Edin Eros has been wonderful resolved a issue on a policy cancellation w/Traveler's not add…read moresignature to 8/10/26 phone request. Explained and led online signing so bank can cancel credit request issued. I'm 80, he gave best explanation of how client/agent work & despite go with State Farm will working with him in future. He went above and beyond!! Both his current employer & any insurers should fight to employ him!

Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

I've been insured my entire lifetime and only started looking for better coverage when State Farm…read morekept raising my rates and were RUDE when I even called them. So, one day, I just called Southwest Insurance Center because they are right around the corner... Within a few minutes, Shawncy called me back and told me she could save me $1,000 a year on my homeowner's insurance and $500.00 a year on my cars! I was flabbergasted! We just added another car to our policy today -- holding our breath for a huge increase in premiums! DID NOT HAPPEN. These are the nicest insurance people I have EVER met and am so grateful for their personal, professional courteous customer service. They offer a lot of options for insurance and really work hard to give you great service AND great rates. They are the best! Melissa Puntenney

We have used this company for many years and they have always been very helpful and willing to help…read moreus with any insurance problems that may arise. Jarrod has always responded promptly and helped me understand the whole process of ins. Which isn't always easy to understand.

I have maintained insurance with State Farm for many years, and I appreciate the incredible…read morecustomer service provided by Corrine Howard and Bob Jennings. They are helpful, attentive, and responsive, and they make me feel like part of the family! I recently had to file a claim, and I am thankful for having such a helpful and efficient team to work with!

I was very impressed and pleased with this company. I sent out a Yelp request for renter insurance…read morequotes and was contacted almost immediately. Sylvia called me and, a few questions later I had a quote I was very happy with. The paperwork was completed and emailed to me within 20-30 minutes. One of the best customer service experiences I have had in a long time. 5 stars!

Do you tell your friends, neighbors and coworkers about your insurance agent? I do…read more I heard about Eckert Insurance on KUT 90.5 during an NPR broadcast. I liked them immediately, just for that. Then my auto and homeowner's insurance were both coming up for renewal and my premium for Geico jumped drastically. Admittedly, I was in a teensy weenie scraping incident a few month prior. I emailed Will giving him a little info about what I was looking for. He came back with an auto policy that was a bit more than the inflated Geico policy I had. I was a bit disappointed though not surprised. However, Will told me that was the total amount per YEAR, the Geico policy was for just 6 months! Of course I jumped on it. Will took care of everything with the new carrier including setting up my auto draft. He even changed the payment date for me. I didn't have to do a thing but e-sign the docs. I recommend him to anyone who will listen. Hear me now and believe me later :) (Sorry, I couldn't resist) Did I mention he sent me a $25 Visa gift card as a token of his appreciation?

Will Eckert and his company cost me north of $3000.00 for no actual reason. They quoted an…read moreEncompass auto policy at 250 per car on October of 2024. I accepted. Unbeknownst to me that policy was up for overall renewal just one month later. Encompass then doubled the premium and began ACH on that payment for months before I noticed, Will and his team made no effort to reach out and let me know the premiums had doubled. When I demanded from Mr. Eckert what had gone wrong I was hung up on! Brokers like Eckert insurance do not WORK FOR YOU. They work for they're masters: the insurance companies. They do not provide customer service any longer. I would recommend staying away from Eckert Insurance as they simply will not look after your interests. They don't have the time or the employees to do that.

Thought I got a great deal until I went into the office on I35/38th 1/2. I was met with attitude…read moreand was given information with sarcasm and sassyness. Quite unprofessional and unusual for an insurance company. But I guess you get cheap service for a cheap rate. Never again!

Never thought I would be here writing about of all things an insurance company, Most of the time…read morethe picture I get is some slacker trying to sell me more programs to help their margin , but I was pleasantly surprised by the staff when I needed some info sent to the of all places the Police station to take care of a ticket .. They faxed the paper work ASAP while i was in line saving me a half hour in line ! They are helpful friendly and they are a real local business, not an out of town slicked up guy want to be Austin-it . Ez insurance has good rates too! Thanks for your help again

I highly recommend contacting your local AAA office to make travel plans. I recently had to drive…read morecross country from Texas to New Hampshire. Although the internet and google maps are helpful getting a ballpark idea planning a trip, I had specific needs that I didn't want to leave to random online booking - as we know how unpredictable results from the internet can be... I was traveling with 2 large dogs, so not only did I need pet friendly hotels, but ones that allowed large breeds. I also didn't want to incur pet fees and needed the hotels to be right off my route since I didn't want to add many miles to my already long trip. The Austin AAA agent was not only courteous but extremely patient with finding the perfect solutions - in fact travel went as smoothly as possible for such a long trip. Then, when I had to return to Texas from New Hampshire, again, I contacted the local AAA New Hampshire office. One of my main concerns for the trip back was hitting bad weather and driving conditions since it was December and my original route would have taken me through the Midwest lakes region (Buffalo in the winter...not a good idea!). They immediately knew the right alternate route to take to avoid the stormy blizzards and weather I may have hit by taking my original route, booked the tough to find hotel reservations, and got the whole trip planned quickly and efficiently. I can't thank AAA Travel enough for getting me and my dogs safely across 4,000 miles of the country.

Updated review: You will NEVER get a call back or response to any email, even from an employee's…read moredirect email. Period.

I was quoting policies for my business and spoke briefly to Todd .....FORTUNATELY!…read moreTwo days later they saved me over $3000 on a new policy. Hal and Todd r the very best in town

When shopping around for insurance we often find the best rates from these folks. Their service is…read morealso top notch!

Shelby got us better coverage for our home with a lower deductible and at a lower cost than our now…read moreformer insurance company. Above and beyond helpful! Highly, highly recommend!

I switched to this Insurance Agency after years of frustration with others. This agency, and…read moreespecially Shelby O'Donnell, are excellent! They really know their business and are always pleasant and professional to deal with. They are also easy to reach when you have a question. You can tell they take a lot of pride in, and put a lot of effort into, taking good care of their clients. I'd give even more than 5 stars if I could.

Made the switch to Stacey three years ago, and this was also the third year in a row she was able…read moreto save me money. She always replies quickly no matter how may questions that I may have. Give her a shot to earn your business. I am glad that I did!

So happy to have found such a responsive and great agency. Been using their services for years and…read morethe team always goes above and beyond to find the best deals for you in a super painless process. I appreciate how quick and easy it is work with them. (Been using for several years already)

I would like to thank Letrice, I didn't get her last name but she was informative and kind. I was…read moreinvolved in a hit and run accident and no one stopped to help me or see if I was ok. At least 4 people saw the accident and not one person asked me if I was ok. Thank you Letrice you are awesome. Carolyn West

Wouldn't recommend this insurance agency at all. Somehow a "quote" i got went up $100 because of a…read more"unknown" driving record when i have been driving close to 20 years. They said it could be the system, would call me back on a weekday (i called in Saturday), maybe it was their system, Monday came, no call back, i had to call, asked for the person i spoke to, all of sudden she was to busy and i never received a call back. Learning quickly insurance salesman are like used car salesman with their tactics, Can't trust them.