Salt of the earth folks, one of the last locally owned pharmacies in Central Oregon. Everyone is…read morefriendly and helpful, and the business does a lot for the community. Both the address and map are wrong, it's on Oak Street, right above McDonalds on the north end of town. Please consider shopping here rather than send your money out of town!

I'm updating a previous one star review. The pharmacy has upped their game. When there's a line, it…read moremoves much faster. In early 2024 I had two discouraging experiences where they were out of a common medications. One time that meant enduring kidney stone pain until they could unpack their shipment later that day. It is now also possible to get through on the phone.

You have to show up at the pharmacy to see if your prescription is ready in this case. It was…read morecalled in on Thursday, and I can't go online and do it via the phone because it just puts me back to the main menu. I even complained to corporate last week about this, and they said it would be fixed, but clearly it's not because today I just tried it again and my only compromise is to go down there which when you're sick, you do not feel like doing

The employees doing the shopping with the big carts are very annoying and unfriendly, especially…read morethe girl with multiple colored hair and the guy with the long hair and beard

They are slowly, but surely going down the gutter. The shop delivery service is not a service at…read moreall. It causes me so much aggravation. They don't do what they say. They don't show up with the groceries. They don't bring half of your groceries with you then they basically say well. The driver didn't take them all and that's my fault now I have to go pick them up. This is just it must be new service cause they were really good before new management get out.

This Yelp listing makes me so sad. The photos are from pre-lockdown times when Sisters Drug was a…read morelovely gift shop as well as a pharmacy. Clearly they don't have the resources nowadays to comment on mean reviews or to modernize their computer system. I am so grateful that they are still in business if only a shadow of what they once were. They are the only pharmacy left in town and they TRY. I have driven the 20 miles to the next closest pharmacy and had the same experience there that Andie C had in Sisters, except that I was left with the choice of driving 40 miles home and back or hanging out in another town with nothing to do but wait for the pharmacists to catch up.

Ineptitude at its finest. My doctor sent two prescriptions first thing this morning (around 9:30…read moream). It's 3:06 pm and they STILL don't have one of them ready. They claim they never received it from the doctor. I drove back to the doctor's office and got a hard copy only to have the doctor show me the confirmation that BOTH were sent this morning. I came back to Sisters Drug and handed the copy directly to them. After waiting in line yet again, the lady behind the counter tells me "they still haven't sent it in." Ummm...I handed it directly to you a few minutes ago!! For the love of Pete?! I know they're busy with a lot going on but how inept are they? You don't remember me handing up a piece of paper literally moments ago?! I asked if they could please rush it as I was supposed to start taking them this morning. I was told it would be at least 30+ minutes. I asked to speak with the pharmacist, a manager, someone who could actually assist me. The pharmacist comes to the counter and says he can put it to the front of the line & the receptionist says it already is. I ask, "the front of the line is still going to be 30+ minutes?" What a joke of an organization. If I had any other choice I'd run there now. Unfortunately, I don't have the means to drive to Redmond or Bend. SISTERS DRUG IS SUBPAR AT BEST. I'd give ZERO stars if I could.

My husband and I went into bi mart at 5pm on a sunday 10-19-2025. We seen someone right away to…read morehelp us open the display case so we could get our cards...Birthday gift for grandson.. the guy said yes he could help as he opened the case he scolded my husband and myself..quote " do you know what my biggest pet peve is ? It's people who ask me to instead of asking people who work in that department for assistance. There people who get payed to help you " I was really surprised by his attitude caught me off guard. I ask him if he got payed...he said "yes to be a manager " Must have caught this manager on a bad day. Geez !!

The associates will go out of their way to help you figure out what you need to do as far as…read moregetting hunting or fishing licenses or fishing tags hunting. They are knowledgeable and friendly.

I have been coming to this pharmacist for 2 years now and have had to put up.with his arrogant rude…read moreremarks. There are other pharmacies in Prineville I will not come back to him.

These guys are so nice and so fast! They actually answer their phones and I can't recommend them…read moreenough! I'm so glad I switched to this pharmacy. They may not be open as long into the night but it's worth it for their service.

First I had to call and ask a question of the pharmacist. After 20 minutes nobody picked up the…read morephone. Then I called the Walgreens manager to get a hold of a pharmacist for me. I waited for 15 minutes, they never picked up the phone. Once I got there one of my prescriptions was transferred to another store by the pharmacist. He said it would be ready that night. He said it would be a 20 minute drive. That was OK. I needed it. The next day I drove to get my medicine it had not been transferred. All they had for me after all this driving and waiting is a simple "sorry". Well, sorry doesn't cut it. I like Walgreens, but this one has terrible customer service. What a waste of an hour and a half of my life.

Really nice staff. They were very helpful in getting us what we were looking for. And we were outta…read morethere in no time. Thanks!

Rude little girl at the photo counter doesn't seem to want to do her job. Waited five minutes when…read moreI can hear her right behind the half wall of order bins, I finally said hello and she sulks out a minute later to just look at me. I tell her I have a pickup and she just says what size. I tell her my name and that it's an online order, thinking she'll look it up, and she just asks what size again--more rudely this time. I tell her I have two 5X7 items and she asks my name again, guess she couldn't focus on anything until she knew the size. She hands me the photo envelop, saying nothing, and I notice there is no printed label and the handwritten price is wrong from what my online total was. I let her know and she just says the printer isn't working. Okay so she couldn't look up the order and get the correct price??? I show her the email confirmation and she writes a new price, again seeming annoyed at having to do her job. When I go to the counter to check out, the nicer lady there says, oh no, there's no label. I let her know the situation relayed by the other gal and this lady says something like, she should know better and I reply, well she's not very helpful. The lady just says, yeah she needs to work on her customer service. So this is a known issue? I know it's hard to find help these days, I guess you can't expect it to be good help. This Walgreens is decent 2 out of 5 times I go, thus the two stars. It's not the first time I've gotten lackluster service, but there are some good customer service associates there at times.

Wish I didn't have to give the one star Won't be going back customer service sucks and I don't…read moreunderstand why you would need an ID to return something that you have the receipt for showing that you purchased the item yeah sure if you don't have the receipt I can see or understand but if I have the receipt showing that I purchased the item you guys should return the item

Our Madras Bi-Mart is great! The employees are always friendly and helpful and usually end the…read morecheck out with a "HAVE A GOOD DAY!" Today I was looking for a somewhat rare item: some carbon paper. So I phoned first and the first lady did not know what it was, so she transferred me to someone else. The 2nd person did know what it was, said they carry it and went to look to make sure it was in stock - which it was. So for only a little item, she went out of her way to give good service. Sorry I did not think to get her name, but she was working at about 2 pm today (1/8/18) Thanks!

I was in there a couple hrs ago went to customer service around two pm I didn't have a receipt was…read morejust trying to exchange slippers from Christmas and it became a issue with the clerk very rude wanting to know what hubby bought I have no idea he was buying Christmas gifts she wanted me to call him I couldn't he was sleeping I told her I wouldn't never come back again don't the attitude with her I talked to Mgr one other time got issue resolved