This Safeway has been relocated from Homestead and Hollenback. Apparently it's now 24 hours and they have a huge parking lot! The interior is clean with high ceilings. Shelves were stocked late in the night and check out was quick! Remember to bring your Safeway card to get discounts on items! read more

Safeway - 12 oz for $13.88 - Grocery Near Me - Cupertino, California

This Safeway has gone from bad, to horrible to completely incompetent. I regularly receive cutting, embarrassingly terrible customer service from Carla and others. I wonder how she and some of these people have a job. Oh I know! They are the only people willing to work for this crap store. I literally go to any other safetway and have what feels a delightful experience. Don't go to the one on homestead and forge if you do not have to, the problems range from incompetence to sexual harassment, inattentive cashiers overcharging, ignoring customers and often being out of stock on items I consider Key. Terrible was last year, when I stopped going to Safeway all together because I decided to file a complaint with Safeway after local management did nothing. Yelp it is! Skip this shop! You have many choices in this area, don't waste your time. read more

This morning had a bad costumer service experience at this Safeway. I need it help at self check out to void an item that was runged up wrong usually there is someone around there to help but not in this case. I asked two employees for help and non of them made any effort to help me at all. One of the employees gave me a sarcastic answer witch, I think was disappointed gives a bad rep on the store. I had good costumer service experiences at this location but not today. Over all it comes down to better management and properly customer service training. read more

I come to this Safeway at least twice a week it's Down the street from my house . I parked on the opposite side of the shopping cart return and as soon as I walk in with my husband and infant . I have an Asian man yell at me and my husband "excuse me folks is that your car!" I say "yes" he says "that's for grocery pick up you need to move your car!!" I say "ok" just because I'm shocked at this grown man screaming at me in front of me infant and husband . I continue walking and this guy screams at me"you need to move your car now!!!" How embarrassing I literally just walked in the store 2 seconds ago. Come to find out this is their "night manager " I am a manager my husband is a manager two completely different fields but we would never speak to our clients/customers this way . I spoke to the front end manager and he was very kind and understanding and apologized on his behalf however this man should not be a manager by any means . And I clarified I was not in the curbside pick up spots I was on the opposite side . And even if I was there was literally six open spots to the right of my car . No one was suffering and it wouldn't have hurt anyone. And all I was coming to do tonight was get flowers for my sister in law who has cancer. I will be contacting his general manager because that was beyond unacceptable. And he should not be allowed to speak to anyone like that because at this particular time there was no one above him. It's clear to me he's on a little power trip and needs to be talked to . I've lived In the area 5+ years and never have experienced anything like that anywhere. Do better read more

The connection is really awful I called and told the customer service and they said it's always been like that and can't do much about it- read more

I have always found this Safeway to be clean , friendly service and mostly happy people working here. They always have variety of items stocked and when they run out next day or two have back on the shelves. The pharmacy here is one of the best. One time my insurance did not cover a med, and they informed me of a savings that took my bill from 70 dollars to 9. Amazing, I try and always use this Safeway when possible. You really won't regret it read more

I love how organized and clean this location is, but too many times I have showed up and an item they usually carry is no longer there. For the most part their employees are nice and helpful, but it is hard to get somebody to help you at the customer service desk. This place is close to my home and has almost everything I need. I think the location is great and it will always be my go to place when I need to get something. Don't forget, if an item is out and there was a sale, you can ask them to give you a rain check to use for another time. read more

The store offer fresh locally grown produce I absolutely love their floral department! They have fresh and great collection, especially if you can stop by in the morning hours. Florist Rosemary, in fact, helped me put together a beautiful bouquet in 40 min, without any prior appointment. It's a great bargain for fresh beautiful flowers in about $40. read more

Safeway - Safeway florist, Rosemary, putting together a custom bouquet for me - Grocery Near Me - Cupertino, California

SCAM ALERT !! $75 off for transferring prescription simply doesn't work. Safeway App developers are either incompetent or crooked or both, they are basically lying when they say you'll get this $75 discount ! read more

When shopping at this Safeway, take your time to check the products before putting them in your cart. Found milk expired a week ago and many of the sandwiches made contained mold on the bread. read more

I can not find words to describe what a terrible experience it is to shop at this store. I just returned from being stuck in line at the "Self Checkout" where several station were not working and the rest had "Please wait for assistance" flashing on the screen. There were NO staff anywhere to be seen and NO staff at any of the checkout lanes. (And they complain about shoplifting?!?) When you actually find them, the people who work here are the rudest, most unfriendly, unhelpful and plain disinterested staff of any Safeway I have ever experienced. The layout and design of the store is also exceedingly terrible and forces customers to trade back and forth across the store. It is a good thing that there are several other grocery stores in the area because I will not be returning to this terrible one. read more

"It's Customer Appreciation Week" says the PA. And yet lines are 4, 5, 6 people deep. This used to be the good Safeway, out of the three in our vicinity. It's still clean but the service has been bad bad bad. And what happened to the Prime beef? Oh well. A new Whole Foods opens soon. read more

Safeway - Grocery Near Me - Cupertino, California

I was in love with this Safeway when it first opened. It was so convenient and nice, clean, new. However, the polish has worn off. Every time we go, we have encountered kinda crappy service and massive lines, 10 plus people with in line with only 2 checkers and the self service line all the way up the aisle almost to the dairy case. Ridiculous. Today, we were in the 15 or less lane and literally counted our items on our way to the line. We had 15 items. Of course we get to the check out and we didn't see a pear. 1 pear. He said this has a 15 item limit. Ok. Keep the stupid pear. Actually, here, you can put it back. We have never been in the 15 or less lane with more than 15 items. My other half would rather wait 20 minutes in any other line. However we are ALWAYS behind the person with a full cart. "I didn't realize it was 15 or less" "Oh go ahead, it's ok this time". Whatever. If we didn't have to be somewhere, we would have left everything in the line and gone to Sprouts. I think I'm over this Safeway. The polish has definitely worn off. Here's my review of sprouts: https://www.yelp.com/biz/sprouts-farmers-market-sunnyvale?hrid=VTbkX1fiVenrf_aeK92D-A&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) read more

One star for the rude, cold, very unfriendly (and useless as they don't like to answer questions) almost to the point of being hostile, self checkout ladies who always act nicer to others than they do to us. Please hire friendlier and more helpful workers (I know you can because you have other good ones!) and get rid of the ones who don't give a damn about their customers. Or, at the very least, don't let them interact with customers. They don't seem to enjoy it and they suck at it. Props to Greg for taking the time to hear us out and sound genuinely concerned and apologetic. Great guy and one reason we'd return to this Safeway. read more

UL in the self checkout line saw I was in and hurry and helped check me out quickly. He noticed I needed help I didn't ask. Top notch customer service! read more

I was checking out today and there was a line. The cashier (Tra) was talking to the people in front of me and after they finished checking out and leaving already. Tra continue talking to them leaving to whole line waiting. So I asked her can she finished checking out because I had to get to work but she had a really bad attitude and said I'm already helping you. This was the second time I saw her, the first time she also had a really bad attitude didn't say Hello or thank you and threw me the stuff I bought. But she was really nice to the people in front is it because I'm Asian? :) read more

The best supermarket I have been to. Wonderful service, knowledgeable staff and very clean environment. There are multiple Safeways and other supermarkets closer to me, but I come to this Safeway. The staff are always willing to help. Also, incredible wine and spirits selection with the best advice on wines! read more

HORRIBLE! these people suck ordered a cake online from their website for my sons birthday 1 week in advance and today they said they dont have that in stock. ok so i chose another disney type toy, and now they made us a chocolate coconut cake instead of what we chose !!! :-( with a coconut layer. they didnt even call me to say they didnt have it in stock?? the fat spanish woman was very confused and we had trouble communicating with her english too of what to order and what was going on. she made me wish i spoke spanish. the horrible fat spanish woman didnt even want to write "happy birthday name" on it and i put it on the web order too!!!! horrible service and horrible people = suckville fire everyone in your bakery cause it sucks. the elderly oriental woman wasnt a good manager for her as well. this was today saturday aug 27th. i am NEVER ordering a cake from you idiots again. horrible people, horrible service, and doesnt care about kids birthdays. i hope all your birthdays suck from now onwards. we are switching to la patisseri bakery cause we hear they rock !!! and make fantastic cakes and dont hear voices in their head and they care about their customers and kids too :-) ill pay $100 for a good cake. i dont care about the money read more

I really try to avoid less than positive reviews and will wait over a month to reflect if I should publish the review or not. Well - I haven't gone back to this location and do not see us returning It boggles my mind how this new store can be such a mess. The layout, understaffed, self check out and that one employee who came over from the Hollenbeck store who is abrupt and rude, especially to young men. The final straw was when the cranky employee snapped at us one too many times. The only nice thing I have to say about her is - at least she is consistent, far more consistent than those self check out machines. The layout is,well, it's strange. The outer aisles are grocery related but separated into broken up aisles. Even with this being a new store - why must I navigate around all these extra boxes displaying products in the aisles? It's more like a maze . There are times I have to move stacks of boxes to get the item I want to purchase When you get to the middle it looks like a CVS store. Would it kill Safeway to have a similar floor plan to the other stores? it's not unusual to need an item and find it is out of stock - all that Big Data and you can't pull inventory trends? Checking out... always understaffed forcing people to queue up for those slow and problematic self check out. If you place your bags down - it stalls, if you try to be efficient and place an item into the bag after scanning it - it hangs up. Last time, was when the woman employee came up and yelled at us for trying to put an item in the bag after scanning it. I take it back - she pushed past me and yelled at my teenaged son for trying to break her machine. My son tried to explain he was just putting item in the bag and she snapped dont and stormed off. I guess she was in a huff because we stalled the self checker and interrupted her chat session with some man... I said to my son, rather loudly, Ignore her, she is always so damned rude and this is why people are so Happy Zanottos opened. 2 stars for being clean and the mini carts read more

Honestly a great business location. Once had a problem with a male employee flirting with me (im 23 and he is approx 40-50). Told the manager that night and it was taken care of. otherwise, all of the staff are great. we have meaningful conversations every time i walk in the place. Also super appreciative this safeway has a starbucks! the people there are phenomenal! read more

This place is gigantor. Super new and contains the majority of any groceries you'd need. Im actually impressed with the ethnic selections especially he Asian goods. Though since we're in Cupertino that makes sense. Got a ton of beverages and spices last minute for some cooking done for the weekend. Parking is good though the self checkout is kind of whack if you decide to put something in the bagging area that it doesnt like read more

Dead bug in the sandwich! My girlfriend and I bought 3 sandwiches from this Safeway, found a nasty disgusting dead bug inside one of them. And my girlfriend was already half through that bugged sandwich before we found out. Absolutely disgusting!!! The manager gave us full refund on our purchase and apologized. But we will never buy from Safeway again. read more

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I came to this location tonight for the 1st time - I was very disappointed with the prices and also the lack of cashiers - I had for about wait for 25 minutes to go to the checkout counter No more - :( read more

Safeway - Grocery Near Me - Cupertino, California

First I want to start with that I love all the night crew employees here, they're all awesome! I've always liked this location because it's nice, big, fairly new, and the chill night crew is always a plus. Tonight, my bf and I decided to stop by after work, a little before mid night (7/5/15) to grab some late dinner. We decided on the safeway select pizza (the safeway brand) because it's never failed me before until today.... I took the first bite, tasted kinda funky so I looked a little closer, and what do we see?.. **DUN DUN DUNNNNNNNN** a spot of black mold on the Hawaiian pizza... I thought it was a olive at first, but it was DEFINITELY mold. We double checked the expiration date and it says to use by 7/9/15 so I'm confused about why it's even molding. I'm left utterly disgusted, hangry (angry yet hungry for Yall who don't catch my drift), and disappointed. I would like to say I'm never coming back to this location again but I'm always too hungry all the dang time, and I don't want to drive 8 miles more just for groceries... I'll just have to inspect all my food closer & wiser from now on....... Ugh I hate life right now, not really... but pizza :( read more

Safeway - Moldy safeway select pizza :( yuck - Grocery Near Me - Cupertino, California

One of the largest and newest locations in my area. It's clean, well lit, nicely laid out, and stocked very well. My kids and I could have spent a considerable amount of time walking up and down the aisles! However, we knew what we wanted and took care of business rather quickly. read more

I live closer to the Safeway in Sunnyvale on El Camino, but I notice myself being gravitated here more often to do my grocery shopping. Reasons why I drive a little extra to go here: + better parking lot + better store layout + close to other stores where I do my regular shopping (ie PetClub for the dog) + not so crowded around the cashier area, so I feel a little more comfortable picking up my packages at the Amazon lockers + cleaner Luckily I can get a lot of my shopping done in the mornings before I head into work and there are absolutely no crowds (more like no one is there but the restockers). The few times I've been here on the weekends hasn't been terrible either. It's busy, but not a Trader Joe's in LA with 5 parking spots in the lot type of busy. read more

Can't believe that the hours are so limited these days. It's hard to find time after work to buy groceries here. Please resume normal business hours again. Thank you read more

It's your standard Safeway, just a bit cleaner and friendlier than most. The only problem is it's a mobile phone dead zone in there, so any online shopping lists or deals you might be clipping while you're in there? Forget about em. Sucks. read more

This review is strictly for their wine buyer. Every time I come in he's always around asking if he can help answer any questions. You can tell he's really passionate about his job, because he shows enthusiasm and knowledge about the wines that he puts out there. He makes great recommendations and doesn't come off as a wine snob. read more

We come to this Safeway mainly so our 2 can enjoy the car-cart! They absolutely love it. I couldn't find any this afternoon, but Gregory, the courtesy clerk, dropped what he was doing, and very graciously and happily went out looking for one. Our daughter was so happy to sit in the cart! Greg was peppy, happy and really made our afternoon happy!! Great customer service from Gregory! read more

Safeway - Grocery Near Me - Cupertino, California

Service was surprisingly rude in this store. I finished self checkout and a female associate took away my shopping basket without saying a word. I couldn't lug around so many items to my car so I went to get back my basket. She said, "The baskets can't go outside." Oh well, I stacked up all the items and started walking outside. By the door, I dumped the stuff into another basket. She appeared out of nowhere like a ghost and said, "I told you. Baskets can't go outside." I said, "I'll return it." She replied, "I don't care!" Then she pushed a cart towards me and emptied my basket upside down. All contents fell randomly into the cart. What if there were eggs? I said, "You are being very rude." She said, "No I'm not". This female white Safeway employee, short blonde hair, wearing black framed glasses, working at the self checkout stands around 7 PM on Jan 11: At least, you should have explained to me the reason the first time you took away the basket. Please keep in mind, we shop at Safeway so you can keep your shitty jobs! We have many other options to get groceries. read more

The self-checkout machines really suck at this location. They constantly have errors and the employees don't stay nearby to help you, even when it is clear your machine is acting up [mine kept saying "item removed" even though nothing was removed--after 8 times of that without getting to ring a single item up, I left without buying the rest of the stuff I'd picked out]. This isn't a one-time thing either--it happens at least every other time I go there. I usually shop at another location because of this, even though this one is more convenient for me. And good luck getting a cashier at all if you go early in the morning! read more

Timmy has bad customer service he refused to do my refund and another person that was before me he tells me to leave he's just plain and simple rude I also bought the $5 sandwich and there's no meat what so ever you guys need to talk to deli about there portions on the sandwich read more

Safeway - Grocery Near Me - Cupertino, California

Long lines, seems no matter when I go, long lines, slow cashiers. And not very clean. See the pic I posted (my wife sent tonight) if you want a typical example. To me this says a lot about customer appreciation. read more

Safeway - I think the restrooms say a lot about how a business cares for their customers. This is from 10/6/18. - Grocery Near Me - Cupertino, California

I am a regular weekly Amazon Fresh customer but thought I'd try Safeway Grocery Delivery. Impressively bad- steer clear and go with Amazon Fresh! Why? 1) My delivery was 3 hours late. 2) I received expired food and quite inaccurate substitutions. 3) Some guy named Jim called my cell phone at 4:36 AM this morning and left a message saying my order is "unrouted" and that DoorDash would be bringing it for me. Thanks for the call at the crack of dawn on a Sunday! 4) After not receiving my order I called Jim back and he was extremely rude saying that he's busy trying to line up orders and drivers and that my order hadn't been packed yet. He said there were customers ahead of me. He couldn't give an estimated delivery time and said "maybe noon" which is 2-3 hrs late. Super rude guy. 5) I called Delivery Support about my missing order and they had the same "so-what" response but were not as rude as Jim. How about an apology???? My day's plans are all screwed up from this! 6) Aside from the extreme delay with delivery, expired and incorrect items, and the rude customer service response, Safeway prices are miles higher than Amazon!!!! I just gave 6 good reasons to stay away from Safeway grocery delivery and go with Amazon Fresh. read more

I have been asking for more then 3 months why they have closed the door closest to the handicapped entrance and only keep the entrance open where there is zero parking for handicap. I have received a lot of run around from multiple management telling me it is corporate who controls the doors. How difficult is it to switch doors? Isn't against the fire code to lock the other door anyway when the store is open?? Very disappointing. Today my daughter was there on checkout 6 with a very sick cashier, no gloves. I hope we all do not get sick!! Think it is time to switch location. read more

Just don't do their Drive up and Go grocery pickup. Every time I try one, it's a nightmare trying to pick it up. I don't think the app notifies them when you're there to get the order. They never bring it out. I have to call the store repeatedly or go inside to get my order... by then I could've just gone and shopped myself. It absolutely doesn't save any time. The last time I had my dog with me so I couldn't go in and I had to flag down an employee in the parking lot to get my order because no one answered the phone in any of the departments. I tried them all. They ring and hold for a while and then hang up. read more

OK, I am done with Safeway delivery. They often deliver less than what is ordered especially if it is on sale. As an example they sent me notification of special "just for you" prices on products I buy regularly. I placed an order and none of the "just for you" items were delivered because they were out of stock. Additionally they had some 2 for 1 deals. You guessed it not delivered because they were out of stock. And finally they had some buy $99 and get a product for free. Again out of stock with the exception of 1 where they substituted a different item (although I clicked "no substitutions" and then charged me for the substitution. I was ordering 100% of my grocery buys online between Safeway, Costco, Smart & Final and Amazon Prime/Whole Foods. Safeway is now out of the loop. The other 3 let me know immediately when a product is not available and in some instances offer a specific selection of possible replacements. read more

Will not be back to this safeway bakery. Really unhappy with their demeanor during customer service interactions when we ordered the cake and when we picked up the cake. Super crabby and unpleasant. Only ordered the cake from here because we were looking for a How to Train your Dragon cake for our son's 9th b-day. Cake looks awful. A blind bat could tell this cake is horribly crooked with is eyes closed!? And it looks like my 9 year old decorated it too?! Just super unhappy, and upset that it's not even an "ok" job. It's awful. I recommend Lucky on Mathilda for cakes. They're super helpful, and happy to have you. And their cakes taste better. But they didn't have a dragon option. Guess we learned out lesson. I'm so irritated at this point I will avoid this store for normal food purchases as well. My heart totally sunk when my son, who had been waiting for his Dad to come home from work and grabbing the cake, was DISAPPOINTED....and even he thought the cake looked lame. read more

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Since this is the new location, it looks like they have to spike up the prices just to pay their rent/lease. $5 for a gallon of milk?! Even with a Safeway card? The prices for everything are more than they were when they were down the street. The new Starbucks inside is really nice, now that there's added seating, but besides that, the new Safeway isn't that great. There's more space to walk around & it's an improvement from the old store, but it seems like the sections/selections are a lot smaller. read more