Slowest branch I have ever been to. Poorly managed. It happens EVERY SINGLE TIME. Never fast serviceread more

Well the person that helped us with account changes and more was very informative and helpful,…read morethere is a bit of a wait line, has one Mobil ATM and has its times when there are quiet few people in line to use it! They are going to be adding more think! They do not have a walk up ATM, which something I like, they offer most the services here. So 4 stars because I lost one star somewhere so f find it let me know

I was having issues with logging in on my app. So I made an appointment to meet with a banker to…read morehelp me. I realized what the issue was and have no issues with using the app. I am very pleased the personal attention given. Also I like the small branch feel and they answer the phone without recordings

Can't access your account number online or from statements, must call or go to bank to find outread more

Takes forever to make a transaction. They need to hire staff to keep up with customers...read more

Chase bank like all others don't hire enough people. To wait to withdrawl money or do a deposit…read moreshouldn't take 20 min. Prior to covid people wo4ked now businesses want to work with less and expect the same revenue. Chase needs to do better. This is ridiculous. Hire people!

The personnel at the Kyle location are very knowledgeable and friendly. They have always been able…read moreto assist us with any situation we have presented to them. THANK YOU TEAM KYLE. Josie S.

GTFC used to be AMAZING!!!!!! It used to be a REAL credit union that cared about its customers…read more Over the past 4 years everything has changed! The level of customer support is trash! The ability to resolve fraud inquiries is impossible! The bank located near to me used to have the drive through stay open until 6 so people could actually use the bank after work! Today my husband tried to use his card to purchase some tires. It flagged his card, which is fine! I would rather the bank double check a big purchase than have fraud happen. The issue is after we talked to fraud services they said our card was available and would be okay to use after 3-5 minutes. We waited 10 minutes and it still declined the purchase. We called fraud services BACK and the agent was ZERO HELP! We got "your card is no longer blocked you have to wait a few minutes before you use your card" my husband tried to use the card again DECLINED! I do not understand how you can keep us from accessing our money! This bank needs new management! A credit union is supposed to be better than any big bank, but now you are worse than a big bank! We're tired of this! Do better! STOP OUTSOURCING YOUR FRAUD SERVICES!!! An outsourced company isn't going to treat YOUR customers as well as the employees who actually work for your credit union! The only saving grace an amazing lady named Ruby who took the time and had enough patience to help us resolve the issue!!! She actually works here. She isn't an outsourced employee who doesn't care! Ruby was AMAZING. HIRE MORE RUBYS!!!!!