They always do great work and have very knowledgeable mechanics. If you want a place that will be…read morehonest and straightforward with you and tell it how it is (not what you want to hear), take your car here!!

My sons car had some ELECTRICAL ISSUES with the throttle and was not drivable so we had it towed…read morehere. At no time when we spoke to the owner did he mention any costs to diagnose the vehicle or a charge to have his mechanic look at the vehicle. I noticed that on Google Reviews the owner mentions that the cost to diagnose a vehicle is $79.95. Ok, we would have agreed to that if he told us that. However after two and a half weeks with no work being done (his mechanic had a family emergency) on the vehicle we needed to take it somewhere else to get it fixed as we couldn't wait any longer. However, when we went to get the keys to the vehicle and have it TOWED AGAIN, the owner tells us we owed him $250!!!!! NO WORK WAS DONE ON THE VEHICLE!!! He claims his mechanic spent two hours on the car, but yet the only things listed on the invoice are error codes that you get when you hook the car up to a diagnosis computer. THAT TAKES 2 HOURS???? After arguing with him he went down on the price to $150. AGAIN, NO WORK WAS DONE ON THIS VEHICLE. So how does this owner charge one person $79.95 for a diagnosis and then charge us $150 (originally $250)???? This owner is a scammer. Beware!

Always get amazing service from Ponder Auto. They're prompt in their communication and are…read moreconsistently reliable. Having a technician speak about repairs without being belittling is a blessing. This is our go to place when we need any automotive work.

Amazing place. Reliable and very knowledgeable people. Highly recommended this place.read more

Very happy with the service I received at HonDoctor…read more I found them to be very knowledgeable and competitively priced. In fact, I saved $400 by going to them instead of Honda of Kingsport. I even found out that I didn't need what the dealership recommended. The problem was much simpler than I was told. They get five stars for honesty and great customer service. I will definitely be back within a Honda I own in the future. Check them out you won't be sorry!

Quality work and employees. I've gone to their shop with both routine as well as "the more…read moredifficult" things to be fixed and always leave 100% satisfied.

First time at Carroll's and I'm definitely going back. They did my front and back brakes. Good work…read moreat a fair price

Best mechanic in Johnson City !! Jeff has worked on all my vehicles . Everyone is super nice …read more Would refer them to everyone !! Need a honest mechanic Here is the place !!

After my son's recent move into the area, I was tasked with finding an and reliable auto repair…read morecompany. I checked into American and Import Auto Repair and was not only impressed with the reviews but also my initial visit. We had two cars that required routine maintenance. The service was performed quickly with an inspection that was comprehensive compared to what we had done before. They pointed out issues that are eventually going to need to be addressed but indicated that could be addressed later. Both vehicles had slow tire air leaks and were repaired for no additional charge. Prices are reasonable and communication by the mechanics is exceptional. Special shout out to Josef and the excellent mechanics that worked on our vehicles.. I would highly recommend this shop to anyone looking for an honest and reliable auto repair shop.

Ridiculous quote. I had a brake noise. They said they couldn't find it. They quoted me $4500 for…read morea full replacement of my brakes. I ended up using some brake lubricant on my own and it fixed the issue. I saved approx $4480 over their quote. (they do not have good mechanics)

The other day my diesel truck died on my way to work. The tank still said 1/4 full, so I feared for…read morethe worst. Hoping it was only fuel, I found a ride to get diesel and put it in the tank to no avail. After getting it towed there, they were honest and gracious enough to let me know they were able to get it started again, and that it most likely had run out of fuel and got air in the lines. Not only am I relieved that the problem is minor, I am extremely grateful to have an honest and trustworthy mechanic to work on my truck! Thanks to DP Automotive for being so reliable and honest!

I called shopping around for estimates and not only were they more affordable than other shops but…read morethey were able to fit us in same day and had it done within a couple hours. Definitely will come back with any future work needed.

outstanding service, great prices amazing people,…read more fast service anything u need they got you!!

Big B bought Hayworth out, same continued great service. If There's ever a problem they fix it…read morepretty quickly! Best prices in the Tri-city area. Ty for everything guys!

Best Customer Service Around!! Friendliest Staff and Always…read morewilling to assist!! Dependable vehicles at an affordable rate.

Had to get a new car. Due to a wreck a got in a few weeks ago, and I could've asked for better…read moreservice. John was the one who helped me out very friendly, and very happy with my purchase. Thanks so much.