Today Tanya helped me figure out the simplicity of setting up the Beacon in my car, which turned…read moreout to be a lot easier than I realized. She was kind and patient with me. I also signed up for road service which was a lot less expensive than the road service I've had for the last 20. I didn't bother checking out a better rate because I'm pretty sure I have the best one for my car, rental and personal items and now road service. I'm very happy with this State Farm Agency under Trish and after a decade with them I have no interest in changing. Highly recommended!

I worked with Kim to transfer my auto insurance coverage from New Hampshire to Texas. Kim walked…read moreme through the policy components and the timing of the transfers from State Farm in NH to my new policy in TX. Thanks Kim! Amy C.

Daryl Mitchell has been our go to man for all of our insurance needs since moving to downtown…read moreAustin 10 years ago. We're very pleased with his professionalism,his wit, and all the time he takes to explain our overages and exposures. He's actually become a very good friend as well. We would recommend him to anyone looking for insurance, even downtown!

We have had house and auto insurance with State Farm agent Daryl Mitchell for 30 years. We have…read morebeen very pleased with the service he has provided. We highly recommend Daryl Mitchell and State Farm for their excellent service.

I am a decades-old State Farm Insurance client and a very long-time client at Kirk Ingels State…read moreFarm Insurance office. There is a delightful gal by the abbreviated name of "V". Truly, "V" is one of the very top agents at this particular State Farm Insurance I've ever spoken to who helped me tremendously and was extraordinarily patient and kind--especially throughout this hour-long conversation yesterday (15 April 2025). I had so many insurance questions and tons of potential future scenarios that I threw at her. She is a lovely and pure professional. "V" deserves a bonus and many many compliments about her representation of State Farm and, one day, a big-time promotion--excellent excellent employeel. I like her very much! Linda R

I just bought a car and traded in my old one (insured by Kirk's office). Unlike some other…read morebusinesses, Vianey Cornejo of Kirk's office took really good, personal care - leaving me to feel comfortable that my new car was insured. Thank you Vianey, thank you Kirk, and thank you State Farm. Jack W (Austin)

I recently had a minor fender bender and had great professional help with my repairs. Multiple…read morecalls to Allstate with fast turnaround on rental car info and what shop to take it too. Car done early too. Very grateful. Thanks Parker and Parker.

Why do these people keep calling me? I keep telling them I'm…read morehappy with my insurance now, and yet they keep calling back. Obviously they don't listen and don't care. If I were to change insurance it would not be to ALLSTATE. And I would never buy ANYTHING from PARKER and PARKER ASSOCIATES or their agent PEGGY. You shouldn't deal with Parker and Parker either, unless you want an insurance agent who doesn't listen and doesn't care.

Stephanie was very helpful! Good customer services! She found the best and affordable insurance! I…read morerecommend her very much!!! Also, Lili and Mona are great. They always try to help me any time I go. Great job

Tiffany is great and very knowledgeable! She has the customer's best interest in mind when looking…read morefor the best coverage.

Shelby and her team are extremely professional. Admittedly, I can need a bit more attention…read moresometimes because I want to be clear about things. One time, I was even impatient with Shelby when setting up the account, but she was very personable in return. (Moving can be so stressful/emotional). Kudos to her for the great advice she gave me regarding renter's insurance, landlord insurance, additional electronic insurance at a great price, and setting up auto pay, with emailed billing. She (and others in the office) are highly responsive, courteous and responsible individuals. It's no surprise she is still going strong in a competitive market such as Austin where the market is crazy. We should support small, local businesses where the leader is an extremely hard worker. Well done, Shelby!

Why didn't I go to BKCW sooner?!…read more I went to BKCW recently because I was concerned I was overpaying for my insurance. I have used another broker in Austin and just bought a new car at the beginning of the year. My old broker got me new insurance for my car and told me the increase in cost was because the car was newer and had more technology so the insurance was going to be more expensive (made sense to me). They told me it was the best rates they could get me and I trusted them. I had my auto, home, and umbrella policy with them and the annual total was $3,149. After COVID I was looking at my expenses and for areas to save money. Out of curiosity, I had BKCW go to market for my insurance policies and they found even better coverage for me on all three policies for an annual total of $2,197! So $1,000 in savings!!!! I couldn't believe it! I am so happy with my new coverage and so grateful for BKCW helping me save this money. They were so helpful, understanding, and responsive. I just wish I would have done this sooner!

Great people and great service! They helped me with all of my questions and built a policy that fit…read moremy needs. I highly recommend them for any insurance needs or employee benefits.

On May 11th, I received written loan terms from Park Place Finance stating that if a luxury…read moreproperty I am investing in appraised at $4.3M or above, the loan terms would not change. They basically begged my broker to allow them to fund the deal. Their own appraiser valued the property at $5.3M -- a full million dollars above that threshold. They still refused to fund. After weeks of responding promptly to every document request, paying out of pocket for appraisal fees, and producing additional photos and video documentation they requested, they reversed course at the eleventh hour with no substantive explanation. Their COO's response essentially said that written terms are not commitments -- they're just "preliminary indications subject to underwriting." That's not what was communicated to me, my broker, or the seller's broker throughout this process. The cost of their reversal was real: appraisal fees I will not be reimbursed for, a seller who had already reduced the price to accommodate their funding structure, and a financing contingency deadline put at serious risk after I deliberately passed on other capital partners based on their written terms and verbal assurances. Luckily I was able to pivot and received "Clear to close" today by a reliable investment partner! Before working with Park Place Finance, I strongly encourage you to check their BBB profile. This pattern -- pre-approvals they can't deliver on, appraisal costs absorbed by the borrower, and last-minute reversals after written commitments -- is not unique to my experience. Multiple other investors have reported the exact same playbook. If you are a real estate investor considering Park Place Finance for a new construction or luxury asset deal --Make sure you have a back up lender in place, get everything in writing, and even then, do not rely on it. Their written commitments apparently don't bind them, but your appraisal fees absolutely do.

Horrible!!! I am…read moreStephanie Williams, a REALTOR® and Certified Luxury Home Marketing Specialist (CLHMS) with Compass in Atlanta, Georgia, with over 24 years of experience. I represented the buyer in this transaction and can confirm firsthand everything described in the accompanying review -- and then some. I do not recommend Park Place Finance. This was one of the most disorganized, unreliable lender experiences I have encountered in my career. Beyond the written commitment they ultimately failed to honor, the competency issues were glaring from the start. The comparables they submitted were not even in the correct vicinity of the subject property -- a basic, fundamental requirement in any appraisal-driven lending decision. They disregarded their own appraiser's valuation of $5.3M, which came in a full million dollars above the $4.3M threshold they had put in writing as the condition for unchanged loan terms. None of it added up, and their team was consistently all over the place throughout the process. My client did everything right -- responded to every document request promptly, paid out-of-pocket appraisal fees, produced additional photos and video on demand -- and was still left at the eleventh hour with a reversal and no substantive explanation. Thankfully, we had a backup lender who stepped in and delivered. We received our Clear to Close and were set to June 23,2026. If you are a real estate investor or agent considering Park Place Finance for a luxury or new construction transaction: find another lender. Check their BBB profile. And if you proceed anyway, have a backup in place from day one -- because based on my experience, you will need it