I ordered for the first time as a Christmas gift for my daughter-in-law. She had picked out this sweater on Sahalie's site--also her first time ordering. Although it appears to be a nice sweater (not really sure til you wash it), the sweater was HUGE. We were going to exchange for a smaller size (M) probably, but not sure. Found out there is a 9.99 return fee even for an even exchange. And, then there would be an additional fee of 9.99 to send back if the exchange didn't work out. That plus their original fee would add up to over half the price of the sweater!! Expensive way to try things on. Not really worth it when there are so many more customer friendly sites. From reading reviews, I feel this is a legitimate concern. read more

Great selection of fine quality earthy decor. Very stylish with a natural look. Very durable have had many pieces for years.

Was completely shocked & disappointed that Sahalie just disappeared without a word. When they went to Gettington, it was represented that they would carry all the same as Sahalie had for years but they didn't. They phased out Sahalie standards. Been buying from them for years, at least 50 items. Very disappointed in Sahalie/Gettington or whomever they are. Does anyone know who might be carrying the Bella Coola lines? Like they just fell off the planet!!! Gettington doesn't care, doesn't answer any questions. read more

The customer service sucks as does their lack of email "updates" on any order. The size chart is so off, MEDIUM is HUGE and so baggy and I am a 36-C. I paid a $5.00 FLAT RATE to ship (2) items but they are charging me $9.99 to ship the ginormous MEDIUM dress back. So, I pay $15.00 in shipping to end up with nothing? The tunic in MEDIUM is also HUGE so back it goes. The one email I got, the type was written over all the pictures, so I could not read the tracking or anything about it. I complained on their online CONTACT FORM and told them, I would not be a returning customer. Back to TITLE NINE & ATHLETA~ read more

Some of the clothes are nice, and I like the headbands, but if I'm forced to pay outrageous shipping fees the least the company could do is ship the items in a timely manner. It too OVER A WEEK for the items to even be shipped out. I only ordered this time because even paying the shipping it was still a great price on the item I wanted, but at this point I wish I'd just cancelled the order the first time I was annoyed it hadn't shipped out yet. Ordered from another place two days after this order was placed and already received those items. Both companies are located on the East Coast and I am in Ca. Terrible service which can no longer be overlooked by me. I've removed my address (or at least requested, hopefully it works) and will no longer shop with them. read more

Sahalie is great! I have bought their clothes for several years and was always pleased with the product and customer service. Until now. Sahalie was bought by Gettington and their quality, customer service, etc. has been awful! I will never buy from this company. Their catalogues do not include a phone number. Only a website. I found their phone number via Google. Beware that when you call Gettington their automated message just to get to Customer Service requires providing the last 4 digits of your social security number!!! I refused to do this and pressed 0/zero. The customer number on the back of my catalogue was "not valid" and because of thistheir automated phone system hung up on me! With a recent order I received by mistake shoes that I didn't order and didn't receive the dress that I did order. When I talked with the Customer Service rep she didn't understand what the problem was. I requested talking to her manager, who was a bit billigerent when I said that I didn't want to pay for shipping (again) in order to have the dress sent to me. Finally she gave in. However, she could not send the dress until they received the shoes. I sent in the shoes and never received any notice from Gettington. I finally called and the CSR (again) didn't understand the issue even when I told him to that it was supposedly documented in their computer system. Again I had to request talking to his manager. She did resolve the issue but why is this so difficult? I wish Sahalie had never sold to Gettington. read more

Ok, so let me say that I really like the clothes from Sahalie. Last summer I lived in them. They have great headbands for sweaty summer activities, and I use them when I'm swimming in the ocean to keep the hair out of my eyes. Their shorts can be rolled up or down and are incredibly comfortable. Most of their items are made in the US, and I love that too. So for quality of their product, I would give them 5 stars. Now we can start knocking those stars off like plastic ducks in an arcade. First, their shipping rates are astronomical. I only shop from them when I have a great coupon or a free shipping offer. Last time I ordered, I paid $30 shipping for 2 pairs of shorts, 3 tees and two headbands. I could have paid someone to drive them from the factory to my house for that kind of money. Good thing I had that 25% off coupon. Second, they have the WORST customer service. Twice I ordered from them, then got a postcard in the mail asking me to call and verify my order. Once I had paid for expidited shipping and did not receive my items for a full month, and then only after four phone calls and three emails. Finally I got a women to cancel the original order and replace it. Holy cow, my three year old granddaughter can handle a computer better than these folks. Finally, as Susan O., the first reviewer said, they have this sneaky VIP program, which debits $14.97 out of your account every month for the privilege of reduced shipping costs. Are you kidding me? That's more than Netflix and I get a whole lot more out of that service than I ever would from Sahalie. I avoided this sandtrap, but my partner didn't see the tiny prechecked box in the corner of the screen. She had to get a pardon from Obama to take care of it. Yep, another three phone calls plus a "we can't remove this via email because it's not secure". That's three stars down, Sahalie, so get your act together! BTW, many of the clothes sold by Sahalie can by purchased from the manufacturer, Adventura, either at their website or in limited selection on Zappos (where shipping is free!) read more

Beware of your credit card info... I ordered from them and my credit card info was stolen twice. This company has potential but they are sliding downhill with lack of customer care. They. have cute clothing and I like that they even have a small selection from Aventura Organic Clothing but I'm too afraid to order from them anymore! Such a shame! read more

I cannot believe that Sahalie is showing that it was still based in Oregon! Bluestem bought them several years ago and moved the entire company to the Boston area. Sahalie has lost all credibility, since all they want is cheaper manufacturing costs and higher prices. Obviously, they ship the cheapest way for them, and don't bother to train their CS reps. They might as well shut it down. read more

$14.95 for delivery of one dress. Did not fit. $9.95 to ship back. That is ridiculous. There are several cute items I would like to try but will never again. Rip off on shipping. read more

I ordered one casual shirt for the first time from this catalog. For a $37 shirt, they charged $7.95 to deliver it. The sizing was terrible. The big surprise came when the return fee was so outrageous at $16, I called immediately. The customer service could do nothing; the supervisor could do nothing. This business makes its profits by ripping off the customer. $24 spent on shipping! Outrageous! Stay far, far away from this greedy, non-receptive, uncooperative business! read more

I tried to order 3 pairs of shorts in May 2017. Unfortunately they are ALL (ALL 3 COLORS) backordered until September ???? I live in Utah. I don't need shorts in September. I need shorts in May, June, July and August. I have ordered clothing from Sahalie before and feel like the quality is good and I like the styles. But, backordering shorts until September seems like bad planning on someones part. read more

How has Sahalie not been shut down by lawsuits? I bought boots in Nov. of 2014 and just discovered that they AUTOMATICALLY signed me up for a VIP account and have been charging one of my credit cards $14.95/month since then. My husband thought it was for something legit, so never mentioned it to me until tonight. Google "Sahalie VIP scam" and you'll find lots of articles. This may be the least ethical company I've ever dealt with - will NEVER buy from again. read more

I have given this company many opportunities to prove their worthiness of my business, but now I am done. I placed my last order because two items that look cute are on sale and they were offering free shipping. (Their normal shipping charges are exorbitant! ) The order was placed 14 days ago and I still have not received it! It wasn't even shipped for over a week. Upon contacting customer service, Angie was argumentative with me. Her supervisor, Miss Gibbons acted as if she could care less! Their position is that finding the package is my problem and I should track it down through the postal service. NEVER EVER AGAIN WILL I ORDER FROM THIS COMPANY! read more

I just received a catalog for the first time from Sahalie. The clothes look cool and comfortable and I always love the pure Cotton and the BoHo look so I was considering ordering some tops and shorts. But as always I check yelp for reviews first. So I will NOT be ordering anything now! Who needs the hassle! Thanks Yelp for saving me a future headache! read more

Thumbs down Sahalie. I almost didn't place my order due to outrageous shipping costs. I hope I learned that lesson. I expected much better quality due to the price. Wrong. Returned the 2 items. Original cost 105.83 with shipping. Amount returned to my credit card = 77.85. Cost me 27.98 to do business with this company with nothing in return. Never again. read more

THE WORST customer service. EVER!!!! Their 100% cotton sweats are great and super hard to find. I placed one order and swore I would never order form them again because of the horrific experience with customer service. I gave in and placed a second order because I liked the clothes so much and convinced myself that the bad experience was a fluke. Well, it wasn't. If you must order from them, place the order and forget about it (definitely do not pay for any type of expedited shipping). When it arrives in a month or two, you'll be surprised because you will have forgotten about it. It'll be a nice surprise. I am only giving one star because it won't allow me to give ZERO stars. I have NO IDEA how this company is still in business. read more

I bought a dress that looked cute online but when it arrived (it took 2 weeks) it was very, very poor quality. I sent it back. The hook with this company is the shopping charges each way was enormous. That drives up what the real price so don't let them trick you in to thinking you're getting a bargain. You're not. I'm out $30 in shipping for somethings that, when they arrived, looked like them came out of a Goodwill bin. Plus the two things I've had from them (one was a gift)were just unwearable. Cheap fabric, poor styling, badly made. I can never recommend anyone waste their money shopping here. I wish I had checked Yelp first. read more

This site might be a fraud. Don't order items from them. Check Yelp reviews. If I had done that, I wouldn't place my order with them. I ordered a pair of boots on 11/25/2016 ( and received an email days later that the item is backordered until 12/26/2016. I waited patiently until 12/29/2016, heard nothing. I finally made a phone call just to received another bad news that the item is still backordered until 01/27/2017 when the boots season is pretty over! Sucks! DON'T WASTE YOUR MONEY AND TIME. When you tried to post your comment on their Facebook, it will get sent to their admin first, who either not read it at all or read and delete it. read more

Their customer service is awful. I wish it wasn't, because I love their clothes but they're not worth waiting several weeks for. If you place an order, it'll be a good 10-14 days before they even put it in the mail. That's assuming they don't send you a postcard instead asking you to call and verify the order. Just get the clothes from the manufacturer (Adventura, I believe). Another benefit of using another source: You won't get hit with any hidden charges, which will take an act of Congress to get reversed. read more

Terrible customer service. I had an online chat on the 23rd to find out why my order, placed the 16th, took several days to show it was "in process and was not yet in the mail. The rep's answer was essentially, that it doesn't have to be, because they were still within the delivery window. He repeated this, no matter what my question. He was unable to tell me when it would be in the mail. He was unable to ask anyone.. He was unable to access a supervisor. Customers deserve specific answers from people who know the business. I will not order from them again, as there are many competitors. PS The delivery fees are excessive. read more

I have been very attracted to many of their products for many years. However, the prices are usually way to high so I wait for a deep sale. I have had problems with them not having merchandise that I supposedly just purchased successfully. Two days ago, I purchased two sweaters at 50% off and free shipping. The confirmation email was empty so I have no order number. They have attempted to take money from Paypal but the link to the company in paybal gets a 404 error. I have contacted Customer Service two different ways by email and tried to talk to a person on the phone, but cannot get a human. Basically, their service is terrible and their process is undependable. I am not going to shop there again. read more

I am a resident of NJ, a state where clothing is exempt from sales tax. Sahalie erroneously charged Sales Tax on a Scarf. I contacted Customer Service twice by e-mail and again by phone. I included the website for NJ Sales Tax Guidelines, and even cited the pages which indicate Scarves are clothing and NOT subject to tax. When I called, the representative (Dan) said there is no way they could correct the error in Sales Tax. If I use the prepaid postage label to return the item, I will be credited for the cost of the item & erroneous sales tax, LESS $9.99! I am talking about Sales Tax of less than $2.00! There are no Sahalie stores in NJ, so I cannot return the item in person. The Rep stated he would place a memo on my account, that when I returned the item, they would waive the $9.99 return postage fee. He could not confirm that by e-mail, nor would this "memo" show up on my account history. It would take several weeks after I returned the item before my credit card would allegedly show the full refund. After reading all the other ratings, I am reluctant to return the item and hope I will not be charged the $9.99, so I will have to just lose the cost of the erroneous sales tax. Sahalie, on the other hand, will lose a customer. I am sorry I did not read the many other negative Yelp reviews before ordering. I plan to write to the headquarters office in Oregon, and will attempt to cancel receipt of future Sahalie catalogs, as well as catalogs from their other companies, Blair, Norm Thompson, etc. read more

I've ordered from Sahalie three times now and I just need to tell myself to stop. As cute as the name sounds and the products in the catalog look, the quality and the sizing are so inconsistent...not to mention that everything is a little over-priced. I've received a few things that I was pleased with, but it really is a gamble to order from them. Don't do it! read more

This is the worst catalog I have ever experienced. The Shirts are cut very small. The fabric is very thin. I called to buy 1 shirt and the male sales rep convinced me to buy a second shirt. I was shocked to see how small they were. I sent them back & was charged $9.99 x 2 for the returns. When I called to get the credit for the shipping because the shirts were so small & of poor quality, they would only credit one. I WILL NEVER BE BUYING FROM THE SAHALIE CATALOG AGAIN! read more

Ditto the comments of others who like their clothing. And ditto also that their customer service department is terrible. I had an extremely unpleasant conversation with a customer service rep who was nothing short of rude with me. I'll never order from them again. read more

Well spoke to soon and am actually changing my review from 1 to 3 stars! Sahalie....they have the right idea and great clothes. Later in the day that I was looking for an update on my first order with zero info - I received an email later that day (but a week after purchase) , the next day it shipped and then I received the day after. Super quick. So a little over a week from initial order. The clothes are actually very nice for the price - very happy it worked out for me. But if my clothes didn't fit, I would have dreaded customer service. Think if this company had their act together w customer service, and low shipping fees they would have a better customer base. ORIGINAL REVIEW: Unfortunately all the reviews are correct...I wish I saw this before, I would not have ordered. I placed an order 5/10/17...just went on to the website to get an order update and it states that it cannot give me this information at the time. I searched my email and found the confirmation order number, went back to the site and tried looking it up that way (different page) and it states: We're sorry; we are unable to process your request at this time. Please contact us or try again later. Click here to email the Orchard Brands Customer Service Department. (Mind you the order number and my billing zip was the "error"). Guess the error is there is no order? I tried to call the customer service number and all they do is re-direct you to a voice mail box that states they are too busy to take my call at this time. Wow. Looking into reversing the charges with my CC company-this is my first experience with them, and I have not even received the product. read more

After about a month of my order that I have paid for with credit card they started randomly charging my credit card again without my authorization. Do not give them your information! read more

Terrible customer service and my merchandise "got lost in transit". They did not refund my money. Still waiting. UPS told me Sahalie never completed the order to ship; Sahalie is blaming UPS. UPS has perfected logistics and are experts with tracking packages but they can't track what they don't have. I can't believe Sahalie can stay in business this way. Pathetic!!! read more

I don't know why there are so many complaints about Sahalie. I figured out the right size for me by referring to the size guide. I'm 5'4", 135 lbs, average figure, 36B and I fit into a medium. Cotton tees like Saturday Market tees I get a large because cotton shrinks and this style runs smallish. As for dresses, I get a small or medium, depending on the style, if tight-fitting or loose. For tops made of polyester/spandex, I get a medium or medium petite, depending on the length of the top. read more

Terrible customer service; not nice to deal with this company at all. I like their butter fleece products, but unfortunately their promo codes didn't really apply even after it was accepted by the online ordering system. There is no way to quickly go back and cancel the order and now will have to wait until their customer service opens during normal business hours. I was also enrolled in the 'Sahalie Rewards program', without my knowledge and didn't notice the charge until after several months. When I called though, they were very respectful and said they would cancel and refund, which they did. However, the monthly charges are still coming in and I need to get on the phone with them again. What a pain! read more

Worst catalog company I have ever used. I ordered something 6/23. I paid to overnight. It's 6/27 and just got told it will ship out tomorrow for 6/29 arrival. Missed my wife's birthday. read more

Terrible customer service. I ordered two items because the second item was to be a 50% discount. Upon shipping the items, I was told that the second item was out of stock. I told them to just cancel the order. Instead they shipped the one item at the original cost for one. To add insult to injury, they will charge me $9.99 to ship back. read more

I ordered some shoes on Thursday April 30. I needed them on Sat. as they were a birthday gift. So I paid the $35.00 for over night shipping. I still have not received them. (Monday afternoon) I called customer service this afternoon. I was told since I ordered them on the weekend I would not receive them until today or tomorrow. I again told Kala I ordered them at 9:40 am Thursday. She said it clearly states on the site, that if items are ordered on the weekend they would not be overnighted. Since when is Thursday morning the weekend. I asked to speak to a manager/supervisor. Request denied. This is the worst customer service ever. BEWARE read more

The rating I give this company is zero. I am shocked and amazed that this company's policy is to charge $9.99 in shipping fees for an exchange to be sent back to me. I have never heard of of this from a company that SHOULD be trying to achieve excellent customer satisfaction. This comes after I already spent $12.99 on the product to be originally shipped to me and it not to fit properly. When a customer is dissatisfied with a product and wants an exchange, they should not be charged to have it shipped back to them. This is the first and last time I will shop at this company or any of it's subsidiaries or associations. As a current customer service representative we would never subject our customers to this shipping fee. I hope Sahalie catalog has a good customer base as they will not gain customers with this policy in place. read more

Bad and confusing return and exchange process. Read everything carefully - you do not have to use their shipping label. Ship using your own label. Even in your own packaging, if you use theirs it costs $9.99 for something that the USPS will ship for $3.75. Never again. Fool me once... read more

SHAM Company! Buyer Beware! I ordered a Bella Coola Dress - the signature dress of Sahalie - and was shipped a CURTAIN! Yes, a curtain! A polyester swag in dusty rose worth about $4. I called Customer Service - and was told the only way to have this problem corrected - was for me to ship the curtain back (for a $9.99 fee) and once they received it and processed the return, they would ship another dress to me! This would likely take 2 - 3 weeks. Incredulously, they requested my credit card number to do so, because the dress is no longer on sale and the $9.99 return fee must be processed!!! I was then transferred to a supervisor who informed me of a second option - I could rebuy the dress today (at the higher price) and then they could process the return when they received the curtain! I ordered their signature product - was shipped a flea market curtain - and all Customer Service could do was ask for my credit card number! What a SHAM! DO NOT ORDER from this SHAM company! read more

I ordered some items last Thursday and today is Monday and the items have yet to ship. I contacted them about cancelling my order (since they haven't shipped) and I get back the equivalent of f/u. I wish I had never ordered and i wish I could cancel this order. I needed these times for a trip, and it is clear they will not arrive in time. read more

Terrible company. First the website claimed all the items would come before Christmas. Out of 6 items one did. Then they kept claiming the other stuff was back ordered eventually 3 other items came, the last one 2 weeks after Christmas. They cancelled the other items as out of stock even though they continued to advertise them as in-stock on their web site. When I wrote and call customer service they were very unhelpful and unwilling to help. Just more or less sucks to be you answers. read more

I wish it was a option for No Star! This website is horrible. Their customer service is the worse one I ever see! I've ordered a pair of shoes on Feb 4th today is Feb 15 and they haven't ship it yet! I have picked "ground shipping" at the checkout and ground shipping was $19.99!!!! I can't believe I paid that amount and my order has not shipped yet. I've called their customer service 3 times on different dates and every time they told me your order is in the truck and will ship soon! I am so tired of waiting and called them today to cancel this order and they were like we are not sure if we can cancel it!! I was like I don't want to pay $20 for the shipping while my order has not shipped yet after 10 days. after all the argues they told me they will call me later today to see if they can cancel this order! they have not called me yet and I just checked online and my order statues changed to "temporary our of stock"!! without give my money back! this is fraud! do not spend even 1c on this website! read more