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Germer Insurance Services

3.9 (7 reviews)
Closed • Closed
Updated 2 months ago

Services - Germer Insurance Services

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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5 years ago

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7 years ago

Great service and very friendly staff. Camille was very helpful answering any and all questions I had.

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Rosado Insurance Agency - 2018 Texas PIA Agent of the Year.

Rosado Insurance Agency

(2 reviews)

When I first started out with this insurance agency everything was great. The staff were helpful &…read morehad what seemed to be your best interest at hand. Six years ago id rate them at a 4.5 star rating. I've been with this agency for almost 10 years. That alone speaks volumes. Recently things have gone so down hill with Rosado its not even funny. If they have a negative star id rate it at a negative. I warn you now if you're thinking of going here to go to a professional company who has their ducks in a row! It'll save you a nightmare!!!! I had filed a claim with my insurance company who's adjuster tells me that i am only covered by liability insurance. This was clearly incorrect being that all of my paper work that i had signed in February stated it was for full coverage. I wouldn't have been able to drive off the lot without full coverage. I sent her pictures of everything I had signed as proof. Agreed pricing & all for full coverage on two vehicles. Long story short Regina with Rosado in San Marcos had failed to upload the documents that we've signed. Not only did this prolong my claim but, Regina then calls me after i spoke to the adjuster telling me that "you're lucky I save all of my records." She then deflects and tells me that someone else forgot to upload my documents & tells me if i didn't pay $316.00 on that date that the insurance company would not retro my claim or honor the full coverage! Meaning instead of paying my deductible id be paying out of pocket for everything! I asked if i could make payments on it since it wasn't my fault the answer was no! I was basically extorted for Rosados error & lack of due diligence. I over drafted my bank account a couple of hundred dollars just to pay for their error!!! It doesn't end there I've called Rosado, left multiple messages with Judy (absolute sweetheart) for regina to call me back. It was apparent that Regina was avoiding me & did not respond until i sent an email. .She told me she'd contact me with more rates before the 30th of August & haven't heard a peep! Regina's tarnished integrity & blaming tactics are inexcusable & is the reason a good company goes down the drain quick. As of tomorrow i am no longer insured through Rosado. Its extremely hurtful how they allow their staff to treat me even after years & years of business!

Rosado Insurance Agency in San Marcos, TX is the place to go for all of your personal and business…read moreinsurance, performance and title bonds, and notary services. Ask for Stacey Michelle when you get there and she will take excellent care of you! I was extremely impressed by the level of professionalism and expertise by Stacey and this company. Thanks for working with me and making my experience as smooth as possible!

Germer Insurance Services - autoinsurance - Updated May 2026

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