My car was dropped off to this shop on July 7th. An estimate wasn't billed to my insurance company…read moreuntil July 21st. I called on July 24th and was told they were waiting on a response from the insurance company. I followed up with the insurance company and was told that they had already issued out payment and responded to their request. I called the shop multiple times to follow up with the the status of my car and was told EVERY time I called that it would be "mid week next week" my car would be ready. I called on August 15th and was told again that it would be another week. I requested for my car to be moved to another place but unfortunately it was too late so I am being forced to wait for this company to fix my car. My car sat for 2 weeks before they even looked at my car for an estimate. I would NOT recommend this place to ANYONE! It's tons of car just sitting in the lot waiting to be serviced. If you are looking for fast quality work this is not the place for you!

From the owner: Icon Auto Repair and Collision offers exceptional service and expertise for all your automotive…read moreneeds. Our team is professional, reliable, and dedicated to providing high-quality repairs and maintenance. Customers often praise our attention to detail and commitment to getting the job done right. Whether you need a minor repair or a major collision service or mechanical, Icon Auto Repair and Collision is the go-to place for all vehicle issues. Highly recommended!

Wouldn't take my kids car to these ppl break thing take your money and say it's w.e after they mess…read moreup take it to someone else pay the price or u will pay more do not at any point in your repair journey call or pull up at this shop they have untrustworthy smiles and comfort until u see what they did now gotta pay more because what they messed up now I have to fix what they fixed and more bc all they do is build up a whole bunch of cars they cant fix then rush through them take your car to MIDAZ. instead more trustworthy more expensive but they treat your car like it's their own chavez don't they will have u in a accident then tell u they did their job it's done they don't care about warranty or anything they do the job by any means not like they care just money hungry and cheapskate don't even give u recipes for what they did not to mention I drop the car off with no lights on dash come back looks like a Christmas tree on the 24 of December and instead of them fixing it they argued with me for nearly an hour then say not fixing anything after I gave .y money nearly 2000 dollars and they like whelp whatever wrong figure it out elsewhere point blank unless u wanna be on the side of the road over heated or in a accident don't take it here pay the little extra for a trusted shop don't go to the little side shop go to a franchise dealer or shop literally broke my rack and said f me now car jumps all over the road just hit the 2 weeks after Mark but the car had been driving like this just thought about taking it elsewhere but for nearly 2000 they should be fixing it right ig they don't think so

I have had car issues for the past three months and was taking it to a shop in Troy. They told me…read morethere was absolutely nothing wrong with my car when it kept overheating for three months I was recommended to come to Chavez by my cousin to get a tuneup, when I mentioned to them that my car was overheating and with their patience and knowledge my car was diagnosed in less than five minutes! Not only was my tuneup, priced great, they also saved me a lot of money and stress before my car got worse!! I will always go to them to get my car fixed!

These guys are total pros and I'm so glad I found them. I took my truck in yesterday with no…read moreappointment for an exhaust issue that was affecting driveability. I was expecting it to take days to get to it, diagnose, order parts, install, etc. Imagine my surprise when they called me within an hour to explain their diagnosis. The price was very fair so I gave them the go-ahead to replace catalytic converters and O2 sensors. They called me back about an hour later to let me know it was done! On top of that, they didn't throw parts at it and ended up saving me another $500 by testing the O2 sensors and determining they were still fine. This was ~25% of the final bill and they could have easily told me it was needed. I appreciate their quick, accurate, and honest work. I will definitely be back!

Got my mufflers deleted for a good price and within a great time frame. Was in and out in about 45…read moreminutes to 1 hour

Best customer service EVER. Ron the manager is awesome. He was very patient while I got the…read more finances figured out so I could get the much needed work done on my car completed. He never rushed or pressured me. He is very kind & curtius. The mechanics got my car looked at very quickly. They completed the work very quickly & efficiently. I highly recommend this brake shop!

Great service, most services are done the same day dreat prices, my car runs great they are very…read moreprofesional.

Fast service and quality work, done sooner than expected. Wouldn't take my vehicles anywhere else.read more

Talked with Steve prior to the repair, extremely knowledgeable, also very personable! He also was…read morevery accurate on the problem and or other issues that may be included, prior to the scheduling. His business was very efficient on the completion time, without inconvenience's in parts replacement costs, and labor. Absolute recommendation!!!! His team absolutely efficient!

I had 90,000 miles on my 2017 Buick Enclave and thought I should replace my front brakes. I left…read moreit at McNeal and waited at home for the estimate. I then got a call to pick up my car. The manager told me I still had a lot of life in the brakes and there was no need to replace them yet, and there was no charge for the inspection. That told me something about the honesty of that shop.

Great service, honest and dependable. Original estimate was spot on. The repair was done in the…read moretime frame they told me. Will definitely be using g them again.

Tony was very professional and the service was so quick! My jeep needed a rear tail light and he…read morefixed it no issue!

Fair price and honest service. I was able to bring my own parts, which saved me money. They're…read moretransparent and don't try to push extra work. Definitely a shop you can trust.

Did a very good job.Worked very hard. I would recommend him very highly. Was here on time.read more

Very professional God-fearing with reasonable affordable prices I do recommend them for everyday…read morehard working folks out there

I was looking for a place to take my car to be inspected as I had just moved into the area. I read…read morethe many positive reviews about Al Dean and decided to give it try. I must say the service was fantastic! After the inspection I got a complete breakdown of the shape that each part of my car was in. I talked to Chuck who is incredibly friendly and shared a lot of information with me (which clearly showed his knowledge and experience with cars, even my Toyota) I highly recommend Al Dean!

I came here after I started hearing some noises from the brakes on my vehicle. I explained exactly…read morewhat I was hearing, where it was coming from, and how to replicate it. They charged me $450 to diagnose and fix the problem. They claimed the rear brakes were installed incorrectly and needed to be redone (just had new brakes put in, in the fall). Not only did they fail to fix the problem, they failed to diagnose the problem. They didn't even replace both rear brake pads and rotors as they said they would. I'm now out $450 and in the same boat I was in but with uneven braking. After talking to the owner, it was clear they only wanted to sell me on more repairs. They had no interest in making it right. The guy is a salesman not a mechanic. Would not recommend.

So impressed. The current vehicle we leased and literally wore thru the tread in under 21,000…read moremiles. Sad to say the auto manufacture offerred assistance but it still ended up twice+ as much as what I paid for these today. Not very happy to have to replace tires just to turn it in a few months from now. Jimenez Tire was not my first call, I called several before, but I literally jumped on the deal and raced down. Got myself four tires mounted and balanced and out in under a hour. For service and price this place exceeded my expectations and was worth the drive over. Also, it is family run, second generation owned and operated business for 33+ years.

1/5 Took my car to fix the rear drum brakes, came out with scratches on my car. The mechanic who…read moreworked on my car knew my car got hit yet held my keys from me and took me on a "test drive." Took the car home and found out there were scratches that were not there when I drove it in. They purposely held my keys from me to hide the damages and wanted to get the car off the lot as fast as they can to not take responsibility. DO NOT GO HERE OR IT WILL HAPPEN TO YOU.