The Grocery delivery section is terrible. I ordered groceries and I selected an early delivery but they were unable to fill my order. So they called and asked me to pick a later time and I did my order was left at the store with no one to deliver it. I called and I was told I should call door dash and arrange for them to pick it up. I will never in my life use their online site again to order I will pay extra to not deal with their crap. And their food is always second hand they can do better for the people that live in this area read more

I often find myself a last minute shopper and this location is always busy . Needless to say the employees understandably are ready to go home . Feeling rushed and frustrated the clerk was so patient and professional Khalyle and Linda really impressed me . They handle the crowd and pressure w ease and remain so friendly these two make this Safeway a great place to shop read more

For all the bad rap this Safeway gets, I was blown away when I visited in November 2017. I think I got lucky and went after a complete revamp, but the stories of rotting produce and rats running across the floor seem like distant folklore. Here's what I saw: 1) Cleanliness- the floors were clean. The produce looked clean. Even the Starbucks inside looked clean and tidy. 2) Well stocked- On a Monday, everything was well stocked and organized well. 3) Friendly staff- the check out lines may be a little slow, but the staff is friendly. If you live in Ward 7 or 8, this is a great place to get your groceries! read more

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The service here is horrible especially if you working for doordash, save your time. The lady act like she didn't want to help me didn't even care to cover up her attitude. The manager allowed her to be on her phone after I tried to get her action multiple times. Worst location ever. read more

I had the worst experience at this Pharmacy!!! The Staff was rude and they treat everyone as though they are ignorant. After asking for my two prescriptions and being told that they were already picked up? The Pharmacy gave my prescription to the wrong person with the same name. This is a HIPPA violation and they asked name and date of birth and still made this mistake as apparently it wasn't either done with the other person or they did not check carefully the information on all of the bottles prior to giving it to the wrong person! Furthermore, I am a Nurse and this Technician tried to justify their mistake! Unbelievable!!! They offered no solution but to call the other person to bring it back? They are not supposed to dispense any medication that has left the store and any alterations could have been made by a possible disgruntled person! I asked for the name of the supervising Pharmacist and was offered a first name? Why wouldn't I be provided with a full name and phone number? Unprofessional and ignorance to policy, protocol and hygiene!! 0 out of o stars!!! read more

Hello! Safeway I wanted to pay a complement to an employee of the pharmacist department, pharmacist Tyra Mallory, she did something that I was not expecting. I was at the hospital and my doctor called in a prescription for enoxaparin sodium 120 MG. The doctor apparently wrote the prescription incorrectly, the pharmacist Ms Mallory call me to explain the issue and it was about 7:52pm she told me it needed to get taken care of before 8pm and I was preparing for ultrasound...long story short, I was able to give her a number to call the Doctor Who had left... before she spoke to another doctor the phone drop, then no answer, she was determine to take care of this, she finally managed to get the doctor to rewrite the prescription and I was able to pick up my medicine the following day... as far as I'm concerned as a customer...pharmacist Tyra Mallony went beyond the call of duty. if she hadn't done what she did I would not have been released from the hospital that night...excellent customer service fives STARS. ***** read more

This my neighborhood Safeway and the worst one in the DMV. Unorganized, dirty, overpriced and lack of integrity, moral and standards. Please visit Giant or Shoppers instead. All the staff bad. read more

I agree with all of the horrible comments below. The ONLY THING saving this store is that they have a pretty decent wine selection, believe it or not. I've sent my comments through the Safeway website also. My next step is to contact the corporate office. I've only lived in that neighborhood since 2007. Around that time, the store had been renovated and looked good. Now? The store is CONSISTENTLY filthy, there are never any hand baskets available and on a REGULAR basis there aren't enough cashiers. With all of the people looking for work, I'm SURE that they can find people to hire! It's very sad that this is the grocery store available. Harris Teeter is better although sometimes their produce isn't the greatest either. read more

Where is the negative stars! I have been in D.C. for three weeks and learned unfortunately this is my "local" grocery store within distance for a person without a car - fail. From the front door, through the aisles and up to the VERY LMITED amount of registers this has to be thee worse grocer in history. Why is there always a smell of angst in the air, who are there 4 security guards (hint hint*) and WTH is there no self check-out or more cash registers opened? Like seriously not to stereotype but when certain dates hit the calendar it should be "all hands on deck" because those of us coming in for a simple item or two give this type of review. DO BETTER Safeway - there are some ppl out here who need the job, please open up more lines and get it together! read more

The Safeway on Alabama Ave in South East Washington, DC is horrible, I do not like this policy that they have you have to show an ID to buy wine or beer, I mean they be asking 40,50,60,70 year old people to show an ID, this is ridiculous also the customer service at this store sunk, these people just do not care about the feeling of other human beings, I had a terrible experience with a manager there and am going to file a complaint with Corporate soon, I know longer shop at this store even though its a block from where I live I rather get on the bus and go to Harris Teeter or Trader Joe's, Walmart in Tyson Corner, am willing to take the trip to save money and also get treated with some respect, I do not like being around people who do not show me respect, they need to revamp that Safeway at Alabama Ave SE and get rid of low life who work there. read more

The staff was friendly and helpful but there were not enough cashiers to handle the customers. So I walked into the store and there were no customers anywhere except waiting in the 2 cashier lines that were checking out people. There were at least 60 people in the 2 open lines. I hope that Safeway is listening as if this happens again I'm not going to continue shopping there. read more

Where do I begin! I hate this place, I always feel like someone is torturing me when I enter this store! A lot of the staff is friendly, if you can find them. They are WAY understaffed. I won't address the "ghettoness' of the clientele. I mean damn...just cause you live in 'soufeast' you don't have to act like a hoodrat. Take pride in your hood, but that's another topic outside of Yelp. Moving on...one thing I can say is that the produce section is always clean and often times fresh. Now, let me tell you why i give this place 1 star. The damn check-outs. You always WAIT up in there. There is never enough check-outs. It could be Thanksgiving week and they will have 3 lines open. Hence, where the torture part comes in. If you must shop 'over the bridge', go to the Yes Market on Pennsylvania Ave. They have similar prices and you can shop in peace. They have a good (and cheap) wine selection, too ;) read more

Dirty outside and inside. I shopped here because it was on the way home but I won't make that mistake again. There's a Giant farther down Alabama that's much more pleasant and that has a great produce selection. read more

I agree with Darrell B who also happens to be my brother. The worst shopping experience ever! The worst Safeway in the world. Hood ratchetness at its best. Employees are useless, rude and ignorant as hell. All of the customers look and act like they just came home yesterday. Imagine the set of a Tyler Perry movie called "First of the Month" with Madea as a cashier and you have this store. read more

My one star is for Starbucks. Since I've moved in the area about six months ago (I'm in md now) this is still the closest Starbucks to me. So I've been making my way here every morning to get some coffee. I'm a simple decaf coffee person. Order the same thing everyday. And everyday, they ask me what I'm having. But that's their job so I'm not upset about that. What I hate the most is the fact that the coffee is ALWAYS lukewarm. Every single time! There should be no reason why I can gulp down my whole drink in a matter of seconds. [I'm originally from the Pennsylvania Ave area where the Starbucks is inside of the Safeway also but they remember what you want to drink (which helps when in a rush) the coffee is always hot. And the employees are always gracious.] Well even though I'm not a big fan of this Starbucks, I continued to give it a try even after I been should have left. What has prompted my review today is the fact that customer service today was very lousy. I asked if they made sure the coffee was decaf today and the lady looked at me like I was telling her she couldn't do her job. Her co-worker laughed so hard like it wasn't a place of business. I asked her because just the day before she gave me coffee and said it was decaf but when I couldn't fall asleep that night because I was to wired up, I knew she had given me caffeine. There's a reason why people ask for decaf. It's not to be cool or different, for me, it's because I can't handle it. They seriously need to do better. It definitely doesn't help that the Safeway at this location is the absolute worst. But that's a story for another day. read more

I'm new to the area, military, and after reading these reviews, expected bad service and a possible warzone. I went on a Sunday morning with my son, not that many people were there. The automatic doors open and a clean store greeted me. The stockers were out stocking shelves and if they were blocking the row, they were fast to move. I went up and down almost every aisle, no issues. When I went to the register, I expected slow, tedious service but it was all good. I'm new to the "bring your own bag", the cashier was really helpful explaining that to me and explaining that I didn't have to bag my own gorceries. WHen I went to walk out, the security was pleasant and said have a great day. I ended up getting coffee before walking out and once again was met by good service. My coffee was hot and when I finally headed for the door, the security guy said bye...again. No issues in the parking lot either, I felt alright being there and would go back. Me personally, I will not go during rush hour (right after work or Sunday evenings) and hopefully that keeps me from dealing with the torture. read more

Poor selection, poor quality products, and expensive if you're not a cardholder. The cashier was very nice; however, the other staff was rude. read more

Safeway pharmacy..can I give 0 star because 1 will be too much! The worst experience that I had. I do not ever want to step into this place ever again! They need to be trained how to treat Customers. They all act as if you came to beg for a hand out. Really Sad! read more

DONT EVER GO HERE!!! It's a 5 star horror store!! The police follow me around just to Cut through the aisle l run into me and say "I need you to pull your mask over your nose." I responded.." Sir you followed me around the whole store to tell me that? I am not a threat to the store." Then I pointed out several people who had their mask below their chin. I proceeded to check out line for two police officers waited at the door for me to tell me I was banned, took my picture and say I could not come to the store anymore. I just wanted bread. I have never been targeted this much ever!!! I'm light skinned. read more

Unfortunately this is my local Safeway! (Ugh) even tho Anacostia is changing I surely hope they improve this store! The selection is OK! But I find a lot of its out of stock! The workers are friendly but some can be really Ratchet! The bakery sucks! Over the years they have messed up a couple cakes I ordered! The lines are always long & the have a lot of registers but out of 10 maybe 4 open on a good day! They do have *riders* for people that do not have a car that will take you home for a fee! They suppose to accept what you offer, but some won't so keep it fair when getting a ride with them! read more

This will be yours worse shopping experience in life... unless you have been here before. Safeway should be criminally charged for allowing this place to stay open. Food is sold past the expiration dates, its dirty and unorganized. And there will ALWAYS BE LONG LINES...I think they think this place is a nightclub and believe the long lines are a reflection of their popularity. However you will find plenty of entertainment in these lines watching the numerous ratchet, ignorant moments. I gave it a 1 only because the scale would not allow for negative ratings....which if it did, would be a 10. read more

If the dirt, disorganization, small selection , and rotting produce don't chase you away, the clientele will do it. In line at the counter, I bumped into a couple's cart. The man told me he was going to meet me outside, whup my ass, and break my nose. I asked the cashier to call security. When the guard showed up, he & the thug enjoyed 15 minutes of laughing, whooping it up, and male bonding. By the way, I'm a 5"2" 63 year old woman.REALLY threatening. read more

Piss poor customer service 9 out of 10 ten times. It's a crying shame when black people don't want to be surrounded by other blacks... Like, really!?! It takes nothing to be kind. And if you can not provide an acceptable level of customer service, then maybe you're in the wrong line of work!!! The one star was for the great price for my bottle of Manage Silk Blend! I didn't even bother exchanging words with anyone at the store.. I called the customer support service line and the District manager should be calling me back within hours.. They would want to.... read more

WTF!!!!!!!!!! Can this place be any slower. My ice melted before I could get to the register.

Another hood gem, even by hood standards. Safeway is supposed to present itself as a more selective, more of a step up in presentation and quality than its competitors. Well, you can throw all that right on out the window patronizing this location. There is an episode of the Cosby show where Vanessa brings home her fiancè, Dabnus to meet her parents. Unbeknownst to Cliff and Claire, they are already engaged to be married. So as the russe is set to be sprung, Cliff demonstrates a valuable lesson about presentation. He demonstrates what it is like to go to a 5 star restaurant and dine. The point of this is that he demonstrates the experience of the waiter bringing out your food on an upside down garbage can lid. It's about the presentation. Which is completely absent from this Safeway. It's dimly lit, it's always slow checking out, it is dingy looking inside, and often times the shelves are under-stocked. Go to Safeway's outside the area, and it's a totally different shopping experience. read more

Families. Shoppers who donate goods. Beware. Questionable practices of food safety and food security. I purchased a can of Sliced Beets, a Safeway Kitchens Brand BEST USE by December 2016 product stocked and sold to trusting customers at Rivertown location within the last 2 months of 2019 posting. Strategically convenient "cash cow" location. Unreliable products. read more

This is store is about as useful as an empty bag of chips. The selection is very limited! When you speak to the manager about product to add to the store. She never gets them. Even thought they are things that's should already be in the store. Like aloe leafs. The option to buy cotton pads!! A better Select of produce. The organic meat selection needs to be larger. I asked for empanada dough , I even showed them a picture and gave them some background of the item. That was months ago. Guess what she still haven't gotten them. They will tell you that they will but they won't. It's never enough lines open. The customer service desk never has enough help! Which makes the clerk very short with the customer. If this store was shut down it would do the community a great service. We would love a trader Joe's, Harris teeter ,Lidil it or Alidis. read more

Stopped in to buy a cup of Starbucks coffee...Place smelled foul, waited in line while worker completed the call, all to receive the worst coffee from a Starbucks I had ever had! Bypass this spot! read more

Decent selection and friendly staff but SLOW SLOW SLOW!! Every time I go I want to yell, " Someone please open another line!" This is the only store with several express lines but every single one has a customer with a full cart. read more

This is one of the poorest examples of cutomer service of cleanliness or anything else that you would come to expect from a grocery store. It's smelly, it's dirty, it's stocked with rotting fruit, meat and seafood. read more

The Safeway at Good Hope Market Place is our nearby grocery store. I just don't understand why each time I frequent the store men's room it has the most pungent urine odor that suggests either no cleaning products are used to clean or the products are very substandard for the repulsive odor. The smell is so bad that the last two times I used the bathroom I had to hold my breath for an unusual time which is something I learned as a swimmer. read more

Adequate, well stocked. Customer service is good for southeast! Starbucks is good.

All of the food is about 2 days from the expiration date. Everytime I go I get moldy or close to moldy foods. NEVER SHOPPING HERE AGAIN.

I'd give 0 stars if I could. This store needs to be shut down by the health department -- the registers are always filthy and the prepared food section gross. That is more than made up for by the rotting produce and the snarky and lazy attitude of the incompetent employees. I would go on with the attributes of this store but why bother? This store is just a block away, but I walk or drive a mile out of my way to the infinitely better run Harris Teeter, and cannot wait until a grocery store opens at the Wharf. I lived in Foggy Bottom when TJ's and Whole Foods opened and drove the Safeway there out of business, and won't be surprised when the same thing happens here. read more

I absolutely hate coming here, however since it's within walking distance to my house I patronize. The produce section has very unfresh fruits and vegetables. Lines are always ridiculously long and it's not necessarily due to just the sheer volume of customers, but also from the rather slow cashiers ( which will never be more than 3 it seems .) The store is ALWAYS filthy, and it's sad. We don't have anywhere to shop ( with the exception of Giant located almost on the other side of S.E. ) and must be subjected to such a shopping option. I cannot WAIT until they open the Walmart across the street, and I will never shop here again. One good thing about this place though is I guess due to discriminatory profiling or something but you can get Lamb and Oxtails cheaper here than at other places including other Safeways...I guess they don't think that people in the hood eat such things or something.... read more