on commission as they pester you to try this and smell that. And no matter what you think of the service or prices, they sure know how to get their interior looking sharp. It's a beautiful interior that makes hanging out in here more pleasant. If you can find a chair inside one of the departments, it's fun to sit for a while and people watch. Overall, Saks is more like an ocular nirvana to me. There's not a lot in my price range here, or in my style seeing as I like to be a bit more casual on weekends. If you're looking to window shop only, I recommend browsing around. It's always fun seeing what I might buy if I win the lottery one day (fingers crossed). read more

Saks Fifth Avenue - Accessories Near Me - Miami, Florida

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Beautiful store with beautiful merchandise and always helpful associates. Everything always looks so beautifully displayed and nice and neat. The associates don't hover over you but are always available should you need assistance. read more

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Miss Emily in the perfume section - you're the best!!! Literally went above and beyond for me and found me exactly what I needed in a mad rush to get a last minute gift. Thanks for being so lovely and helpful! read more

Anchor store in the Miami mall with beautiful things, impeccable service and a food hall that feels like New York. Lots of shoes, not quite its own ZIP Code like New York City but impressive. read more

As Samantha once said in an episode of Sex and the City, nobody hates Saks. I love this location. It's clean and neat and well organized and typical of Saks it has a wonderful staff. They almost always have my size in stock. And who doesn't love that? read more

It is no time the biggest Saks but for any neeed it is Saks. Men's wear of all kinds or needs if you forgot something. read more

Saks Fifth Avenue - Saks Brickel - Accessories Near Me - Miami, Florida

I bought an MCM backpack and they charged me 2k for it when it only costs 1k because the wrong barcode was on the backpack. They charged me for a channel bag for 2k when I bought a mcm backpack. How does this happen?? I feel like they trying to finesse people in this store now. I bought it 3 days ago and called asking about my refund and they said it takes up to 15 business days to see the refund. So basically they took 1k from me for 2 weeks and seem to not care. I always liked saks until now. Maybe I'll just have to go to neimans from now on. This is disappointing. read more

A very elegant multi level place with lots of high end brands, and of course high prices. Unfortunately most of the staff I saw were huddled together chatting about their lives or texting on their personal mobile phones. They seem to be big on makeup or perfume seminars. At the bottom of this place is a very cool food court. read more

Saks Fifth Avenue - Accessories Near Me - Miami, Florida

The gentleman who helped me, Stefan, was great but the manager and the service that Saks itself provided was below what I receive at Neiman Marcus. My Prada shoe, that I bought about a month ago at Saks, broke after my second time wearing it! The heel itself just popped off as I was walking on Brickell. I had to walk barefoot (!!!!) to Saks and they wouldn't do anything. I just wanted an exchange so I can continue walking downtown. The manager was so unsympathetic and cold. Never apologized or anything. Basically they'll repair it (I had to pay shipping!!) and no discount or anything on a new pair of shoes that I was not expecting to have to buy! A small token discount or free shipping, would've made us feel appreciated as a Saks returning customer. I mean when something like this happens you just want to feel like they care and will do what they can to make you feel that they have your back. I've been a faithful Neiman Marcus customer for over 10 years and just recently started shopping at Saks when we rented an apartment on Brickell. But I'm switching back to just Neiman. They would've never done that to us, that I can guarantee! read more

Saks Fifth Avenue at Brickell City Centre in Miami is one of my favorite Saks Fifth Avenue locations to shop at as they have an impressive selection of items available. This is a great place to go to find gifts for just about everyone on my list. The store is well managed and the staff here is on top of everything. read more

Saks Fifth Avenue - Saks Fifth Avenue - Accessories Near Me - Miami, Florida

It appears the help you receive depends on the color of your skin. Felt very uncomfortable and rushed.

Surprised to see this place doesn't have many reviews yet, let's show some love to our local Saks! The structure of this Saks is like no other! They did a phenomenal job with the buildings architecture and lighting, creating the best ambiance any of these stores can possibly have! Been to the ones in Chicago, New York, vegas but none have what this has. It's Miami, it says Brickell, speaks couture and bleeds... Saks! Private room for premium clients, special cirque du Soleil events. Multiple floors of clothing and great staff that can help in any way. They are still waiting on approval to open boutiques inside, I'm sure they will earn this privilege soon enough for you to stop driving to other locations and just take the elevator and shop at the comfort of your home. read more

Saks Fifth Avenue - Accessories Near Me - Miami, Florida

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I hate to do this but I really felt done over by this store. I've often spent considerable amounts of money with Saks (full price not off 5th) I came in to this store about 6 months ago and bought a jacked and other items totaling about $1400. The jacket after about 2 months started freying and generally looking bad. I travel a lot and wasn't sure where I bought it but eventually went to a Saks in SF and they told me to return it to the original store. So 6 months later I find myself here. Only to be spoken to rudely by the manager who offered me nothing. I accept that it has been a while but Norman's and others are happy to listen to customers and work with them. Especially on a $600 lightweight jacket. Sadly I would never shop at Saks again after this experience and it looks like a lot of other people have a similar experience. Not really what you expect from this flagship store! read more

Saks online service is despicable. The telephone hold time averages an hr. I have spent 10hrs on the telephone trying to get 2 items returned. The 2 items are NOT what I ordered. How can such an outstanding company go downhill so fast. I can't even give customer service 1 star. I am on hold AGAIN because after waiting for 1hr 10 mins. I was disconnected. Of course she had my telephone # and said she'd call back, hah hah hah. Also, Saks, for your info, check your website, the number is wrong, a telephone number has 10 digits, yours has 11. Shame on you read more

I had a wonderful experience with Jonathan at the beauty department. He works at the Tom Ford makeup counter, and he's very knowledgeable and skilled. I highly recommend to see Jonathan for your beauty and makeup needs :) read more

The staff in the women's shoe section working on September 25, 2022 was incredibly unhelpful and rude. They act like you're bothering them when asked a question and have no sense of hospitality. Those two guys definitely need better training. read more

I personally love Saks & my favorite perfume is only sold here so when I feel like indulging myself, I've come to this new location located directly in the Brickell City Centre. It's basically the best way to be in and out of this dangerously addicting store when you're directly in the heart of the city and need a key item. Lingerie, perfumes, belts, and purses- they're all here along with so much more. I used to frequent the Bal Harbour location in the past but now I find it easier to commute here. The sale racks are minimal but still they exist. Not necessarily an affordable retail destination but everyone knows that before coming here. If you have your Saks store card, they'll offer you extra coupons monthly which really come in handy for certain purchases. Everything in this store is a dream and although the parking is almost impossible, it's totally worth it. read more

Terrible store! I purchased a handbag online and picked it up the next day and had to wait 1hr to get the bag, talked to 4 SA and nobody seemed to know what they were doing and on top of that extremely rude! Anyways i got my bag an hour later, lesson learned, wont shop here anymore read more

This is my favorite store in the whole entire world. Prayers to all the out of work sales associates during this global pandemic. I miss seeing your beautiful faces and going on shopping sprees. Love you guys. Stay strong. read more

It is incredibly insensitive to come into a neighborhood and show no consideration or foresight in placing the most obnoxious LED wall on the outside of your store that illuminates the inside of every condo all night despit the store being closed. Show a little class and turn that advertisement billboard off when the store closes so we can get some decent sleep. Way to think things through. Fire whoever came up with that great idea, it's obvious they don't consider all the details for their Saks paycheck. read more

Saks Fifth Avenue - The rudest sign in town!!!@saks5thavebrickell - Accessories Near Me - Miami, Florida

RACIST STAFF. Rude, unhelpful. Profiled from the second I walked in, yet, nobody could bother to help me with anything. All staff on their phones. Very rude and judgmental. I was literally followed around by employees hiding behind racks but nobody was actually trying to offer me any actual service when I asked for it, let alone respect. If you have any dignity, shop online and don't buy from Saks. read more

I had a great experience shopping with lampung here. He is my go to guy in clothing. I follow him to every company he has worked for when he started at Hugo Boss. If your ever at this location ask for Lamont ! read more

Had a great experience here at the Chanel and Tom Ford beauty booths (downstairs part, 1st floor)! I came with my sister, we got our make up done with Jessica (Chanel) and Hope (Tom Ford). They were so sweet and our make up came out BEAUTIFUL!!! Great service, ended up buying a few products my sister and I needed, the make up service is complimentary! Clean and quick. read more

As a male, I've never liked this location. The men's section has always felt a little small, so I never really shopped here. But I didn't realize how bad it was until my last trip there. We walked in and every. single. associate was on their phone. Seriously. Every. Single. One. My fiancé and I laughed about it. Not to be a total snob, but when I walk into Saks, I expect to be overly greeted and asked what I need. So we move upstairs and everyone is still on their phone! I had already ordered my bag and finally managed to flag down an associate, who acted super annoyed that I had bugged him. He reluctantly went to grab my $600 Tumi backpack from the back. I mean he was super annoyed. Like overly annoyed. And then he tossed some paper at me that I had to sign to confirm it was me. Literally. Tossed. It. When I'm about to spend either a small or significant amount of money at a store, I love to feel like I'm such a burden! What a fun shopping experience this was! I'll go to Bloomies in Aventura next time. I won't be back. read more

I'm pleased to have Saks move into the neighborhood. The shopping experience is extraordinary- not only because of the modern interior, cleanliness, and products/items for sale, but also because the customer service is top-notch. Miguel D from Creed is professional, knowledgeable about product, and now my go-to person anytime I need anything within the store. If what I need is not in his domain, I can count on him to refer me to the right people. The atmosphere is ripe for spending when one walks into a beautiful place with products one loves while feeling welcome and recognized by one's favorite sales associate! read more

This review is strictly on the Armani makeup counter: RAUL @ the Armani counter is absolutely LOVELY and provided amazing customer service. I came to the Armani counter to test out their foundation that everyone is raving about (Sephora does not sell Armani...) so I Met Raul and he literally stopped everything he was doing to help me. No only did he color match me- he basically gave me a makeover. He was so wonderful and NOT PUSHY AT ALL (which I admire) and he was very considerate that I had my toddler with me. Thank you Raul! If you need makeup done for the holidays- GO TO SAKS ARMANI COUNTER AND ASK FOR RAUL!!! read more

This store is beautiful! Ricardo in women's shoes is prompt and amazing. His service goes above and beyond the Saks standard. I LOVE my shoes and can't wait to explore this store again when the wine bar and men's grooming are here. No housewares here, however only accessories, clothing, perfume for men and women. read more

I have tried calling the men's department of this store four or five times over the last few months. Not once has the call been answered. Usually I give up after hanging on the line for ten minutes or so. Today I decided to let the phone just ring. And ring. And ring. The number called is the one given above ending in 3800. The voice prompt gives the option of men's department. As I write I have been on the line for 60 minutes. Bear this in mind if ever you are going to need to call this premium price store. read more

Bonnie provided a wonderful customer service experience to me. I didn't spend a ton in Saks; however, she gave me the Red Carpet treatment!

I've purchased beauty products at Saks Brickell a few times. The sales person at Tom Ford was lovely and helpful, they have a variety of options and colors. I don't know why the few reviews here are negative, I found everyone I came across to be nice. read more

Worst Customer service at this store in the men's department. This is why I rather buy from on line. NEVER AGAIN!

Worst customer service of any store I've ever been to. Not helpful. Almost hesitant to help. I've been hung up on multiple times. They only ever seem to help when they know you are buying. read more

TERRIBLE customer service and unprofessional employees. Very disappointing. Worst Saks I have ever been to. Will not return.