I come here pretty frequently, once or twice a week, so I have a pretty good read on the place. I wish I could give this place more than two stars, because I do like it, but there are just a lot of drawbacks. First off what I like best about the Sahara Cafe is the atmosphere. I love the atmosphere! There are colorful tapestries draped on the ceilings and walls that billow out like you're in a giant tent in the desert. The benches match the middle eastern style of the hangings, are pretty well cushioned, and are overflowing with throw pillows. The tables are adorned the same way. I could almost pretend I'm making camp in a royal Persian tent. The blinking Christmas lights, blaring tv, and middle eastern dance music take away from this unfortunately. Those aspects are obnoxiously American. The hookahs aren't bad, but my friends and I joke that unless you order a "premium" hookah, everyone gets the same flavor. I recommend The Great Sahara Rose hookah and it runs about $16. The teas and coffees are all excellent. I really like their kirkadeh tea a lot! The food here is not good. Even if you order something simple like the mixed nuts, for example, you get mostly peanuts and m&ms with a few almonds. They must get them from a nearby vending machine. This is emblematic of their entire menu. Their customer service though is the most disappointing, with one person in particular who is consistently unfriendly. Like I said, I come here a lot, and this person is as icy cool towards me and my friends as ever. This person never greets me, never smiles, and I suspect if they saw me drowning they would throw me a barbell. I usually come with a friend or two, but last weekend there were four of us. The fourth friend doesn't smoke and didn't want a hookah, but this server demanded we order two hookahs because " no one rides for free." Seriously! Like we were boarding a taxi or something! And after we ordered our two hookahs she thanked us by ignoring us the remainder of our stay. So rude! Anyhow, after being a regular here, and regularly tipping 20%, I no longer feel compelled to tip for her total indifference towards me and my friends. It's too bad, because I do like this place and it could be really great, but it's quite a let down.
Update: So I was there again last night. It's funny, but the only time anyone comes around to ask me how I'm doing, they're actually asking me to do something for them. I'm always so pleased and then immediately disappointed when this happens. So last night one of the guys came to my table and asked how I was doing, "Great! Actually, could I get a fresh charcoal?" He says, "Sure, but first I'm going to need you to move to a different table because another group is coming in." God, that really pissed me off. I'd been there for like 3 hours working on my laptop and there aren't a ton of outlets. I looked around and there were plenty of other places open for them to sit. I told him that'd I'd just leave instead, and he seemed completely fine with that. Thanks bud.
I'll keep going there because it's just right up the street from me, but I do that with the full understanding that I will be treated likes disposable human waste every time. read more