Fast, reliable and quality work! I came in there on the recommendation of a friend. Had 2 KUIU pants hemmed...Not cheap pants $160 each for hunting and outdoors. Got them and they were tailored perfectly to the hem I requested. Both technical pants look great with my Danner boots. Also had 8 shirts hemmed slightly since I had some weight loss. They look fabulous and make me look skinnier! The owner is nice and thankful for my business...Keep in mind I live near Pleasanton and come all the way from there to Sunnyvale to get this done...That is how highly I think of their work. They also pressed my clothes...Prices are also on par with my previous tailor who was losing it on quality of work and deadline. They actually raised their prices too! If you are looking for a reliable and excellent tailor, look no further than Saigon Cleaners! Thank you for proving Grade A+ work! read more

Saigon Cleaners - Sewing & Alterations Near Me - Sunnyvale, California

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Do not waste your money and put your trust in this unethical business. They will take your money, ruin your garment, and deny any responsibility. For years, we have been their customers for dry cleaning services, so we are extremely loyal. This time, I asked the owner/seamstress to alter a skirt for me because they provide alteration services as well. The request was simple and straightforward: to keep the inner lining length unchanged and only to shorten the outer skirt to be one inch longer than the inner lining. I also repeatedly asked them to make sure the inner lining does not peek out and that it should not be longer than the outer skirt. They promised a delivery date, but when I went to pick up the skirt, the alteration was not done. They said the seamstress forgot what the request was, so she didn't do it. They didn't bother to call me but chose to wait for me to go to the store to then tell me they forgot what the request was. Then they promised another delivery date, and when I came again to pick up the skirt, I saw it was completely botched at the bottom. The outer skirt was cut unevenly, and in some areas, cut way too short with the inner lining showing very visibly. They kept blaming on the style of the skirt for the issue. Not once did they apologize. I was extremely upset about this, because they've ruined my skirt but more importantly, because of their 'don't care, not our fault' attitude. The skirt was handed to them in perfect condition, and now I cannot wear it anymore because the length all around is messed up. The first pic was the skirt after alteration. The second pic was before alteration. The following few images show the skirt after the alteration, and you can see how uneven it was at the bottom and some areas were cut way too short. I am not a seamstress, but I would expect any skillful seamstress to pin the outer skirt properly first before cutting the material. This just looks like someone randomly cut the outer skirt without even checking the proper length. The alteration was already prepaid. They didn't apologize or offer a refund for the alteration. I informed them that the skirt cost me $52.13 and insisted they reimburse me for it. Unfortunately, they took no action. To be honest, the skirt wasn't expensive, and I can easily buy a new one without any issue. If they had simply apologized and acknowledged their mistake, I would have just let it go. Instead, they continued to argue, claiming the skirt was longer in the front. Even with that, they could have avoided the issue by pinning it first before cutting the fabric. And, if they truly had an issue with the skirt style and didn't want to do the job or not able to handle the job, they could have called me, and I would have gladly taken the skirt back and find someone else to do it. Now, they have ruined the skirt and simply used the skirt style as an excuse. We have been giving our business to them for years, and this was how they treated us. There is no way we will go back, and I would advise anyone to think twice about using their service. read more

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Dry cleaning, one of the last of the American mom and pop businesses that has managed to avoid being turned into a chain conglomerate enterprise. I love supporting these small family businesses, and this one is easy to support because of their great service and pricing. The owners are a nice, hard working couple as are their kids who help out occasionally in the back. Their prices are more than reasonable and they do a good job. My only suggestion is to be very explicit when you make special requests, such as rush deliveries. They're busy and English is their second language, so just make sure you get on the same page so you don't get surprised. I've always had good experiences here, especially with rush jobs. I just make sure to call in advance of pick up on rushes so they know I'm coming. Love this place! read more

Ugh. Second dry cleaners I've called and they want to answer simply with "hi." I welcome anyone to come to this country legally, but if you are going to run a business in America, the tradition is to greet callers with the name of your business and a friendly hello. I will try another dry cleaner yet again! read more

They can do most of the alterations you ask for as well as dry clean clothes! Love giving my Indian clothes to them as well.

Worst experience!! It was so bad I actually downloaded the Yelp app. I come in to pick up my items, and they ask me what color pants they were. Then started grabbing from the line asking me if those were mine. The shirts are starchy, but wrinkled. Or should I say folded. It had lines there that you would think it was in a dept store rack. One shirt had a waffle mark on the front. They said "it's the material, it came up after cleaning." These are my best shirts and only dry cleaned and pressed. No waffle mark, ever, until today... at Saigon Cleaners!!! read more

I've used this place many times and never had to have them re-clean anything. ********UPDATE: I had to have 2 items re-cleaned. Ruined my rain coat. She said this always happens and can't be helped. Well why didn't she warn me PRIOR to ruining it so I had a choice??********* Prices are standard for the area (there are a plethora of low-for-the-Bay-Area dry cleaners in Sunnyvale). But I like that the cleaning is done on-premises (rather than sent off-site like some other places). The owner really prefers cash to credit cards, and I think I remember a minimum credit card charge or being charged a small fee when I didn't have cash. I have frequently been yelled at by other dry cleaners for staining my clothes (must be cultural), but I don't think anyone here has ever yelled at me, which is a good thing! You would think they would like the extra business! I have also had some alterations done. I have had some cheaper alterations in Sunnyvale, but that woman was fussy and annoyed me. (She was also so old that she could hardly see anymore - not good for a seamstress!) This woman is more no-nonsense, to-the-point, which is more my style. I tell her what I want, and she does it. Easy. The inside of the store itself is an eyesore, but as long as it doesn't affect the service and keeps the prices low, I don't care. Given that I stain so many of my clothes, I give a lot of business and spend a lot of money at these places so I need good prices! read more

We've been using this cleaner for 5 years now. They are good, fast, friendly, on the cheap side, and reliable. What else would you want.

This is a family run place which is very inexpensive and has great service! Been going her for 5 years and highly recommended. Plus there's a cute little puppy to greet you when you go there to drop off your clothes! read more

I randomly started going here when I lived in the neighborhood. Even after moving to Palo Alto, I still drive down b/c they do a good job getting everything clean. They do a good job on alterations as well. This would all merit 4 stars, but the last star is for the sofa cushion cover that they got spotless after it was dropped onto the road and run over numerous times times! read more

Have been using their services for many years now! Never a complaint! Consistent quality, affordable pricing, good customer service

Came in making if they could dry clean a comforter. The lady was quite pleasant and was quick to whip out a quote and an estimated pick up date. I dropped it off and came back on the pickup date. Was greeted well and picked up my comforter and was out in a few minutes. Overall very smooth transaction and of course the comforter came out spotless clean. Would recommend this place for your dry cleaning needs. read more

Been going to Saigon Cleaners for almost a decade and my dry cleaner of choice. Affordable price, great service and clothes dry cleaned always on time. I've had many stains successfully taken out and even some alteration and sewing jobs done here. Friendly family run business and the owner Hong is great. Wish there were more good family run businesses like this instead of the corporate chains that seem to pop up everywhere with ho hum service. read more

HAD ENOUGH AND NOT GOING BACK!! I've been a customer for over a year now and I usually go in for dry cleaning of sweaters and alterations of shirts/dresses. Frankly I don't think they do a great job at dry cleaning. I can smell my perfume on cardigans after they've been dry cleaned. But today was the limit. Last week I went in to get a dress altered (tightened) and the lady there said she was going to charge me $8 which I thought was too much since all she needed to do was run her sewing machine straight down the two sides. However, she claimed it was a lot more work as she was going to open it both sides and then stitch it. When I went in today to collect it I saw that she hadn't opened the sides but had just run her machine down once/twice. I confronted her and she gave me lame reasons. I was very annoyed and told her that she shouldn't lie and cheat her customers. You don't say one thing and do another. To this now she said she would open it (which is not the point here). Usually forgiving and tolerant, this one was beyond me. I'm never going back. read more

This place is awesome. I just had 18 shirts and pants cleaned, they did a great job and had stellar turn around time (dropped off on Sat for Mon pick up!) Also had a pair of jeans hemmed, and the front lady went the extra step to make sure they would be the exact length I wanted. These guys aren't the closest cleaners for me, but I will continue to drive the extra distance for the great service these guys provide. read more

THEY MADE HOLES IN MY SKIRT. Because they're either too cheap to or lazy to hang a skirt up properly, and instead used giant safety pins to hang it on the hanger. Of course they didn't even try to make it on the seam or discreet, they literally made the holes on the front where it's super visible. And they didn't get out the one tiny stain the skirt actually had. NEVER again, stay far away. Serves me right for picking convenience of proximity over quality read more

Saigon Cleaners - Sewing & Alterations Near Me - Sunnyvale, California

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Just had my jeans hemmed here for the first time - keeping original hem line on one pair. VERY happy with the results. Great price too. They also do dry clean in the back. Will definitely come back! read more

I have used Saigon Cleaners' services in the past but all my good experiences were negated when they lost my shirt. I had given a literally new shirt for dry cleaning and when I went to pick it up the shirt that was given to me was not only a different brand but even a different size. The lady just wouldn't believe me when I told her that it wasn't my shirt and even wore it to show her that it was 2 sizes too small. She made me come back 3 times in hopes that the customer who accidentally took my shirt would return it but nobody returned it even after 2 months. After giving me the run-around, she finally offered me mere $20. Customer service aside, she wasn't even willing to offer me a decent compensation and very curtly said "Sorry". My experience is a reflection on this establishment's clientele and its customer service. I am not going to give it any more of my business. read more

I regularly go to Saigon Cleaner for years now. They are always very efficient, good price and do good alterations/repairs. I can strongly recommend them. read more

I've been going here for a long time now and its been great their service is quick. They can promise quicker dry cleaning rates when you need it. The normal drop off and pick up is a couple of days. read more

The manager at this shop is friendly and helpful. I have been going to Saigon Cleaners for six months now and my clothes are always cleaned and treated with quality and returned to me on time. read more

I've been going to Saigon Cleaners for almost a decade but finally got around to writing a review. Service here has always been quick, the prices are very reasonable, and Hong, the owner, is a sweetie! Other Yelpers have written that their clothes were returned as if they were unwashed or otherwise still dirty. I've NEVER had an experience like theirs. Whenever I have a difficult stain or blemish Hong points out to me what is removable and what's not. She's also helped with alterations over the last few years. Service has always been consistently excellent! read more

I came into this location to get measurements done so I can get my work shirts fitted and spoke with the lady at the counter which didn't even look up at me and said what do you want ,So I paused and waited till she looked up and then told her what I needed and she then replied no no Taylor here .So then I responded are you sure the Taylor isn't here cause the last time I was here you were the Taylor then she said no no I'm too busy which came as a surprise cause you're turning away business.So then I said would it matter if you charge me just to measure me so I can at least take the measurements with me to another dry cleaners and she said no no don't want too...I gotta admit this is the worst experience ever and this wasn't the first time I received this kind of service..I would highly recommend think twice of paying for things to be done here cause customer service is key and obviously the lady doesn't know what that is. read more

This place is horrible . I gave them 6 shirts for dry-cleaning and they din't even clean 3 of them, just ironed and gave them back . Though, the prices were a li'l lesser than normal dry-cleaners, but I will never ever go there again . read more

Ever since I got a job in Sunnyvale, my co-worker recommended this place. Over the years, I have found that I can always trust Hong, the owner. Fast and reliable service and the price is very comfortable. Give this place a try and you will love it. read more

I have been using their service for over 10 years. The owner is very helpful. Can't beat the price for both cleaning and alterations. If you know you have some heavy stains on your clothing, point them out to her and she will give you an honest assessment and pay more attention to the item. Great service with a smile!! read more

I've been taking my clothes to Saigon's Cleaners for the last 6 years and have never had a complaint. I have other choices close to my home but I still prefer to drive all the way as I've been happy with their punctuality, quality and polite customer service. They are also reasonably priced. I would recommend their services to others. read more