Visited this store in response to their invitation to experience their remodel. Did that. The prices remain high (how can the exact jar of mayonnaise be $1.25 more than at Walmart?) The new remodel has delivered aisles that are so narrow that moving past an oncoming grocery cart requires your complete attention. It appears that Safeway simply squeezed the aisles together. Maybe newer, narrower shopping carts could add to the illusion of an efficient renovation? Friendly, hardworking employees coping with a questionable management decision to restrict the smooth flow of shopping cart traffic. read more

I just had a lovely experience at Safeway! I grabbed a few things for dinner tonight, along with some things my grandma requested that were on sale. Great sales today on soda, water, and ice cream! The cashier at self pay was very helpful with my transaction- I needed some help with the online coupons. When I came out with all my water and sodas, a man working putting away carts helped me to load up the waters and sodas and then took my cart - absolutely not necessary, yet so so sweet and kind especially in this heat. great service and experience today! Thank you Safeway! read more

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Huge selection. Store was ultra clean. Prices were very reasonable with a Safeway card. I would come here more often if we just lived 1500 miles closer. read more

This location seems to go out of their way to avoid honoring advertised prices. Stopped by just after 6pm Monday to pick up groceries including chicken breast (discount only valid at the meat counter) and steak (bone in in value pack). They had bone in steak in individual packs, boneless steaks in value packs, but of course none of the product currently be advertised. I joined several other shoppers at the meat counter to get chicken, but even after ringing bell, no one came out to help. I went to check out my remaining items, and asked the cashier about the meat counter and she said they close at 10. The customer service desk called back to the meat counter, confirmed they were back there, gave me the guy's name and sent me back to get the chicken. Got back to the meat counter and Alex ignored me for several minutes then finally acknowledged me, but then said he couldn't help because he had to "close the meat counter a little early on Monday" and he had already started shutting down. Went back up to let the service desk know, but she had vanished, most likely because this little routine plays out all day. read more

They have a floral department and I get that there is nobody there so u have to go to customer service to get someone. I wanted an arrangement wrapped so the flowers are protected. You like a professional florist would do and not have you just walk out with flowers in the vase. First person that answered the call of my need of assistance said he never has done that and went to get the manager. She comes over and clearly doesn't know herself so she gets a box that covers the base of the vase and she puts plastic in the hole, the flowers still unprotected and said is that fine. Clearly I was not going to get what I wanted so I just said yes. Don't have a floral department. I will never buy flowers there again. read more

I love Safeway's selection of artisan cakes. What makes it unique, they have a variety of flavored cakes. I bought the raspberry and almond cake. It was soft, and the icing was just right. Additionally, they have an excellent selection of pastries. Please go check it out! read more

Safeway - Cakes! - Grocery Near Me - Surprise, Arizona

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Even though I went in for a couple of specific items & didn't get a chance to explore the whole store, I have to say I was very pleased with what I saw. The store was clean & the shelves well-stocked. Everyone I saw was wearing masks. Not all appropriately, but hey, they had them on. There was a guy outside sanitizing the cart for use. I'll definitely come back here & shop again. read more

Safeway - Safeway sign - Grocery Near Me - Surprise, Arizona

I was sold bad shrimp! Rotten , sticky and smelly and the shrimp was packaged right in front of me, I guess the salesperson doesn't know what bad seafood is or can't smell. Store refunded money but didn't seem too terribly bothered by it. I'm done. Not shopping at a store that would sell bad anything let alone something that could make me gravely ill. I guess I'll just go with Frys. read more

This review is regarding the bakery. Safeway makes delicious cakes which is why I ordered a birthday cake here, however, I was pretty disappointed with the sloppy icing. I could have made this cake at home and the decorating quality would have been the same. Also, when we cut into the cake, I realized they had filled it with strawberry jelly when I specifically said I did NOT want that. I watched them write it down on the order sheet and they still got it wrong. Not too happy with this experience. I still love their cakes but I won't use them for a custom cake again. read more

Safeway - Unicorn birthday cake. A bit disappointed with the sloppy icing. - Grocery Near Me - Surprise, Arizona

Great clean store with large isles. Make sure you have their app so you can scan the digital coupons! The checkout staff is always friendly for how overworked they are because there is always a huge volume of customers and there are usually only a few lanes open. read more

Safeway - Produce section - Grocery Near Me - Surprise, Arizona

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So very sad Safeway offers gas points and when you buy their groceries and when you go to get gas at the only station in a 40mile radius of sun city they charge you 40cents a gallon higher than any station around them.. not worth their card to shop their! at least fry's gas is completive and not screwing you like Safeway does! A now non safe way shopper! read more

Love theThe Fresh Cut Up Fruit Nice Deli Department Fresh Home Style Meatloaf Ribs Chicken Pot Pies! Fresh Salads Nice People That Work There! read more

This place has gone downhill the last year. We used to buy all of our cakes here for every celebration. As of tonight I will never return. My husband's birthday cake was a completely land, slide into the corner of the box, and the guy that went to hand it to me could care less didn't try to get me another cake or anything just sat there and watched me literally break down into tears. His birthday is today. I tried to go talk to the manager she was so busy chumming up the guy who was buying lottery tickets and talking to another colleague. She didn't even bother to ask me why I was standing there waiting for her. I left there tonight with my blood boiling. This place has gone to absolute crap. This is not my only dissatisfaction with this location, but tonight was certainly my last. read more

THE BEST COOKIES EVER! The Mexican Wedding cookies are a perfect blend of nuts and flour and powdered sugar. They are the best I've ever tasted. Not too much shortening. Worth every single calorie!! All the gourmet cookie varieties are absolutely amazing and better than my homemade. Which is saying alot!! I recently ordered a huge quantity and varieties for a funeral. Everyone asked me for recipes and when I said they were from the Safeway bakery they were thrilled! Especially wonderful cookies! Great job SAFEWAY BAKERY!! read more

I went to the pharmacy yesterday to pick up my prescription. Same Prescription I've picked up 3 times before. It is injectable so it requires syringes. It is one shot every 7 days for 8 weeks. Ashley gave me no syringes. When I informed her I needed them she was argumentative. She gave me 2. I said it's 8 doses and requires 8 syringes. It says right on my prescription. She argued with me saying it is single dosage and you throw the remaining away in each bottle. It's only 2, 1 ml bottles and each bottle is 4 doses. I explained this. And she kept arguing. Repeating its single dosage. Which when I got home nowhere on the box or prescription does it say single dose or throw the remainder away. The medication is not cheap. She ended up giving me 4 syringes and charged me $2 for them and they have never charged me before. I'm pretty sure it was out of spite. So now I guess I have to reuse a needle? That's unacceptable!! I shouldn't have to argue to get her to do her job! And she shouldn't be making stuff up and giving people false information. Ashley R. I believe her name was. Hope she's not there the next time I go in because she is very unpleasant to deal with. read more

They preach 3 or more call another checker. Was in line 7 people deep, for over 5 minutes, only 1 che hstand open and the lady that works the lottery up front calls another checker . Scan and go was also had lots of customers. read more

This Safeway is on our way home after golfing nearby, so we've used it for pickup about six times. Produce is perfect, items are almost always in stock (unless someone is hoarding my fav soda), and staff very prompt/courteous. Highly recommend trying pickup service!! It's so easy, thinking we'll never go back inside!! read more

I am a regular (more than once a week) customer at the Bell/Cotton Safeway. I shop Safeway because of their political affiliation. I do not shoo at stores who share different views and who contribute to political parties I do not support. I ran in tonight at 8PM (they close at 10PM), grabbed the things I needed and went to check out. NOT ONE CHECK STAND WAS OPEN except self check out. I never use self check out! If a store wants to give me a discount to do their job that's kind thing. The checkers work hard. I will not deny them. Safeway at Bell & Cotton in Surprise, you just lost me as a customer. I will find another location or another grocery store. It sucks as this location is only 15 miles from my home. But I'll drive further & tell my friends to do so too. WTF? read more

Minka @ Starbucks in Safeway always goes above and beyond to help and always does her very best to make the drinks exactly as people request. Icing on the cake. She has a great personality and is always friendly. With the amount of Starbucks in and around the area minka definitely. Is that difference Maker as to why I choose Safeway over all of the others? read more

So we bought some fish for a dinner party EVERYONE GOT SUPER SICK! We noticed that the fish was a little strong smelling but rinsed it. In hindsight we should have taken it back but after rinsing the fish it "seemed okay" this is day two of the vomiting and diarrhea! THANKS FOR THE QUALITY CONTROL SAFE WAY! read more

Employees are very accommodating, sincere, and caring. I just want to mention that the manager on call ( forgot his name) was awesome. No questions asked. Took care of the problem just like that... we need more like him. May God bless him and his family. read more

This is one of the cleanest and most efficient stores I have ever shopped at. The staff is friendly/courteous and knowledgeable. I will continue to shop at this location! read more

This is a clean store in a nice location. The gas station is convenient & clean, not too busy most of the time.

Beware of Pharmacy! I have been trying to get my prescription for a week but the pharmacist and pharmacy have so much "RedTape", that it is almost impossible to get your medicines! I have been without my medication for almost two weeks! I finally got the "final" approval but they do not have enough of my medication and they won't release it until they have the entire quantity. It's Friday but they will not have enough of my medication until Monday or Tuesday! So I have to wait on my prescription for another 5 days?! I am supposed to take it EVERY SINGLE DAY! They won't give me enough to get me through until the rest comes in!? This is dangerous and wrong! I will NEVER go to SAFEWAY again for anything!! read more

Went to Starbucks to avoid the long drive theu wait at the stand alone outside. Walked in to see 4 employees working and two just standing there. One on his phone. After a few minutes of being ignored Kam the manager for Starbucks finally greated me and took the order. We ordered two drinks a cheese danish and a brownie because the toaster was broken. We got to our car to see the food that was given to us in the same sleeve (cross contamination btw) expired in DECEMBER 2020 and March 15. I went back in and asked for a refund! Never coming here again! read more

Safeway - Expired food - Grocery Near Me - Surprise, Arizona

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Always clean and well organized. The service is hit or miss. I really like some of the cashiers. The ones who actually say hello and help you. Then there are the rest of the cashiers who spend the entire transaction without acknowledging you and talking to the other employees like you aren't even there. I prefer Winco for the prices and service. read more

Beware the pharmacy. Although they advertise their full service they are completely unable to deal with the volume. Half the time you can't get what you need in 2 days. Very rude pharmacist. read more

I was just at Safeway on Bell and Cotton with my daughter and her friend, both almost 17 and look 18. The cashier asked me if they were my grandkids. Wtf? I'm not even 50 yet! Then he ended up overcharging me on something. I went to customer service and the woman standing there said in a very snotty tone that if I needed an adjustment I'd have to go to a cashier because she closed at 8. (It was 8:14) I said wow, more great customer service and went back to the punk who said I looked old. Found out from the girls after we left that customer service bitch was giving me stink eye the whole time. That was the last straw. That place has gone downhill the last couple of years because of shitty management who really don't care, but as far as I'm concerned that is an empty parking lot now! I feel so humiliated and pissed I can't even see straight! The place was a mess too. Dirty floors with trash on them. Not going back! read more

I would like to thank Safeway for hiring a out standing employee. Casey in the bakery. She's very helpful and always in good spirits . Its nice to see employees going the extra mile for the shoppers. read more

This store is often a disappointment. Empty shelves are a regular occurrence--today, Coca-Cola products were virtually depleted, but no sign was posted to explain the problem, nor was there anyone available to ask. At checkout, there was a backup everywhere except at self-check, and the one employee there kept urging customers to use self-check--something I will do only if the store starts paying me $15/hour for my time. When I finally was being rung up, I asked the bagger for paper bags. Almost in unison, the bagger and the checker both shouted, "WE'RE ALL OUT OF PAPER!"--this is another frequent problem at this store. When I finished paying for my order, I noticed that the bagger had placed all 12 of the items from my order directly into the cart with NO BAGS whatsoever. WHY DO I BOTHER SHOPPING AT THIS STORE AT ALL? read more

I thought we would try the grocery delivery service offered by Safeway and I was skeptical but I am very happy with the service we received! Everything was delivered fresh and in a refrigerated truck! The man who delivered was very polite and arrived on time. I will definitely use them again for my grocery needs on days when I don't feel like going out in the heat! read more

This is our third choice, of our selection of stores we chose to go! It's a decent store, just never been a great fan of Safeway! Prices are not the greatest and their selection isn't the best. But they have helped out a few times, read more

Amazing customer service. I got my son's prescription filled here, but rarely shop here, I will be shopping here from now on. Jennifer, the pharmacist was absolutely phenomenal. So friendly and helpful even through she was the only one there, and was swamped. The young butcher , I wish I had gotten his name, went out of his way to get me what I wanted. When I went to check out there were 3 lanes open. One with a person who's cart was overflowing and 2 express lanes with 3 ppl a piece. They immediately opened up 2 more lines. Incredible service. Great job Safeway!!! You have a new loyal customer and I'll be spreading the word! read more

Safeway is clean and nice. Produce section is a decent size with regular/organic selections. I like the meat Department here the most. The butchers are always helpful and polite. I have been looking for a particular cut of beef and even though they did not have it today, they were able to get it for me in 2 days. Out of all the supermarkets in its radius, this safeway has the best donuts. I am glad I live right around the corner from such a fine establishment. read more

Just wanted to take a second and acknowledge the good deeds. I'd like to thank Joseph at the Safeway gas station on Bell Rd in Surprise, Az. Who kindly kept his cool during the havoc of the credit/debit card readers at the gas pumps not working. Thanks for your help and kind gesture. You are a fine example of what customer service should be like. read more

This Safeway is always clean and very dry nice cashiers infact the whole staff are all very nice and helpful!!!! Never have had a problem at this Safeway!!!! Thumbs up on this store #1997 read more

I went inside the Safeway gas station to buy a pack of cigarettes but I was turned away because the lady inside did not believe that my UNITED STATES PASSPORT was a GOVERNMENT ISSUED ID! I don't know her name but today is Tuesday 04-24-18 this happened at like 4 PM. She told me I HAD to have a drivers license. I'm sorry, since when did my ability to operate a motor vehicle determine if I'm eligible to purchase tobacco??? Train your employees!!! I have never ever been told my passport isn't acceptable as identification because it is. There should not be a problem. She told me it was Safeway policy yet when I went inside I didn't have any problems and I didn't expect to since I've purchased cigarettes plenty of times from Safeway until today. I won't be back since apparently your staff doesn't know what a passport is. read more

Clean store with nicely stocked shelves. Prices are higher than other stores but I like coming here because they're not busy. Staff is friendly. read more

6pm on a Friday night and only two lanes out of eight open? Come on, give me a break. I understand staffing issues but if you aren't gonna have enough people to run the registers, give us a self check. read more

Really nice store with really nice, hardworking people. It's big and offers lots of choices.