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    Safeway

    1.8 (251 reviews)
    ModerateGrocery
    Updated over 3 months ago

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    SuperStar Samantha
    Sarah B.

    I made two separate orders for the drive up + go (not recommended) for same day. so I check in on the app and it only let me check in for one order so I called and Right away someone picked up!! I was surprised and i informed her of my issue and she said no worries she will grab both orders. She came out and had everything!!! Originally i bought two and get three free for the sodas but whoever did my drive up and go shopping did not include the additional set to complete that offer. As Samantha was loading up my car I brought up my concern to her. and she told me yes i am missing one set of sodas but I told her i selected the right amount but they ran out of sprite so i got charged for the nonsale amount for not completing the special order. but OMG talk about Customer service she offered to do a refund and charge me for the additional set of soda to complete my sale offer. She was soo sweet, kind and brought it outside for me again! Someone please give this girl a raise. She took the time listened to my concern and address it. As im a customer that uses the drive up + Go frequently so thank you, Samantha you are awesome!

    Shaq S.

    Most disgusting store I've been to. All the refrigerator shelves have heavy mold build up and they keep putting food items in it. Also now they only have 1 register open and force you to go to self checkout where 3 employees stand around and make small talk rather then helping customers out. What a joke.

    Turkey-bacon-avocado on sourdough and ham/salami on wheat .
    Juliamarie S.

    I'm giving them 3 stars not for their fine shopping establishment ( lol ) but for the deli . The building is old and tired it hasn't been remodeled since I was in high school ( 12 years ago ) it's always slow in there always short staffed . I never came or come for shopping , just the deli . And I've never been dissatisfied with my sandwich. Come for deli only . Go shopping somewhere else lol .

    Interesting  they is not a up charge for "fixing the bouquet"  they just change the price
    D L.

    Wondering way here is different that in San Jose In San Jose the fix your roses for free when you buy them and here they charge you $3 dollars It is not the money it it the inconsistency It should be the same across the company loteta help me she was very nice At the end it was only $2 because I chose reg paper lol

    Call to action of public demand text to Safeway from public google doc accessible at tinyurl dot com forward slash Hayward Safeway Self Chec
    Sakura H.

    Demand for Self Checkout stations at Safeway 231 W Jackson St in Hayward, CA 94544: Out of the top 50 reviews on Google from the last 2 years, a full 11 complained about long checkout lines, more than 5 of them quoting only 2 cashiers for 30 customers waiting in line. Every Safeway from the one in San Leandro to San Jose, and every Safeway on the Peninsula, has self-checkout except this one on W Jackson St in Hayward. As a local who shops at Safeway often, most of the staff are nice and obviously overworked. The onus of this store being poorly run, especially due to the lack of self-checkout, falls on the manager/owner and Safeway corporate for not providing an easy solution, self-checkout, that has been implemented in many stores around this one. A minimum of a few reviews per store can be found on Google citing how great the option of self-checkout is, even if there are areas of improvement. It's obvious this store is not going to properly staff itself, the way that the Hesperian Smart & Final actually did recently. Self Checkout implementation is a long term investment that will greatly benefit the customer experience and operations at this store: 1. Some customers, like myself, can speedily checkout instead of waiting for slow cashier lanes 2. Customers will put Safeway back on the same pedestal when it comes to the checkout experience as the local competition: Smart & Final, Target, Cardenas, and Lucky - all of which have self-checkout 3. One staff, once well trained, can manage and enhance the experience of multiple customers without having to do all the work of every checkout 4. Once streamlined, cost of implementing this new technology will be outweighed by the benefits of improved customer experience and lower operation costs @Safeway corporate, you need to address the following simple question: WHEN, not if, but WHEN are you going to install the self-checkout stations at W Jackson St Safeway in Hayward? And WHEN will they be available for use by the public? This will be posted on Yelp, Google, Twitter, and Nextdoor for circulation and sent to your Contact us page until you provide a proper answer and we see the self-checkout delivered to this store. Sincerely, Your Customers

    Look at that nasty mold

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    10 months ago

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    9 months ago

    Special thanks to Antonio at Self Checkout. Outstanding customer service. So pleased.

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    4 years ago

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    3 years ago

    Horrible Safeway. Hella janky. No carts. Long lines. Go somewhere else if you want something nice.

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    Dawn M.

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    Page 1 of 7

    Ask the Community - Safeway

    Where is the customer service here been Waiting 20 min?

    Restroom? Check there!

    Can we get self Check out at this store?

    They don't offer self check out at this location. But I think it would be a great idea for them open up a self check out area.

    View All 3 Questions

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    Sprouts Farmers Market

    3.9(46 reviews)
    1.3 mi
    $$

    I went here with my family on Saturday. I have to say that…read moreI'm not the chain's target audience (eating healthy to me is having one bacon cheeseburger instead of two). I'm giving 4 stars because the store is great for the regular shoppers. The store is open daily from 7 a.m.-10 p.m. The employees were friendly and available. My wife didn't find the lip balm that she was looking for, but a male employee did his best to help her. The Christmas decorations are low-key, but nice. There are even a lot of small stockings with the names of the employees on them. I'm bringing this up because the staff being like a family was the basic vibe that I felt. There were a good number of items on sale. There were also some NEW FOR YOU items. A lot of the signage here looks vintage, but it's all easy to read and helpful. There's a decent selection of beef jerky products, but zero-sugar meat sticks taste too bland to me. I was willing to buy an egg salad or tuna sandwich, but neither seem to be sold here. The selection of prebiotic drinks is excellent. (When I tried the drinks years ago, my stomach did so many backflips that it made a gymnastics team.) 3 shoppers were annoying and in the way, but that's a common theme when I go grocery shopping anywhere. Note: Both prices include tax. BROOKiE SQUARES CHOCOLATE CHIP ($5.26): 7.5/10. The ones from another chain are better, but my wife is a fan. The Tom's deodorant for my son was $11.06. This is a bit pricey. Powerhouse Hobbs: https://upload.wikimedia.org/wikipedia/commons/6/66/Will_%22Powerhouse%22_Hobbs%2C_2022_%28headshot%29.jpg A local professional wrestler entered the store right after we left (I was stunned, and only quietly said hi). He plays a heel (a bad guy), and he was snarling when he walked up. It's nice that he stays in character. Lol. This will never be our go-to store, but we had a good experience. https://www.youtube.com/watch?v=YZCm4iy8k6o&t=1s

    It's not the first time it's happened. The store has weak management, especially in the produce…read moresection. I got organic lettuce that was already rotten and a bag of potatoes that was already rotten They are always out of stuff. I'm very disappointed and I'm gonna have to just stick with Trader Joe's. At least I can rely on freshness and not lose money, buying spoiled products..

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    Sprouts Farmers Market
    Sprouts Farmers Market
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    Crossroads Specialty Foods - First time at new location

    Crossroads Specialty Foods

    4.6(61 reviews)
    3.3 mi

    After a day of running errands, my brother was giving me a ride home when he says, "I need to get…read moresome flatbread..." I remembered a place on Jackson Street that I had gone to 5 years ago that had a tremendous selection - looked it up on Yelp and it was no longer on Jackson, but was listed in Castro Valley. So we went thought we'd go by and give it a try. Great decision! The "new" store in Castro Valley is much brighter, cleaner, nicer than the old location. I think the old location had more stuff from Eastern Europe, but this new location seems to have a broader selection, with more stuff from Western Europe and the Middle East. The guy behind the counter was very friendly and helpful - always willing to answer questions and even give tips on how to use the products that they sell. And his recommendations have been great - we asked him about which tahini and zaatar to get (they have many different brands/types of each...) and the ones he recommended have been way tastier than any of the brands that you find in most markets. Especially good was his recommendation on lebnah - he said that the brands they carry are all good, but they have some that they package in-house that was special. I tried it - it was less expensive than the other brands, but was the very best lebnah that I have ever tasted! Richer, creamier, with just the right amount of tang. Wonderful stuff! Anyway, Crossroads is a nice, clean, well-lit place with a great selection of unique products, and friendly, knowledgeable sales staff. Well worth a trip!

    Tons of European groceries here. Happy of them I done even have any ideas of what they are. It was…read morenice to go through the store. Ended up getting some pelmini and chocolate banana gummies from Croatia. They have all the stuff for your Dubai chocolates. And panettone! Will be back to try other stuff.

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    Crossroads Specialty Foods - Self service Spice counter

    Self service Spice counter

    Crossroads Specialty Foods - Italian products - pasta, sauces, coffee, wine and more

    Italian products - pasta, sauces, coffee, wine and more

    Crossroads Specialty Foods

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    Walgreens - 12/17/25 FYI. Exterior.

    Walgreens

    1.9(192 reviews)
    3.4 mi
    $$

    A lot of the previous reviews say that the pharmacy is slow. It is a bit slow since there was only…read more1 person helping the drive thru and inside line, but once we got to the front, it only took 15 minutes to get our medication. The store itself was well stocked with everything from daily home essentials, party supplies, snacks, beverages, vitamins, toys, Valentine's Day items, makeup, cleaning supplies, books, pet items, and more.

    I'm really disappointed with the service at this Walgreens Pharmacy. I called in a refill on…read moreSunday, May 3rd, and was told it would be ready for pickup after 8 AM on Tuesday morning. I went to pick it up on Wednesday, only to be told it wasn't ready yet. When I explained that I had already called it in on Sunday, the employee initially said she didn't see anything in the system and told me to come back the next day. After I reminded her again that I had called in, she suddenly "found" it and told me to come back in 2 hours and that I would receive a text message when it was ready. I never received the text message they promised. I returned on Friday, and once again they couldn't locate my prescription. After more searching, they finally found it -- but they also tried to give me someone else's order at the same time. I had to explain that I only had one prescription and asked them to verify it using my phone number, not just my last name. The entire experience was very unprofessional, disorganized, and frustrating. On top of that, the drive-thru wait was over 20 minutes. For something as important as prescriptions, accuracy and communication should be a priority. This pharmacy seriously needs to improve its customer service and organization.

    Photos
    Walgreens
    Walgreens - Looks like it used to be a movie theater

    Looks like it used to be a movie theater

    Walgreens - Long wait times.

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    Long wait times.

    Safeway - 6/28/25 FYI. Closed

    Safeway

    2.5(213 reviews)
    1.9 mi
    $$

    I ordered my dad's 77th fresh strawberry whipped cream cake. It was absolutely delicious.read more

    I'm just shy of a month until I'm 46. I'm gonna tell you right now, that means I have encountered…read moreno fewer than 800,000 grocery and shopping bags. I'm also old enough that I can say "I remember when. . . " And not sound like I'm auditioning for a part I am too young for . . . So, here goes: I remember when I lived at 12th&Taraval in SF. Just three straight uphill blocks from a Safeway. I lived in a 3rd story walk up apartment with my boyfriend and two cats, Blitzkrieg and Zippo. I would get groceries just to get paper bags sometimes to change my catliter. So these paper bags had handles and could safely hold groceries carried home often in Carl the fog or straight up rain, and THEN hold 10-15 pounds of soiled cat litter and poop down 3 flights of stairs without so much as tearing, let alone becoming completely structurally unsound. This is my grocery bag upon being picked up once. Once. You can't tell me it's not purposeful that these bags are garbage. It's bad enough Safeway gouges us on grocery prices, but to then disrespect the groceries we do but from them by making sure they drop on the floor immediately because of this shameful excuse for a paper bag. It's unreasonable. Completely unreasonable. This bag has English muffins, a piece of salmon and ladies hygiene pads. Almost no weight, and it tore upon being touched by a human. Safeway is a huge grocery chain . . . Do better.

    Photos
    Safeway - Expensive fruitcake

    Expensive fruitcake

    Safeway - 6/28/25 FYI. Entrance

    6/28/25 FYI. Entrance

    Safeway - Carts will lock if taken beyond the parking lot boundary.

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    Carts will lock if taken beyond the parking lot boundary.

    Safeway - grocery - Updated May 2026

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