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    Saint Laurent

    3.3 (30 reviews)
    Open 11:00 am - 7:00 pm

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    new strap from another completely bag

    In April I bought myself a bag for my birthday and it had a broken strap hook! I was promised that I would receive a new strap on Wednesday (after 4 days), but this time passed and no one called me until I arrived at the store myself! There was no strap and I wanted to make a return, but I was not warned that it was impossible to return their bags The seller shouted loudly at the whole store and was furious! I felt very uncomfortable. They changed my belt, but it turned out to be from the wrong bag! My bag is matte and made of grained leather, and a new strap is made of patent and other leather! The service is terrible and the seller does not respond to my messages!

    Daniel G.

    Dustin! Thank you for the excellent customer service and walking me through the sunglasses and the history of accessories within YSL! Good to know that they are one of the only ultra high end retailers that do not outsource their sunglasses and perfumes! Although, I only purchased the sunglasses after looking at the Chelsea boots; I am extremely pleased with your professionalism, knowledge of the brand and overall chill personality. Again, well done Dustin! YSL should be happy to have a sales advisor such as you working for their brand! If in the YSL store be sure to ask for my man Dustin! Cheers,

    Anjaie H.

    My experience was absolutely incredible. I was greeted right away from Peter Lucchesi who is knowledgeable about Saint Laurent's products new, old and the ones coming in soon. He was very polite never came across as pushy. The fact that he is going to call me wgrb the new black monogrammed wedges come in is indeed him going above and beyond regular customer service.

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    7 years ago

    Employees are rude AF. Would not buy anything here. It is a wonder this place stays open with the kind of service they give.

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    11 years ago

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    10 years ago

    Compared to other smaller saint laurents, they have a good men's selection. The sales team is okay. Ask for Peter.

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    11 years ago

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    Ask the Community - Saint Laurent

    Review Highlights - Saint Laurent

    Dustin was very friendly and knowledgeable.

    Mentioned in 2 reviews

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    The Webster

    The Webster

    3.0(6 reviews)
    0.0 miGalleria/Uptown
    $$$$

    horrible customer service. i purchased via their website. the item was 50%. during the check out…read moreprocess, a pop up for a welcome 10% off came up, which i added. that made the item final sale, which was NOT stated anywhere in the purchase process. the only way i could have seen that is if i went back and clicked the drop down cart details tab. customer service continues to double down, sending me screenshots of the RECEIPT which does clearly state the item i purchased (past tense...) was final sale. i have opened claims with BBB and Chase. buyer beware! plenty of better shops to spend your money at.

    Of all the towns in Texas, The Webster came to Houston. I get why, Austin likes its moneyed to be…read moremore low-key and Dallas isn't...ready. The vibe: If I was going to do a Teenage Millionaire starter pack meme (not the brand, the aesthetic), I would just grab a shot of this store (which I had to steal bc I didn't take one, but the building is really pretty and worth seeing). The experience: A lovely, polite female security guard let me in and I was greeted by one of the employees who offered me water, sparkling or flat. I think everyone working there was under 30. The staff was attentive and super helpful, and in no way pushy or pretentious. As far as patrons, it was just me and a fam from Italy with their kids ranging from 12ish to 16 maybe. Everyone was soooo quiet in a respectful way. Apropos, as a designer shoppe like this is my version of church. The stuff: It seemed inventory is limited to what influencers are wearing literally right now, but nothing too runway/over the top which was great. Mostly designer athleisure. It was nice to see the Balenciaga distressed hoodie in person, some Vetements tops, a J'Adore 8 sweater, that kinda stuff. First time seeing the Givenchy Antigona Lock-in-a-Box bag and it was understated, stunning, and edgy all at once (swoon). I was surprised to see actual price tags, because if you have to ask... They didn't have the slides I was seeking, so I tried on a t-shirt but wasn't feeling it. Because the store isn't connected to the Galleria, it was a nice respite from the crowds.

    Saint Laurent - leather - Updated May 2026

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